It doesn't matter that at&t sells their wireless devices as the majority of them are able to be unlocked and used with any other GSM wireless carrier in North America as well as the rest of the world provided the handset also supports 900/1800 MHz GSM. True, unless you can get the data configurations for a particular GSM wireless carrier, you may not have text and/or data session access on it, but at least voice will work. at&t has the most global coverage of any North American wireless carrier with T Mobile a fairly close second. Remember, T Mobile is the second largest wireless carrier in Europe right behind Vodafone which, by the way, is one of the parent companies of Verizon Wireless. I would like to hope that Sprint will sing their Swan...
(continues)

What makes AT&T better than T-Mobile with the GSM? I've known more people with overseas phone on T- Mobile's network! I know it works, but T - Mobile is less of a annoyance if you do it.

T-mobile 3g won't work with any unlocked phones as of right now. While some phones do get Att 3g although it is hit and miss. (mostly miss)

Verizon talks up there crappy coverage? If it were so crappy, then Sprint wouldnt be ROAMING off it 90% of the time when you leave the Sprint Network. Sprint does not win. How is Sprints 3G "Dependable" when it does not cover Huntsville, AL; Shreveport, LA; Batton Rouge, LA; Jackson, MS; ect.? Those are major markets.

With Verizon, you pay for what you get:
Americas Largest Voice and 3G data network.
Americas Largest calling network.
The network with the best data coverage world wide.
Top rating Customer Service.

And we don't lock down our phones. Bluetooth, GPS, ect. is all unlocked. If you really knew what you were talking about, then I wouldn't be writing this.

If Sprint was so "good" as you say, then the ratings would show, ...
(continues)

Sprint roams off of Verizon 90% of the time when they are off network. Who does Verizon roam off of 90% of the time when they are off network? Sprint. That was a ridiculous statement. They are the two largest CDMA carriers in the country. Period. So common sense would dictate that they would roam off of each other. WOW! You are so smart with your comment. Oh my gosh! They have some serious braniacs over at Verizon folks!

You claim Shreveport and Baton Rouge LA are major markets? Seriously? I'm just going to leave that alone.

Huntsville, which is the smallest of the three by population, actually has native Sprint EVDO Rev A. So you were wrong again.

Verizon does lock it's phones down. Read the hundreds of threads in YOUR forum compla...
(continues)

🤣 🤣 🤣 oh wait, 🤣 🤣

V-Dub fanboys, never change 🙄

My question is how he says Verizon has the "largest network with the best data coverage world wide." How is Verizon the best worldwide when it is a North American carrier?

You know how AT&T has more roaming partners in the world? Well, Verizon has more data partners world wide. It wouldn't really matter unless you travel around the world. But is someting to be proud of.

http://news.vzw.com/news/2008/12/pr2008-12-23a.html »

any 3rd party news to validate this claim? Or is it just VZW propaganda?

considering they are quoting an article that was in Business Travelers Magazine? Unless you are claiming that they own the magazine as well?

No we don't. If we Roam now. it would bee of US Cellular or Cellular South. its like 1%-2% for us to roam off Sprint. And In Hunstville? haha! One tower with EVDO, not even Rev A, that covers HALF the city, but not the other half. And Shreveport and Baton Rouge are in the Top 100 markets in the US which Verizon covers all with EVDO.

Next, not 100% of Sprints EVDO is Rev A, unlike Verizon which 100% is Rev A.

Verizon wont have a problem with the Alltel merge like Sprint did with Nextel. If you were smart, you would know Alltel and Verizon are both CDMA, unlike Sprint and Nextel which one is CDMA and the other is iDEN. iDEN and CDMA do not work together smart one. Thats why they have so many problems. There running 2 DIFFRENT networks.
...
(continues)

YOU ARE AN IDIOT.


The problems Sprint and Nextel had with merging the two companies together had nothing to do with running two networks. It had everything to do with TWO DIFFERENT BILLING SYSTEMS. You obviously work for Verizon. Do you work for Sprint? No. I do and have for a long time. Sprint treated the Nextel customers like castaways because their billing system was not what they were used to using. So they made the Nextel customers wait and wait and wait and wait some more. This is why so many Nextel customers churned. I am sure that any other employee of Sprint will back this up. Having to support the two different billing systems caused wait times for all customers, Sprint and Nextel, to go up. Thus the horrible CSATS leading to ...
(continues)

the only thing "crippled" is bluetooth, and that is only data transfer issues (a lot of that has to do with their licensing with the companies that produce the content)

The main complaints on the verizon forums are over the UI (something that a majority of customers appreciate, and it is not a crippling) or "crippled" features like gps (no longer the case) or lack of wifi on smartphones (again, not crippling, VZW does not lock down wifi on a phone that has it, they do not request it, neither does sprint for that matter)

There is no CDMA enabled blackberry that we have that has a wifi variant also on a CDMA carrier.

