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Watered down corporate discounts!

ddsindpls

Mar 13, 2008, 7:59 PM
I no longer care what Sprint does. I just saw my recent bill and noticed something peculiar. It was more than what I thought it should be.

After looking at it, I noticed that my %25 discount was taken off of the plan itself, and then all of my "add-ons" were added to the total. When I started this plan back in November, the discount was applied to everything first, and then the taxes/fees were added.

This may only about to several dollars a month, but it's the principle of it. That was one of the reasons I left Verizon when my plan was up. Now Sprint has become as stingy as those bastards.

Wonder if I can cancel because of this and not have to pay a termination fee??
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ucantbeserious

Mar 13, 2008, 8:09 PM
what??? when you have a discount the discount comes off your mrc and your attachables except for insurance. the only time the discount does not apply is if you have a 59.99 data card plan or the simply everything plan. Im sure its just a simple misunderstanding of the bill and how its set up.
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Yean

Mar 13, 2008, 8:28 PM
Agree. I'm pretty sure he or she may be comparing bills on 2 different platforms. The old (p2k) and the new (UBS).
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anti787

Mar 13, 2008, 9:02 PM
IF YOU WANT TAX DISCOUNT YOU SHOULD GO TO THE NEAREST TAX OFFICE lol 😁 ..
Sprint offered a 25% discount over what sprint charge to you thats MRC !!! ONLY !!!
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liquidfire

Mar 22, 2008, 5:31 PM
sprint charges the add-ons
read the post this time and you would realize that they never said they wanted the taxes discounted, just hte add-on feature that are charged by, *insert dramatic music* SPRINT. the OP even said that it use to be the MRC and add-ons, minus the discount, THEN add taxes

reading owns you
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ddsindpls

Mar 13, 2008, 9:42 PM
Wrong. Sprint was taking my discount off of everything before, except for the taxes of course. They told me so on the phone, and I saw it on my previous bills.

They warned me ahead of time a while back that I would be on a new billing system. I didn't realize that they would switch the discount to only the plan itself. I called them and they told me that the discount only comes off of the plan itself now.

They even sent out little white postcards a couple of weeks ago warning users of this. I delivered many of them on my route - I am a mail carrier.
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chainmail311

Mar 14, 2008, 8:57 PM
DON'T GO POSTAL ABOUT IT!!!!!! 🤣 🤣 🤣
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spazebar

Mar 15, 2008, 10:02 AM
There were two diffrent post cards sent out, the first was the one that let you know your account was being migrated to the new billing system and that during migration we would be unable to access your account or make any changes. The second postcard, the one I feel you are reffering to, not so simply stated that you may have been incorectly recieving your discount off the price of the phone insurance and that once your account is converted that would be corrected going forward. What that means to you is that if you had our TEP your monthly bill is gonna go up by 1.75 because you will no longer be recieving your 25% of the TEP because it is not eligable for discounts.
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ucantbeserious

Mar 13, 2008, 11:50 PM
that doesnt make a bit of sense i work in sales support, i see bills every day and everyday the discount comes off of the plan AND the add ons. also on my plan (im a third party vendor site so i get the nvp disc) i get the discount off the plan AND the add ons except my insurance.
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ddsindpls

Mar 14, 2008, 6:56 PM
That's great for you then. All I know is what I see on my bill. I get the discount on my plan, and then the add-ons are added. I called them to ask them about and all they can tell me is that that's the way it is now.
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ucantbeserious

Mar 14, 2008, 7:27 PM
we dont HAVE to give you a discount anyway so be lucky your gettin anything at all! dont be so damn greedy
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ddsindpls

Mar 14, 2008, 7:53 PM
If a company gives you a ton of customers, then they deserve a discount. You stop being greedy and trying to pinch every penny out of the customer that you can get. Stop changing your policy in the middle of a contract.
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chainmail311

Mar 14, 2008, 9:01 PM
yeah, cause, you know, all this was ucantbeserious's fault. He single-handedly changed it.

