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Replying to: Urgent Sprint issue from a store rep... by Android Ace
If this was truly the customer's idea then the write up is unjust. The rest I still understand. It is disturbing that you do not understand why you would not deserve to be paid, however. That is probably what really irked that rep. Once he talked the customer into not canceling the line and you then worked against him and got back on the phone having changed their minds back...your goose was cooked. I am surprised sprint does not have a policy in place to not pay commissions for customers who disconnect and then reconnect within 90 days. That would discourage reps from forced churn like this.
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