People complaining about crippled devices != being crippled.

Unless you take "I heard the palm pre won't support itu...
(continues)

Oh yeah,and where on earth did you get the 1-2% number from. PLEASE post proof of that. Pretty Please!

Forget about it, Verizon has brainwashed him, he's been there for less then a year, and has not been able to help anyone who didn't LOVE v-dub before they walked in.

I don't know him, but that's what he comes off as.

VZW611LA said:
No we don't. If we Roam now. it would bee of US Cellular or Cellular South. its like 1%-2% for us to roam off Sprint. Shreveport are in the Top 100 markets in the US which Verizon covers all with EVDO.

TOP RATING CUSTOMER SERVICE.

Next, we do not lock down our phone anymore, Like to run your mouth some more? Do it, I will put you in your place. 🙂

WRONG
WRONG
WRONG

Sprint roams off of verizon the most, and vice versa verizon roams off of sprint the most, please do you research.


Top rated customer service T-mobile....


Compare the htc touch on sprint and the htc touch on verizon, you guys crippled the ram sprint is 328, verizons is 192.... I dont know how you dont consid...
(continues)

The roaming argument is old & pointless in CDMA. If you were to really look at the numbers and roaming agreements in ALL regions, sprint, bellsouth, cricket, USCC, & VZW all have some kind of agreement to roam in some areas...

Being with a company now who works VERY closely w/Sprint & once a Technician for VZW I can see clearly the difference between a "Crippled" & crap phone...

VZW has and always will test phones to ensure it will have as few bugs/flaws as possible before released. The vast majority of the time if a VZW devise is "Crippled" it did not pass VZW testing requirments, and the manufacturer did not fix it before release. With software updates the device eventually becomes less & less "Crippled"..

I can not say as much fo...
(continues)

So you can get mad at a manufacturer for giving you a defective phone, and they will replace for free and you complain...... And you get mad at a store that send you to asurion for a cracked screen, at the store its 100 plus dollars, asurion is 50. AND NO CELL PHONE COMPANY GAURENTEES THERE PHONES PAST THE 30 DAY MONEY BACK GAURENTEE THATS WHY ASURION EXIST!!!

ALL manufacturers have a one year warranty, read your warranty coverage in your phones owners manual. Sprint wont cover the warranty unless you pay for ESRP, the manufacturer will but you have to send the phone to them. Educate yourself on warranty. I have had a phone that Motorola said, and I quote "That is a known issue with your phone, you can either send it to us or have it replaced in the store quicker, Sprint is aware of the issue" & Sprint REFUSED to help. ESRP coverage means what Sprint wants to cover, its almost useless.

Why should sprint cover your phone outside 30 days, they did not make it... If u buy a sony TV from bestbuy and it breaks from a known issues 5 months down the line they wont replace it, they send you to sony unless you pay extra for geek squad black tie protection.

SO grow up and get insurance next time, and go cry me a river.

P.S. if you read my post i state clearly that a manufacturer will cover your phone.

The ESRP is advertised to cover "The Manufacturers Warranty"

Which is BTW advertised to be covered by Sprint, as the ESRP is a Sprint Service...

ESRP service and repair program covers mechanical and electrical problems, failures from normal wear and tear and routine maintenance.
ESRP excludes:
Lost or stolen.
Physical damaged.
Intentional damage.
Damage caused by liquid, fire, or lightning.
Physical Damage is defined as:
Cracked or broken housing
Cracked or separated flip hinge assembly
Cracked or bleeding LCD
Cracked or broken lenses
Broken or bent ports or pins.


I don't see manufacturers warranty on there anywhere.

So as I stated before, its pretty worthless. There is no point if you can't even back up the manufacturers warranty. So take note, have a spare phone and ONLY deal with your manufacturer. They will help you more then sprint if your phone is defective.

Its things like this that give Sprint service a bad name. The ESRP is advertised by reps to cover the warranty, and it doesn't.

