PRE and the free& clear family (with data)
I have a free & clear family plan and understand that the Pre will not 'work' with this type of plan...eventhough i have data. I have written a nasty compliant letter and sent it up the chain and have been assigned a personal customer service rep to solve my issues. Any chance of them letting the activation go through on my existing plan b/c of my complaint (i am a long time customer with 4 phones and am also a stockholder...which i mentioned in my letter)? This service rep is in the process of setting up a time to speak to me about this issue...and they know exactly what the issue is that I am frustrated about. We will see what happens....
...
Translation: I believe I'm better than everyone else and I deserve special treatment.
...
I agree. In order to get the Pre, you must be on one of the eligible plans that are currently being offered by Sprint. I'm guessing that if you are on a Free and Clear Plan, that's at least 3 1/2 to 4 years old. Technology changes and so do plans. If you want a Pre, switch your plan, simple as that. I'm currently on a F&F 500 SERO plan and I am fully aware that if I want the Pre I'll have to switch plans yet you don't hear me whining about it. Your sense of entitlement is a little ridiculous and Sprint is under no obligation to accomodate your request, which I'm sure they won't.
...
Seriously why is that people think they are entitled to things that no one else is. The Pre has a set of requirements that go along with it, just like phones from every other carrier. If you don't like the requirements, DON'T GET THE FREAKIN PHONE. It's very simple.
Your probably the same tool that comes in to my store complaining that he should get a free phone just cuz you've been with us for 10 years and pay your bill every month. Well news flash, you were giving us money for a service, not so you can get a phone whenever the hell you feel like it.
Sorry for the rant, in short, quit crying...you don't want to change your plan? Don't get the phone.
Your probably the same tool that comes in to my store complaining that he should get a free phone just cuz you've been with us for 10 years and pay your bill every month. Well news flash, you were giving us money for a service, not so you can get a phone whenever the hell you feel like it.
Sorry for the rant, in short, quit crying...you don't want to change your plan? Don't get the phone.
...
They wont, you really think they are worried about losing you, your plan is so low it doesn't give sprint any profit, they would rather lose you and pick up a customer that is going to not be a cheap lil baby and pay for a newer plan.
And P.S. the phones are manufactured not to put on any plan so they system they use CSM to do flip flop swaps wont add it with out a correct plan and trust me there is no BY-Pass button, and even if you try and take it off a current plan it wont let you unless you switch to a diff device.
And P.S. the phones are manufactured not to put on any plan so they system they use CSM to do flip flop swaps wont add it with out a correct plan and trust me there is no BY-Pass button, and even if you try and take it off a current plan it wont let you unless you switch to a diff device.
...
The phones are not manufactured that way actually it is just a system limitation that does not allow you to bypass. The phone just has a disclaimer that you have to change your plan that you have to accept in order to use the phone. This is just due to all the confusion that was caused by the Instinct and the need to change the plan...Overall everybody is correct in this though if the plan is required to be changed there is no way for them to get around that. The phone might be worth the change though it is awesome. 😎
...
I'm a stockholder in Intel, I have an intel computer chip in my computer. Does this mean I deserve a free upgrade because I wrote a letter?
The phone requires a specific plan. If you don't want to pay that plan, you should look for another phone.
The phone requires a specific plan. If you don't want to pay that plan, you should look for another phone.
...
I'm not quite as harsh as the others here. Maybe it's because I don't work in the business any longer. 😁
Plans were never meant to last forever. I think that's why companies like AT&T used to give you promotions like free nights and weekends for the life of the contract. At the end of the contract, time to look at a new plan.
The bottom line is simple. The new and greatest technology operates on a network which has cost billions of dollars to develop. If you want to take advantage of that network, pay for it.
Also, Everything plans are very comparable to the old Free and Clear plans...until you get past 3 phones. I'm on the $129 everything plan. Lots of minutes, lots of features. No complaints from me!
Plans were never meant to last forever. I think that's why companies like AT&T used to give you promotions like free nights and weekends for the life of the contract. At the end of the contract, time to look at a new plan.
The bottom line is simple. The new and greatest technology operates on a network which has cost billions of dollars to develop. If you want to take advantage of that network, pay for it.
Also, Everything plans are very comparable to the old Free and Clear plans...until you get past 3 phones. I'm on the $129 everything plan. Lots of minutes, lots of features. No complaints from me!
...
This, unfortunately, is what we as Sprint sales reps must look forward to in the coming weeks - a ton of Sprint customers eager to get the Pre, but leaving emptyhanded and angry when they can't get it without a plan change. Pretty much the same as last year with the Instinct, except a lot more people want this one 🤣
...
I must admit, I am one of the customers hoping/looking/wishing for a work around to the Pre service plan requirements. However, I must agree that if this is the phone I want then I must pay to use it. I will anxiously await the first posts sharing Pre user experiences.
...
bama7 said:
Any chance of them letting the activation go through on my existing plan b/c of my complaint (i am a long time customer with 4 phones and am also a stockholder...which i mentioned in my letter)? This service rep is in the process of setting up a time to speak to me about this issue...and they know exactly what the issue is that I am frustrated about. We will see what happens....
Sorry for some of the above replies...
The unfortunate reality is that they've systematically blocked it. If a rep tries to activate or swap to a Pre or Instinct the system will give a message like, "the existing plan is not compatible with this device, a compatible plan must be selected to continue."
They ...
(continues)
...