On the other hand, I would argue this with as many customer rep's as you could. If you sign a two year thinking you're getting a discount on bolt on's, you should have that for 2 years. If you wanna get off sprint, put your phone on roam only, and they'll kick ya off in a few months.
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spazebar

Mar 15, 2008, 10:17 AM
Honestly how many times have you seen the roaming trick work? Thats right maybe if you talk some 4k+ minutes off network a month we may drop you after a year or so of this but otherwise its not gonna happen. Understand that just because it says we can do something like this in the contract doesnt actually mean we will at the drop of a dime (or pin.)
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chainmail311

Mar 15, 2008, 10:28 AM
nah, it works.
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ucantbeserious

Mar 15, 2008, 11:49 AM
90% of my minutes used since august of this year are roaming, as well as text and data.. ive still got my phone! lol
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MizzSprint

Mar 15, 2008, 12:31 PM
hope they roam more than 50% and get a big bill and no waiver letter hashahahahahaaa 🤣
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spazebar

Mar 15, 2008, 1:06 PM
Unless they are on a F&F or F&C plan the they wont be charged roaming if +50% of their minutes are roaming.

Seariously am I the only person here that knows how to use KMS?
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chainmail311

Mar 15, 2008, 1:30 PM
why? what has sprint done for you lately?
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Nicemanmd

Mar 14, 2008, 9:25 PM
Please let me get this straight... If my company would send all employees over 16,000 of them, to Target or Walmart to shop, then by your theory we deserve a discount. Please make sure that you pass the word around so I can start getting my discounts.
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spazebar

Mar 15, 2008, 10:54 AM
I bet if your company sent 16,000 employees over to walmart or taget to sign a contract and get one of their respective credit cards they sure as hell would give you a discount on your intrest rate. Or if your company called walmart up and told them that they were planning on purchasing 16,000 of some item they would give you a volume discount. My mom is a store manager at WalMart and they do in fact do both of those.
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ucantbeserious

Mar 15, 2008, 3:10 PM
im not sayin sprint shouldnt give companies discounts.. hell i take advantage of one of the discounts... what im saying is its stupid that people are whining because their discount isnt as much as they think it should be... just be happy your getting a discount at all sprint doesnt HAVE to give you one.
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spazebar

Mar 15, 2008, 10:12 AM
That's NOT being greedy. The customer started service with us with the understanding that he would get a 25% discount off the MRC and is now upset because it appears we reniged on our part of the deal though we still expect him to pay his bill each month. I would be the same way.

Remember the new No Tolerence Policy. Get it fixed or pack your $hit
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MizzSprint

Mar 15, 2008, 11:48 AM
Well if it's watered down why don't you take your business elsewhere. They shouldn't have changed your discount but damn you're just being ungrateful even if it's $2.00 you're saving think of it as $2.00 u can put in savings it adds up. I really get annoyed with people that says these carriers should be glad they have your business, it's billions of people in this world you won't make a difference. sorry to be cold and blunt, but just like a job U can leave but someone will come replace u. Don't get it mixed up having a cell phone isn't a necessity it's an opinion. You wanna save money then get rid of a cell phone all together.

I wonder how you guys react when you're interest rates on your home sky rocket. It's not that serious, it's peo...
(continues)
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WhoDey

Mar 14, 2008, 10:07 AM
So wait, you want to cancel without a fee because they dont give you quite as MUCH discount as they used to give you?

Do you realize how that sounds to us?
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ucantbeserious

Mar 14, 2008, 2:32 PM
is how it sounds... but then again thats the TYPICAL cell phone customer.. your not suprised are you? lol
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jrfdsf

Mar 14, 2008, 3:11 PM
ucantbeserious said:
is how it sounds... but then again thats the TYPICAL cell phone customer.. your not suprised are you? lol


I believe the proper term these days is "intellectually challenged."
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MizzSprint

Mar 15, 2008, 12:28 PM
🤣 🤣
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ddsindpls

Mar 14, 2008, 7:00 PM
I don't care how it sounds to the three of you in this immediate thread. It has nothing to do with intelligence and everything to do with anger.

From what I've seen in life, it's usually the mental midgets of this world that have to use foul language in reference to someone, especially when they don't know anything about them.