Well, now it is a moot point. Service and Repair locations now honor a manufacturer's warranty for 1 year for manufacturer defects. NO REPLACEMENT COST TO THE CUSTOMER. But many issues customers come in to complain about are not defects. It is that way for all carriers. I sold retail for Sprint for 2 years, worked with many other reps, was a roving trainer in many stores, and never ONCE did I hear a retail rep sell TEP or ESRP as an added feature of the manufacturer's warranty. Kayslay said it best when he likened a phone purchase to that of a TV. Every electronics retailer has a stated policy for returns. If YOU the customer would like extra coverage for your device.....then buy the insurance. Don't be a cheapo and expect the company to rep...
(continues)

VZW's warranty from their website, and it reflects what the manufacturers warranty for all phones

"Device Exchange Program

If you're having a problem with your device, just contact Verizon Wireless toll–free at 1.866.406.5154 from a landline phone. We'll diagnose the issue with you right over the phone. If we cannot resolve the problem while you're on the line and the problem is caused by a manufacturing defect within the first year you own the device, we'll send you a Certified Like–New Replacement (either a like unit or one of comparable quality) right to your door at no cost to you.

If you call us after the return and exchange period, the device you receive may be reconditioned equipment. Certified Like–New Replace...
(continues)

Are you a Verizon troll in sheeps clothing?

You know folks....if it looks like a duck...... 😲 😲 😲 😁 😁 😁 🤣 🤣 🤣

I worked for two & a half year as an instore VZW phone tech. I don't now since my wife got a job better then mine in a none VZW market. So yes I know a thing or two about VZW. I'm also a USCC customer, a former Sprint & Alltel customer, & workjk with AT&T for Asurion.

I fly the flag of no specific company, but if I were to, Sprint would not be it.

Fair enough....but still fanboyish.... 🙂 🙂

Funny thing is they have a asurion call center her in Kansas City MO and its not for a specific carrier, so i call bs on him being a AT&T rep in asurion.

I call bs in everyone of your posts!!

So you have enough playing around in the Verizon and Alltel forum and decided to troll here.....that is just plain common. 😡

I don't work in KC, and eventually we will not be carrier specific reps. but at this time my call center location is AT&T & Sprint only.

AMen and if you keep the same problem and get 3 replacements within 90 days you will get a brand new phone!!! Sprint just tells you to call the insurance company!

you my friend are insane!!! Even the once regional carrier allel would do extended doa for know issues !! The fact is Sprint keeps losing money and you keep making excuses!!

The Asurion deductible now(as of 04/19/09) for Sprint customers is either $50 or $100 depending on which device the customer owns. Just about every CDMA non Smart Phone/PDA has the $50 deductible where as the Samsung Instinct/M800 & s30/M810 (higher end multimedia handsets) as well as the Smart Phones/PDAs such as the RIM Blackberries, Palm Treos and HTC devices have a $100 one. Get your facts straight next time Kayslay34. You would be ridden hard and long if you were a RC/LRC in my store. Just as an FYI, the majority of the manufacturers for the various devices sold by Sprint will repair/replace a bleeding/broken/cracked LCD provided the LCD is still intact and no other physical damage is apparent.

Midnight Toker said:
The Asurion deductible now(as of 04/19/09) for Sprint customers is either $50 or $100 depending on which device the customer owns. Just about every CDMA non Smart Phone/PDA has the $50 deductible where as the Samsung Instinct/M800 & s30/M810 (higher end multimedia handsets) as well as the Smart Phones/PDAs such as the RIM Blackberries, Palm Treos and HTC devices have a $100 one. Get your facts straight next time Kayslay34. You would be ridden hard and long if you were a RC/LRC in my store. Just as an FYI, the majority of the manufacturers for the various devices sold by Sprint will repair/replace a bleeding/broken/cracked LCD provided the LCD is still intact and no other physical damage is apparent.

...
(continues)

Your facts are still wrong, read the coverage certificate for Asurion. any claim filed with a date of Loss prior to 4/19/09 will be $50, if you own a standard phone it will be $50 after 4/19/09. Smartphone & media devices in the class of the instinct will be $100 for a Date of Loss after or on 4/19/09. It even states this in the letter sent to Sprint customers back in Febuary..The date of enrollment is not going to effect you differently.

WOW LEARN TO READ!!!!!!!!!!!!!!!!!!!


