Home  ›  Carriers  ›

Sprint

Info & Phones News Forum  

all discussions

show all 5 replies

The "Ready Now" program

thejuror

Oct 6, 2008, 5:38 PM
How's it going so far?
...
kevinray

Oct 6, 2008, 5:57 PM
What is the Ready Now program???
...
thejuror

Oct 6, 2008, 6:10 PM
Customers get actual assistance after purchasing a phone, or can set appointment, on how they could maximize the potentials and features of their phones.
...
coribrenna

Oct 6, 2008, 6:42 PM
its going well, takes an extra hour with some people but its good.
...
ac4321

Oct 6, 2008, 10:10 PM
IMO, it's not a program thing but a rep thing. Some reps do that and are technically savvy by their nature. Some are oblivious to the world beyond the bare minimum to sale the freebie phone or whatever phone the customer thinks looks nice.

I don't think the Ready Now program will have a long term effect. It would be more productive to weed out the reps who don't know their products, how to problem solve, do real customer service, etc. The Ready Now program will carry steam for about six months before some other exec vp has some "great idea" that puts Ready Now on the back burner.

Don't get me wrong, I like the idea in concept. However, I think it's like trying to put on a nice roof to a house when the foundation isn't on solid g...
(continues)
...
thejuror

Oct 6, 2008, 11:25 PM
Right, the idea is really great. but still this is really for customer's benefit. at least they'll have somebody who could actually teach them to do things with their phone that they thought they couldn't.
This "program" or whatever we might call it could somehow, i believe, change some people's feelings towards sprint. Customers are the primary foundation, This will somehow strengthen customer satisfaction and service, and strengthen the foundation.
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Threads Follow @phonescoop on Mastodon Phone Scoop on Facebook Follow on Instagram

 

Playwire

All content Copyright 2001-2024 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.