Don't give me the loyalty crap either. Sprint hasn't done much to earn my loyalty in these first 4 months. I've had more problems with them than I did with Verizon in 5+ years.
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ucantbeserious

Mar 14, 2008, 7:31 PM
waaaaaah friggen waaaaaah cry me a river, sprint gives you cell phone service... thats all they are required to give you.. they dont have to give you a discount period.. if you dont like it leave and go back to verizon, or att or whoever. We dont like whiny customers where nothing is ever good enough for em anyway. Good riddance.
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ddsindpls

Mar 14, 2008, 7:48 PM
You must not like many customers at all since all you're good at is driving them away to other companies. The proof is in the numbers, and in your crappy J.D. Power & Associates Customer Service Ratings.
Sprint would do well to clean house and get rid of all the incompetent morons like you that are mis-representing their good network. 🤣
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chainmail311

Mar 14, 2008, 9:04 PM
Argue with an idiot long enough, people will fail to see the difference.
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Dammit100

Mar 15, 2008, 7:47 AM
dds,

You said sprint hasn't done much to earn your loyalty in 4 months. You do realize that unless you resign a 2-yr agreement at the end of the 2 yrs that you initally had, that there's no loyalty there, right? B/c as of now, you're simply going along with the agreement that you signed.
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chainmail311

Mar 15, 2008, 10:30 AM
customer loyalty being rewarded is fraudulant. Like Sprint cares if you're a "loyal" customer. That term is thrown around so much, and it's really meaningless. Unless, of course, you've been with sprint for 10 years and spend 100+ bucks a month on your bill. That's a customer that any carrier will do anything to keep.
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I AM GOD

Mar 15, 2008, 10:43 AM
If you pay your bills in full on time, which many sprint subscribers seem to have a problem with, they do hook you up. I see it every day.
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chainmail311

Mar 15, 2008, 11:23 AM
sweet. i pay a month ahead just in case.
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ucantbeserious

Mar 15, 2008, 11:45 AM
im not misrepresenting ****, and im not an imcompetent moron. anything i tell you about sprint is the truth. what sprint would do well to do is clean house and get rid of more greedy asshole customers like yourself, so we can actually take more time helping customers with legit issues.
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knx2

Mar 21, 2008, 3:39 PM
Then why did you switch from Verizon? All customers want to do now is switch from one company to another because the customer gets upset. Carries should just make everyone pay full price for phones and then spend millions to keep setting everyone up after they switch. 🙄
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popey

Mar 14, 2008, 11:02 PM
What addons are you not getting a dicount on? Total equip protection is the only thing you shouldn't be getting a discount on. Connection card plans, and unlimited voice plans as well.
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spazebar

Mar 15, 2008, 10:32 AM
As per our Billing Issue Notification tool there is currently a known issue alert #3642597 that around 11k CDMA (Sprint) customers that have been converted to CSM (the new billing system) are not recieving the correct NVP discount percentages towards any attachables on their accounts. Currently resolution is still under investigation.

In otherwords call *2 refrence this alert and tell them to apply a credit and HP note to your account so it can be fixed

Your welcome and sory everyone was giving you a hard time.
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ddsindpls

Mar 15, 2008, 9:48 PM
spazebar said:
Your welcome and sory everyone was giving you a hard time.


Thanks for the info, and no need to apologize. I asked for it by venting on here. I should learn to cool down before I type.

I must be one of the 11K, because they did tell me that I was moved to a new billing system. They also told me again today that the disount only applies to my plan. They blame the Post Office for "re-negotiating something".

As far as discounts go, we US Postal Employees deserve a discount. I can think of one person at the Post Office, out of about 55-60 employees, who isn't carrying a cell phone. You would think we were the Borg, with all of the bluetooth headsets being worn.

Besides, every time a comp...
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I AM GOD

Mar 20, 2008, 6:14 PM
ddsindpls said:


I hope that Dan Hesse can turn the ship around before it goes under. I really do.




