Dear Sprint Customer Please Read
Dear Sprint Customer,
I would like to share a few points that will make your experience in our store so much more pleasant .
1. Please do not scream at me when you come into the store.
A. This will get you nowhere.
B. It will not make the situation any better.
C. You have just made yourself look like a fool and nobody wants to help you.
D. The other customers are laughing at you and making fun of you and so are we.
E. I would not take that kind of treatment from my spouse so what makes you think I am going to take it from you?
F. Telling me you are going to report me to Sprint doesn't not scare me. Neither does telling me you will have my job. If you want it, I will gladly give it to you and see how you deal with this tre...
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I would like to share a few points that will make your experience in our store so much more pleasant .
1. Please do not scream at me when you come into the store.
A. This will get you nowhere.
B. It will not make the situation any better.
C. You have just made yourself look like a fool and nobody wants to help you.
D. The other customers are laughing at you and making fun of you and so are we.
E. I would not take that kind of treatment from my spouse so what makes you think I am going to take it from you?
F. Telling me you are going to report me to Sprint doesn't not scare me. Neither does telling me you will have my job. If you want it, I will gladly give it to you and see how you deal with this tre...
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WOW! What area or stste do you work in? Sounds like you have some pretty rough customers.
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Pennsylvania. It must be the area because it was like this when I worked for another carrier as well. I think I am getting burnt out and need to find something different. 6 years of this is enough.
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Well, at least it's not just me. I attest to what you said about Penna customers. I get it all the time 🙄
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yeah you need a new job...unless selling phones is your calling....which i doubt it is ;)
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Is selling cell phones my calling? No. Sales is my calling. I don't need a new job. I love pointing out the ignorances of customers. 😈
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Hey it's not just Penn that has those idiot customers! Virginia has them too. My favorite is when they come into the store and do not know the password on the account. Sorry unless it is your account and you have the proper id and password, I'm not telling you S**T!
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😳 Since always. There are hundreds of thousands of sales professionals in this country. If you're good, it can be VERY profitible. It's not easy, though. It's very competitive, and dealing with a-holes like you doesn't help. My advice to you is try sales for a month or two. Maybe then you'll have more respect for us and our line of work
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no thanks...i went to graduate school....don't need a sales job....selling crack can make lots of money but that's not a good job 🤣
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And a lot of good a degree did you if you have the time to come on here and b**** about cell phones all day.
.....troll
.....troll
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I am in Maryland and have sold Sprint/Nextel and T-Mobile and, guess what??, they are not only Sprint customers and the idiots you talked about are rampant in Maryland too! I actually really enjoyed the list, that is high quality stuff and I may have to print it. And to the person posting who thinks we are just a bunch of whiny babies, come stand in the shoes of ANYONE in retail for six months, and you'll see the validity of this list. I still enjoy my job, and not all customers are bad...I bet the good ones have worked retail too 😛
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It sure is nice to know that we are not the only store with these issues. It was nice getting to vent and know there are others out there who enjoy what they do but are tired of the crap.
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Aw, cmon!
I think i will be the first one to post here, but as customer service rep, i get a lot of funny customers as well!
Example 1:
Customer: Hello?
Me: Good afternoon, this is xxxxx, how may i help you?
Customer: well, my phone does not seem to power on, and im tired of this company!
Me: well i apologize for the inconvenience, let me help out. lets do some troubleshooting, ok?
Customer: ok...
Can you please take the battery out of the phone?
Customer: .....battery?
Me: Yeah, the thing that goes in the back of the phone.
Customer: oh, that!, well, the phone was very heavy with that thing, so i threw it away to make it lighter! is that thing important??
I swear this is 100% true.
I think i will be the first one to post here, but as customer service rep, i get a lot of funny customers as well!
Example 1:
Customer: Hello?
Me: Good afternoon, this is xxxxx, how may i help you?
Customer: well, my phone does not seem to power on, and im tired of this company!
Me: well i apologize for the inconvenience, let me help out. lets do some troubleshooting, ok?
Customer: ok...
Can you please take the battery out of the phone?
Customer: .....battery?
Me: Yeah, the thing that goes in the back of the phone.
Customer: oh, that!, well, the phone was very heavy with that thing, so i threw it away to make it lighter! is that thing important??
I swear this is 100% true.
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Oh my gosh you just made my day!
I love when they say well so and so at Cust serv said this and you have to do it. You look on the notes in the account and nobody has been in the account for 6 months!
I love when they say well so and so at Cust serv said this and you have to do it. You look on the notes in the account and nobody has been in the account for 6 months!
