Existing Customers
The reason when you go to a sprint store why nobody cares about your issues is because existing customers are a liability, we do not get paid on your upgrades, so we insult you so that you leave faster. It doesn't matter to us how long you have been with the company, remember we are sales men, we have quotas and make commission, and hearing you story about how long you have been with sprint doesn't effect me or my pay check. I will continue to get rid of you as fast as possible so that I can help the next person who wants a new line so that I can get paid. So this thing about the upgrade program when you whine us, we don't care, you are a liability to a salesman. Unlike when you go to a T-Mobile or Verizon store they care about you bec...
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well i care, ass... sorry you're a jerk. you deserved to be laid off, we don't need negative energy like you in the Company.
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I am not here to take care of the customer. This is what the company wants you to do. Cheerlead for sprint, build a relationship, you are here for one reason only, to make money and upgrading customers, dhrp's, selling worthless LD, wont make you any money. This is a complete waste of time. This is why the customers experience is so bad in the store all the time, we dont give a rats ass because we cannot make a commission off of them, and we have too high of quotas to listen to their story. So we have about a tolerance level of 4 minutes and once that time is up, so is their complaint. There is a reason why every year sprint comes out at the bottom of the consumer reports in customer service, they have to change their pay structure in...
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lemme guess... you got fired cause you didn't meet quota. lemme guess again. you didn't meet quota becayse you're an as shole and no customer wants to buy from you because they can tell. am i right? probably. if not, my previous comments still stand: good riddance, you're negative and the Company is way better off without you. I make quota fine... and my pay checks are pretty fuc king big, thanks. 🙂
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wow any decent sales rep will tell you the way you become succesfull is by those service issues. when you help a custopmer with there issue that develops trust do it 2 or three times or do it when no one else would that cust is yours when they come in the store they will not work with any one but you! when they want to add a line or when there company is wanting to switch all there phones you will be the one they are looking for
i had a situation like that a vp for a company wanted to bring all his companies phones over more then 400 total. wouldnt' work with anyo ne but me on it. unfortunately i cam caped off at 20 per day you do the math i was un able to help them. the guy would not do it with any one else and unfortunately sprint did n...
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i had a situation like that a vp for a company wanted to bring all his companies phones over more then 400 total. wouldnt' work with anyo ne but me on it. unfortunately i cam caped off at 20 per day you do the math i was un able to help them. the guy would not do it with any one else and unfortunately sprint did n...
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actually i still work at sprint. and those 400 liners are not done with customer service, it is going out and finding the business. customers are a liability and i dont care about sprint or their customers. you must agree most employess don't care because its no money involved. when i said laid off meaning people work for big corporations for years and get f'd because they make too much money. sprint doesn't care for you why do you care for sprint? If you think making under 4000 a month is good money then that's fine. Its almost impossible to make good money with the commissions changes. tell me why the customer service is so bad in stores? I would say because we don't care because they don't make us money, you have to agree that th...
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I work for sprint in the indirect channel, but i worked in the sprint store. In my opinion sprint screwed themselves up in the store. they were paying people like 30gs a year just to deal with customer service, and you had sales people makeing around the 40s selling, which worked great. now they combined it to make it so that everyone sells and handles customer services. they raised qoutas, lowered how much they get paid, and added a decelerator to make it even more impossible. almost everyone who worked at my store 3 months ago has left....
good job sprint
good job sprint
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I work for a large dealer that represents 2 carriers in our market.
I don't want anyone else providing service to my customers because it means I may miss out on adding lines or accessories and someone else will do it. When you look at what customers want for service, what is it?
Help with a billing issue? Easy. Help with a new plan? Easy. They are having problems with vision, roaming or phone problems? A little tougher but still can do in a minimal amount of time.
We don't have quotas on wireless but there is the ever present pressure to perform. For a professional the customer relationship is a long term proposition. I got paid when I sold them and now I am looking for referrals and to add lines to their account. I help them with othe...
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I don't want anyone else providing service to my customers because it means I may miss out on adding lines or accessories and someone else will do it. When you look at what customers want for service, what is it?
Help with a billing issue? Easy. Help with a new plan? Easy. They are having problems with vision, roaming or phone problems? A little tougher but still can do in a minimal amount of time.
We don't have quotas on wireless but there is the ever present pressure to perform. For a professional the customer relationship is a long term proposition. I got paid when I sold them and now I am looking for referrals and to add lines to their account. I help them with othe...
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Actually, and this is how life is, as long as you perform on the top, managers, area managers don't care. You are making them money and yourself money. A previous comment was correct, before the change, there were 2 sides of the store, one was customer service, the other sales. Now that the customer service reps have been removed and quotas are too high, you will see less people caring. Especially because of the decelerator. you get penalized for helping customers too long. Our quota is 60 new acts per sales rep. 6 reps in the store and none of us try to help existing customers because its already too hard to hit 60 alone with all this customer service crap. Every sprint store no longer pays for customer service representatives, ther...