Don't we all. It's looking harder every day.
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WhoDey

Mar 15, 2008, 5:36 PM
I seem to have started a huge bash on you.
It wasnt my intention, by any means.

I would like you, however.. to make your case to me, that you should be able to cancel, without penalty, because you're "only" getting a discount off of your primary MRC. A discount you have admittedly done nothing to get, we just gave it to you out of the goodness of our hearts. Im sure someone informed you of it.. as I do to all of my customers.

I will give you a hint, there is nothing in the contract you signed about any employer discount being part of the agreed upon price.

Also, what if your company decided to cancel their account with Sprint, thusly cancelling your entire discount, would you think you are able to cancel without penalty?
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spazebar

Mar 17, 2008, 7:46 AM
If that were the situation your right but its not its just a system error something we are working to resolve and until it is we will need to manually credit his account for the missed partial nvp discount. Its not the end of the world just inconvenient.
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ddsindpls

Mar 17, 2008, 7:20 PM
They fixed it for me yesterday. They gave me a credit, and then said it should be correct now.
Thanks again.
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spazebar

Mar 18, 2008, 7:15 AM
No problem glad we at least finnaly got it fixed for you.
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Hombre07

Mar 17, 2008, 7:28 PM
We all know Sprint's customer service sucks and they always blame that they have ridiculous customers that no other company has to deal with . This thread answers my question, this is how Sprint reps deal with a legitimate issue with a customer, they don't even look at the facts (excluding spazebar). Customer getting discount, now customer not getting discount, wants to know why. The answer you give him? We don't have to give you a discount, you're not entitled to one, all customers think we owe them. Or, answer his ****ing question and then realize that he is right, he should be getting a discount, and there is a resolution in the process. But no, you piss off the customers and then they leave to another company who will smile and say sure,...
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Donna FireHammer

Mar 17, 2008, 9:34 PM
it is quite possible that after the yearly review of the discount, it decreased.
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Hombre07

Mar 18, 2008, 12:55 AM
Possible absolutely, further up it was determined to be an error. But if a customer signs on for two years, and ported to a company simply for the discount incentive, a decrease would be a big hit.
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spazebar

Mar 18, 2008, 7:14 AM
Yes the postal discount did decrease by 1% on 3/8/08 but that wasn't the issue he was having the issue wsa that his discount wasn't being applied to his attachables
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sprintsup101

Mar 20, 2008, 6:08 PM
discounts were having a major problem being applied onto accounts there is siad to be a massive adj giong out for this issue there was alot of accts who went through it
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BROWN27

Mar 18, 2008, 9:16 AM
I sse someone has their cranky pants on, I never have any trouble with Sprints customer care!!! 🙂
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MizzSprint

Mar 20, 2008, 3:45 PM
LOL cranky pants. Hombre if Sprint is going down so bad why are you in the forum? The customer service is so horrible why waste your time bashing the companies rep does it make you feel better?
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sprintsup101

Mar 20, 2008, 6:11 PM
you can not cxnl b/c of this issue there was contract that was agreed to for you to have service for two years.. and the corp discount was not included with that when you first activated your srvc there was no discount they apply that as an incentive to have more customers b/c sprint offers a discount for their jobs and also for more jobs then any other company
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shootingstar8283

Mar 23, 2008, 11:35 AM
This is pretty funny! So your saying you want to cancel your service because due to a system error your discount is currently not correct. What if your company no longer offered a Sprint discount, would you still want to cancel then too? It was your companies decision to come to sprint and at any point in time they can change their mind and no long chose to take a discount. There are lots of companies out there that dont give their employees discounts for cellular services. 🙄
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ddsindpls

Mar 23, 2008, 9:56 PM
If you had read further up, you would have seen that Sprint resolved this issue for me. Yes I did get my discount at the beginning. That's the whole reason I went with Sprint. They give a bigger discount than Verizon and T-Mobile.
I don't care what other companies do for their employees. I work for the Postal Service and we get a discount with all 4 major carriers.
Maybe the Post Office should stop giving Sprint its discount on postage. Then lets see if they keep sending out those nice colorful advertisements to people on my route. 🤣
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