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Funny, I was in a Sprint store recently and some customer was upset because his phone had water damage. He argued with the tech claiming in no way could the phone have water damage. Not getting his way, he proclaimed that he wanted to cancel his account.
A few minutes later another fine customer was crying that he had to wait to get a new antenna for his nextel phone. The salesman explained that the tech still had to look at his phone and that it wasn't as simple as just handing him another antenna. This fine customer, who's time must really be important, stormed out of the store. Try some decaf will you.
I wouldn't last long as a salesman, as I would ending up telling everyone off.
A few minutes later another fine customer was crying that he had to wait to get a new antenna for his nextel phone. The salesman explained that the tech still had to look at his phone and that it wasn't as simple as just handing him another antenna. This fine customer, who's time must really be important, stormed out of the store. Try some decaf will you.
I wouldn't last long as a salesman, as I would ending up telling everyone off.
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Same goes for calling in to Tech Support. I was a Tier 1 tech for nearly 2 years before i finally moved up to being a trainer (thank God for that). Unfortunately, that doesnt mean i dont have to talk to dumbA$$ customers anymore. Point in case...
Customer calls in (for the stories sake, we'll call him Gooftard Dumbass). So, Mr Retard calls in. He says hes not able to use an application he purchased from us. When he tries, his phone powercycles. The rep (who we will call 'Tech') noticed that the customers Social Security # showed up in our systems as 000-00-0000. He offered to troubleshoot the issue for the customer, but stongly advised him to see a Sprint Store ASAP so we could get that info on-file. The customer immediately began cussing...
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Customer calls in (for the stories sake, we'll call him Gooftard Dumbass). So, Mr Retard calls in. He says hes not able to use an application he purchased from us. When he tries, his phone powercycles. The rep (who we will call 'Tech') noticed that the customers Social Security # showed up in our systems as 000-00-0000. He offered to troubleshoot the issue for the customer, but stongly advised him to see a Sprint Store ASAP so we could get that info on-file. The customer immediately began cussing...
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Ah you have my sympathy. He comes into our location several times a day. If they don't hear what they want from us they tell us that they are going to call you and tell on us to you. And when you don't give them the answer that they want to hear but you won't give it to him.
As a matter of fact he was just in here a short while ago threatening to cancel because he has had nothing but problems since he has had our service for 3 weeks. 😁
As a matter of fact he was just in here a short while ago threatening to cancel because he has had nothing but problems since he has had our service for 3 weeks. 😁
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Let me fix that.... When you don't give them what they want, they whine and complain to us and tell us how mean you are and don't know what you are doing. 🤭
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River City,
Man I'm sorry that some of our own misrepresent the program and cause you to have such a rotten experience. As a RadioShack manager I hate to hear about such things. This does not go on in my store My assistant and I make sure of it.
On the other side of things there are so many customers who are genuinely nice people who are very pleasant and even fun to work with. Unfortunately, we remember the ones who really challenge our patience.
Remember the good customers and maintain a positive attitude for them. They deserve it. The jerks who want to throw their weight around are really a minority of the customer base. But pain is so much more memorable than pleasure or even normalcy. Don't let a few trogolodites spoil your day. Do...
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Man I'm sorry that some of our own misrepresent the program and cause you to have such a rotten experience. As a RadioShack manager I hate to hear about such things. This does not go on in my store My assistant and I make sure of it.
On the other side of things there are so many customers who are genuinely nice people who are very pleasant and even fun to work with. Unfortunately, we remember the ones who really challenge our patience.
Remember the good customers and maintain a positive attitude for them. They deserve it. The jerks who want to throw their weight around are really a minority of the customer base. But pain is so much more memorable than pleasure or even normalcy. Don't let a few trogolodites spoil your day. Do...
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Please believe me when I say I am not trying to be rude here but.... There is a vast difference working in the Sprint Retail store and working for a third party. We get hit with every billing issue and service issues for nearly 100 miles. We get our customers plus yours for billing issues and repair.
I have worked for an agent in the past and it is easy to tell them I am sorry but we can't service your phone here. You will have to take it to the main location.
I wish all Third party locations had a management team as concerned as you are about the customers after the chargeback period. We see several issues in our store from various locations.
Peoples deposits are not placed on their account and get hotlined. Their social securit...
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I have worked for an agent in the past and it is easy to tell them I am sorry but we can't service your phone here. You will have to take it to the main location.
I wish all Third party locations had a management team as concerned as you are about the customers after the chargeback period. We see several issues in our store from various locations.
Peoples deposits are not placed on their account and get hotlined. Their social securit...
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Their social security number is not entered in properly and the customer ends up being shut off for fraud.
🤣
Funny stuff, especially considering you don't even have to have the SS#.