TEP and ERP will increase the non-refundable deductible for some advanced wireless devices from $50.00 to $100.00.
Customers enrolled in TEP before 1/1/09, are subject to the increased deductible starting on 4/19/09.
Customers enrolled in TEP after 1/1/09, are subject to the increased deductible starting on 7/31/09.
Sprint is offering an open enrollment for TEP during the month of May 2009.


anyone with tep after 1/01/09 have until 7/31/09.... That letter was for people that already had TEP "BEFORE" 1/1/09 don't believe me go check sprint.com,

funny its listed differently @ Asurion.com & verified with Asurion reps...I will take Asurions word over yours on THEIR policy..

So show your proof, please link it. And i just called asurion and the wait time is over a 47 mins and it ask you to go online and file a claim there, so i know your lying about calling asurion.

:If the equipment is covered by Total Equipment Protection (TEP) or Equipment Service & Repair Program (ESRP), there is no charge for repairs when the service technician defines the required action due to normal wear and tear or mechanical/electrical failure. If the issue is covered by the Manufacturer's Warranty, there is no charge for repair or replacement at a retail location. If the equipment is covered by TEP or Equipment Replacement Program (ERP) and the technician defines the issue as physical damage, damaged beyond repair or liquid damage, you will be referred to Asurion to file a claim and will need to pay a $50 or $100 non-refundable deductible per approved claim depending on phone model.
Devices enrolled in Total Equipment Protec...
(continues)

and this is the ONLY thing its stated in the mailer:

Approved claims with a date of loss prior to April 19, 2009 will be charged a $50 non-refundable deductible, regardless of phone model.
Approved claims with a date of loss on or after April 19, 2009, will be charged a deductible per the Equipment Tier table below.
• Important: Customers with losses on phone models in Equipment Tier 2 starting April 19, 2009 will be processed at the $100.00 non-refundable deductible, regardless of the date the phone was purchased.

Oh, and here is the link to the official document that was submitted to both Asurion & Sprint care reps

http://www.nextel.com/assets/pdfs/en/services/AS0828 ... »

Does anyone here have some Midol for Kayslay34?

Get him some Midol with your excellent new government benefits..... 🙂

I sure hope so they are backing up a dieing carrier once all is LTE Tmobile will buy them out

doomtroll said:
:If the equipment is covered by Total Equipment Protection (TEP) or Equipment Service & Repair Program (ESRP), there is no charge for repairs when the service technician defines the required action due to normal wear and tear or mechanical/electrical failure. If the issue is covered by the Manufacturer's Warranty, there is no charge for repair or replacement at a retail location. If the equipment is covered by TEP or Equipment Replacement Program (ERP) and the technician defines the issue as physical damage, damaged beyond repair or liquid damage, you will be referred to Asurion to file a claim and will need to pay a $50 or $100 non-refundable deductible per approved claim depending on phone model.
Device

...
(continues)

The coverage certificate is not Asurion's or set up by carriers, its set up buy a group of insurance lawyers..

"What is Covered
If the Designated Wireless Device fails due to an Operational Failure, We will repair it, or, at
our sole option, replace it with a device of comparable kind and quality. If failure occurs in
the standard battery, standard charger, and/or Subscriber Identification Module (SIM) Card in
conjunction with the Operational Failure of the Designated Wireless Device, we will also repair,
or, at our sole option, replace one standard battery, one standard charger, or one Subscriber
Identification Module (SIM) Card, as applicable. Routine walk in service as available in Sprint
Phone Repair Centers is provided at no a...
(continues)

Seriously.....you have way too much time on your hands if you think this issue matters this much.

Stop.

Take a breath.

Count to ten if necessary.

Everything will be ok. It is not the end of the world. I understand that you take Asurion stuff seriously, as us Sprint folks take Sprint seriously. But getting down into legalese on a phone forum about an insurance policy is taking it just a touch too far. I understand how hard it is to field calls all day about broken phones. That just plain sucks. But it really is not that important in the grand scheme of things. It is this simple....lost/stolen, broken beyond repair or liquid damage=pay your deductible. Everything else is covered by ESRP.

PERIOD!

And I never said I was an...
(continues)

Somehow you missed the whole point. Which is if you don't know about something, don't talk as if you do.

I backed up my statements with valid facts & documentation to prove that very point.

Now in all honesty it took me no more then maybe 5 min of google searching to find all that info & post it, hardly a whole lot of time required.

If you will go back in my posts, I "attempted" to make this a civil discussion, but children will be children (I don't care how old you are, if you act like a child, then thats what you are)

Back to the point I was 1st trying to make..