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Actually, dealers cannot activate more than a 30 line account. But to move on to the issue at hand: You have 7-8 selling hours per day. Average traffic in most stores would allow for 5-6 presentations in that time frame. If you are adept at the skills of selling you should close at a minimum 3 of those. We have no problem in our store getting the $125.00 deposit from clear pay customers. It takes more to overcome the price objection, but you are talking about folks whose only other real alternative is pre-pay or a $250.00 - $800.00 deposit with other carriers. (T-Mo, Verizon, Cingular, ATTWS, USCC) They are not surprised that they need a deposit, they are surprised when Sprint only asks for $125.00 and are willing to come up with that. Sprin...
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Cingular's deposits start at $150 in many markets, but I digress. Jeff, this guy is in the wrong line of work... he should be an undertaker. That way he gets paid, and they can't argue!
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I don't work directly for Sprint but for a dealer and I still have time for customer issues. It is those relationships that you build when they can trust you for the little things that build lifetime customers that pay you with referrals, etc.
If you are not a former employee yet it is only a matter of time before that happens.
If you are not a former employee yet it is only a matter of time before that happens.
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i agree 100% with spcsvzwjeff! that is exactly what i was trying to say.
with every customer service issue i hand out my card and tell them if they have any thing else to contact me personally and i will resolve it for them. that is a gold mine in and of it's self.
with every customer service issue i hand out my card and tell them if they have any thing else to contact me personally and i will resolve it for them. that is a gold mine in and of it's self.
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Oh my God! I agree with Steve and Jeff! Is the world ending? lol... just kidding guys.
Sprintemployee, as much crap as I like to give Sprint, people like you make me sick. I am glad this is NOT the prevalent thinking within the ranks of Sprint.
Even though I vehemently preach another carrier in here, let me say thank you to all those GOOD Sprint reps out there that actually DO care about the customer. You are a credit to your company.
Sprintemployee, perhaps you should look into another line of work... perhaps something that would serve a heartless, greedy BS artist like yourself. Law school perhaps, or drill sergeant. Or you could just stay put and make everybody at Sprint that KNOWS what customer service means look good.
Sprintemployee, as much crap as I like to give Sprint, people like you make me sick. I am glad this is NOT the prevalent thinking within the ranks of Sprint.
Even though I vehemently preach another carrier in here, let me say thank you to all those GOOD Sprint reps out there that actually DO care about the customer. You are a credit to your company.
Sprintemployee, perhaps you should look into another line of work... perhaps something that would serve a heartless, greedy BS artist like yourself. Law school perhaps, or drill sergeant. Or you could just stay put and make everybody at Sprint that KNOWS what customer service means look good.
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Wow. Posting agreements with folks in the Sprint forum. You've sunk to a new low. 😉
Just kidding, because I agree too. Sprintemployee isn't the type that'll be getting referrals or have happy customers.
I went way out of my way for a customer once for a double upgrade. I didn't get much in commission for it, but he liked me so much he referred a friend of his to me for two new lines.
This morning I did an ESN change for a customer. I made nothing from it in commissions, but I made him happy especially since he said he'd talked to someone else about doing it and they weren't helpful. He might refer someone to me for it, he might not. Whether he does or doesn't, he's happy now and won't tell people that the guy over at Ci...
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Just kidding, because I agree too. Sprintemployee isn't the type that'll be getting referrals or have happy customers.
I went way out of my way for a customer once for a double upgrade. I didn't get much in commission for it, but he liked me so much he referred a friend of his to me for two new lines.
This morning I did an ESN change for a customer. I made nothing from it in commissions, but I made him happy especially since he said he'd talked to someone else about doing it and they weren't helpful. He might refer someone to me for it, he might not. Whether he does or doesn't, he's happy now and won't tell people that the guy over at Ci...
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This whole thread made me sick to my stomach. Thanks an assload, Sprintemployee. Dicks like you are why I get complaint calls about store reps all day, every day.
Don't try to place the blame for your attitude on the commission structure just because you're not willing to do your job. It's evolution. Either you adapt to change or you die.
Don't try to place the blame for your attitude on the commission structure just because you're not willing to do your job. It's evolution. Either you adapt to change or you die.
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AMEN! Sprintemployee, stop telling people you work for Sprint, you so don't even deserve to... change your name. If you hate Sprint that much then why the hell is your identity SPRINTEMPLOYEE??? You're like "COMPANY WHO PAYS MY BILLS" - man I HATE that Company. I think I'll name myself after them, maybe buy a tee-shirt and wear it in the forums... 🙄
Anyway, the bottom line is: You suck. One and Done. And it doesn't look like anyone agrees with you or likes you. 🙂
Anyway, the bottom line is: You suck. One and Done. And it doesn't look like anyone agrees with you or likes you. 🙂
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