Even more funny since the Fraud Department at Sprint will directly contradict that.
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What does not having the SS# on file have to do with anything regarding the customer's issue?
Certainly you do understand that not everyone submits to such a breach of privacy.
Certainly you do understand that not everyone submits to such a breach of privacy.
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I can't believe I forgot:
DO NOT HAND ME YOUR PHONE THAT YOU DROPPED IN THE TOILET!!!!!!!!! GRRRR! This is gross and disgusting!
DO NOT HAND ME YOUR PHONE THAT YOU DROPPED IN THE TOILET!!!!!!!!! GRRRR! This is gross and disgusting!
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qwerty77 said:...
Dear Sprint Customer,
I would like to share a few points that will make your experience in our store so much more pleasant .
1. Please do not scream at me when you come into the store.
A. This will get you nowhere.
B. It will not make the situation any better.
C. You have just made yourself look like a fool and nobody wants to help you.
D. The other customers are laughing at you and making fun of you and so are we.
E. I would not take that kind of treatment from my spouse so what makes you think I am going to take it from you?
F. Telling me you are going to report me to Sprint doesn't not scare me. Neither does telling me you will have my job. If you want it, I will gladly give it to you
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Oh! But I like the whole screaming-at-the-rep-making-myself-look-like- the-rich-snotty-asswipe-that-I-am bit. It is fun!!!!
Why do you want to act like that?
Why do you want to act like that?
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hello? knock knock, anybody home? Hmm guess not. Man! I hate it when people don't laugh at my jokes. And I tried to make qwerty77 smile too and everything. Oh well, where the heck did I put that remote?
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Sorry there was nothing that indicated it was a joke. Unfortunately, so many do seem to be intentional irritaters just wanting to see how far they can push. It has been a long day of dealing with screamers. They're upset today because the tech was out sick. It will be interesting to see how they act when they take away the last one we have.
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Oh and BTW: the screamers come from all walks of life and all equally look like idiots. If this were a restaraunt, we would spit in your food....
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Oh well then you have a perfect reason for not laughing at my joke. After dealing with snotty ratty vile disgusting ronchy rude evil moronic customers for an entire you must need a keg of booze or something.
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Actually, I do not drink because I would be on a steady drunk! lol! It actually keeps me on my knee's before the Lord.
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I have to reply to this message. I have both Verizon and Sprint service. I have had service from both providers for about 8 months. I am in the process of switching over to Sprint. Sprint service is on par w/ Verizon. Love Sprint service. The customer service reps are absolutely inept. I can't tell you how many times they have messed up my account. I fear having them add anyting to my account bc they always end up taking an existing feature off my account or screwing up my account in some way. My wife just called in two days with a question about her bill. She didn't request any changes to her account. The csr end up removing the ready link service from her account. She had to call back and stay on the phone for nearly an hour bef...
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I do apologize for the situation. I know it is frustrating. It is also frustrating for the person who has to clean it up. Yes, there are inept and poorly trained reps out there in the stores, in the call centers and in the agent locations.
Typically, the person who ends up cleaning it up is someone who is good at their job and had nothing to do with the problem. What ends up happening is that person becomes referred for their skills in fixing everything. So they end up spending so much of their time with issues that they don't make any money from sales. However, they do it because they truly care about the customer and what is going on with them.
I do hope you are able to get your issues resolved.
Typically, the person who ends up cleaning it up is someone who is good at their job and had nothing to do with the problem. What ends up happening is that person becomes referred for their skills in fixing everything. So they end up spending so much of their time with issues that they don't make any money from sales. However, they do it because they truly care about the customer and what is going on with them.
I do hope you are able to get your issues resolved.
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I am a sale rep but from suncom and quite frankly i know what u talking about. I get alot of hassle of little problems with can be fixed alone. I am a sprint customer also and to say when i pay the bills i see the line going outside of the store of sooo many problems. Until now i have no complaint about it i like sprint very much and i wouldnt change it for any other carrier. And to say that i live in Puerto Rico and its the same thing as going to the states to deal with the problem. I feel ya
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AMEN TO THAT POST!! seriously!! i live in L.A and people are really rude out here, especially if you are working in retail. I hate people that come in with there wad of 100 dollar bills. I DONT CARE how much money you have! seriously.
Another thing, if your going to lie about how "i just pulled my phone out of my pocket and it just broke" or "i just flipped my phone open and the hinges broke in half" you are an idiot, because most of us are highly intelligent, not morons! 🙂
Another thing, if your going to lie about how "i just pulled my phone out of my pocket and it just broke" or "i just flipped my phone open and the hinges broke in half" you are an idiot, because most of us are highly intelligent, not morons! 🙂
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