Sprint has made it very easy to see they misrepresent or misinform enough to make it an issue with customers, does only sprint do it? NO! However the magnitude of wh...
(continues)

My whole entire problem with what you are saying is that you are lumping every single Sprint rep as if they are one entity. The ironic thing is that a sales rep makes pennies on the dollar off of a TEP add on. It is not a huge difference maker. Reps aren't out there thinking "How can I screw this next customer over?" If a rep closes TEP attachments at a 70% rate on standard A level store quota that rep will make $350 in a year. When you talk about the sheer number of phones that compromise those figures you come up with an attachable option that makes a rep very little money. I stand by what I said about the legalese of those disclaimers you posted. ALL of the carriers that utilize Asurion's service have verbage that states basically the sam...
(continues)

Sprint doesnt make money they still post neg numbers that sure speaks for itself

Sprint makes plenty of money, otherwise they wouldn't still be in business. What exactly do you know anyways? Take your negative garbage to the Verizon forum. You must be pretty bored to be posting at 2 am anyways. Some life you have there. Anyhow, I live and sell in the market you live in, and Verizon's coverage is nothing to brag about here. If you had read my posts the negative numbers are a direct result of the merger....which Verizon and Alltel are heading into right now. Welcome to deactivation central. 🙂

doomtroll said:
Somehow you missed the whole point. Which is if you don't know about something, don't talk as if you do.

I backed up my statements with valid facts & documentation to prove that very point.

Now in all honesty it took me no more then maybe 5 min of google searching to find all that info & post it, hardly a whole lot of time required.

If you will go back in my posts, I "attempted" to make this a civil discussion, but children will be children (I don't care how old you are, if you act like a child, then thats what you are)

Back to the point I was 1st trying to make..

Sprint has made it very easy to see they misrepresent or misinform enough to make it an issue with customers, does only sprint do

...
(continues)

just shut up already

I agree !

as you seem to know all right???

People like you are the reason sprint keeps losing $$$$$

Uh as a Instore Tech, we do cover ANY LG port issue with free replacement on LG 150,160, RUMOR, and MUZIQ.

Also we now cover all manufacture defects under warranty even without insurance! So if you're within that first year, you have free repair as long as it's not physical damage, or DBR (Damage Beyond Repair).

And if V-dub phones weren't crippled, why o why have they never supported any free ringtone site (other then the short time with Myxr) Oh yeah money hungry.

How about ANY V-dub handset with 3rd applications requesting GPS? Even Blackberry's!!

"And if V-dub phones weren't crippled, why o why have they never supported any free ringtone site (other then the short time with Myxr) Oh yeah money hungry"

If you know how, you can make your OWN free ringtones for ANY phone regardless of carrier.

"How about ANY V-dub handset with 3rd applications requesting GPS? Even Blackberry's!!"

Again, Testing. If they fail, which most 3rd party Apps do, VZW will not support them. That does not mean that if you know how, that you can not do it. VZW will just not help you with anything they do not support.

WOW you are such a BS'er Reason why they don't work is verizon does not want to share a cut of there profit with any company, thats why they turned down the apple iphone.

No they turned down the Iphone because they want to be able to control the support for it..AT&T has to clear everything with Apple for support, not something VZW has or will ever do. That is for the simple fact that VZW wants to be sure they can provide the service they have for all customers and ANY device.

What are you talking about, look at the blackberry. They have their own technical support.

Yes BB do have there own support center through VZW. VZW handles all BB issues internally. Just not through the stores as those reps have not been trained to do so, its a branch of the business support group.

How is that handled internally, when blackberry has their own tech support, its for all phone companies.

It is only a matter of time before Sprint gets shredded apart by the other wireless carriers. Thank God I'll be working for the DoD at the end of the month. Just got my offer letter in the mail this afternoon. Good bye retail and hello real job.

Sprint doesnt even own their own towers anymore so sprint is leasing all around

You are incorrect, Sprint sold off some towers to TowerCo, They still have their own.

The only ratings that are low are customer service (which the margin is closing on that too since we just tied you little perfect Verizon on it in the West so ha!!! 🙄 ). The only reason Sprint is still at bottom for Customer service is due to image which will take time to turnaround. I think all carriers have great qualities/services/features/fons/etc/etc/etc, but it just depends on what is best for the customer. And just to be fair, I do know that Sprint offers coverage in the market you mentioned. I speak to several people from that area daily and have no issues. You may know some people that do - but I don't. No hard feelings - I feel that it is pretty lame when someone starts bashing the little guy just because they can. Sprint is a...
(continues)

Its true, that's the sad part.

...I'm rarely left speechless, but...

I have more if you want, I take request.

Tell us why verizon sucks and why sprint sucks