What is your company?

T-mobile

Moving to industry standard, or competitors rates isn't cheating customers. It's not like customers "have" to text to get proper service out of their phone, it's not a hidden fee, it's published. I hate to defend Sprint, since I sell USCC, but everybody (well maybe not tmo, but who cares around here, tmo's phones won't work here) seems to be moving in the same direction.

Ok listen, ask any sprint dealer how a customer gets a discount on a new phone when they renew their contract. They HAVE to purchase a data plan or no discount. Now they are raising the rates on text messages and customers that signed a contract saying that their messages will be only .10 cents throughout their term are now being screwed. The good news is because Sprint is breaking their side of the contract by doing this, their customers can cancel without an early termination fee. Thats good for me and you and every other company.

FYI you don't have to purchase a data package to upgrade anymore!! That is old news.

Really? I hope that's true because it was kind of screwed up. There are still reps out there that automatically add it just for the spiff. I think thats crappy.

Yes. Really!! As far as the reps automatically adding things, reps can add whatever they want. And that goes for all reps with all companies. You can't blame Sprint for that. That is the rep not the company.

Ah thats true but for so long the reps were forced to add that...it becomes second nature and Sprint still encourages reps to add it.

Every rep with every company is ENCOURAGED to increase revenue. DUH!! All reps are paid commission based on that with whatever company you work for.

I'm encouraged too.....thats why I sell customers things they want and need. Duh! I didn't force them to try anything out. I guess I'm just taught to sell things a little bit better then others.

For you information we are no longer required to sell data with upgrades or new acts, but what i guess you didnt know is that when we did require it, it was free for the first month so the customer could literally get out of it as soon as they walked out of the store. Even now that is not required i personally do give it to most of my customers! Reason for that is its free for the first month, So i tell them check it out free for the first month go download all your ringtones, send pics like crazy enjoy it then if you dont want it remove it, if you liked it keep it. PLUS with our new POWER VISION PLAN ULTIMATE PACK customers who have it get 4 (yes i said 4) FREE!!!! Songs from our music store to download everymonth they have it. SO lets see ...
(continues)

I wish they had that 4 free song deal when i was still a rep (i'm a tech now). I told every cust about how vision was required. When they said no and didn't want to upgrade or cancel because of it, i took care of them. I would add it, then go right back in and cancel it. Plus they got a receipt showing the adding and canceling of the service. Those that said that they would like to try it but were afraid that they would forget i would put reminders on their phones to call and cancel the vision before the fist month was up. Worked great for me and i had ZERO complaints.

You do know that most carriers do that (but not sprint now.. not that you care about facts)?

"Cingular Razr phone, now 69.99 with data package purchase, and mail in rebate debit card."

You people act like cell phones and service plans are the end of the freaking world.
Go with what you like, STFU about all the other stuff youll never change even with your complaining and "woe is the consumer" posts.

Yes, Sprint makes you get a data plan. A Free Data plan that you can cancel. Gosh, I hate getting things for free.

the Sprint contract states that if any service is offered for a month free, that the servcice will continue with an MRC unless the customer calls and explicitly state that they wish to cancel that service prior to the start of thier next billing cycle.
and the Cap'n is right. free stuff sucks.....
-RCR

Yeah we have something like that called caller tunes. It is free for a month but we would never put it on there and tell them they have to remember to call in a month to remove something they never wanted in the first place. It's bad business. I used to work for sprint, I'm not bias because I work for T-mobile. I quit sprint because I'm an honest person and I don't enjoy screwing my customers.

Yeah but what if they dont want it? They should have a choice. Sprint banks on customers forgetting they have it. I have had people who came to me because they never could understand whytheir bill was so high and they were glad their contract was over. Lo and behold that 80 year old customer had a data plan they never knew they had....it's sad....taking advantage is sad.

Maybe just maybe thier hoping for not that you forget but that you like it and want to keep it since you tried it. I love how everyone thinks the worst. They almost forced me to get voice command. You know what I didn't cancel didn't forget I had it I kind of like it. And further more My bill is the same every month. When it is not then guess what I do. Look at the bill. Holy Sh!t that isn't that hard. Even 80yr olds can do that and if they can't they can't use a phone either.

double true.

My point is that it is wrong period. I'm not trying to be an A-hole but shouldn't I have the choice whether I want to try it for a month free or not? Why do you get to choose that for me? If I incur charges because I didn't take you internet plan then so be it....I pay for it and I add a package. It's really simple and in no way forceful.

I agree with you, plus calling sprint cs to get it off can drain you of your days energy, their cs still blows hella bad so its nothing but aggravating.

Ah thank you! I so agree!

On this particular point, I have to agree with Hazel. I worked for Sprint some time ago and one of the main reasons I left there was because of the way they do business. Reps are not only encouraged to add these features to increase ARPU, they're pretty much forced to. Otherwise their jobs are in danger. I think Sprint has a great product, but they really have no idea how to deal with customers (unless you spend well over $100/month, then you can expect pretty decent help).

Same with me. I was making pretty good checks with SprintPCS (in CC) but I took a huge paycut to go to T-Mobile, and I have not regretted it one day. I feel "cleaner" here. 😉 It is also overall a much better atmosphere. Heck, I even won a big screen TV for my OT, as well as gift cards, a mini TV, bags, and a DVD for my quality scores. They figure happy reps make happy customers. All I ever got from Sprint was a paycheck and a 15 min phone card.

Where are you getting this information?

Cramming a customer is almost a guaranteed write up and/or termination. Sprint will not handle that. You're required to make offers, sales are not such a huge deal. It's encouraged...but not job threatening. Reading your garbage is just ... angering me. You're completely and utterly clueless.

🙂 I used to work for Sprint a year ago.

It's only required if you want to take advatange of a mail-in rebate. If you don't want the extra $50, then you don't have to have the data.

so you worked for dealers then went direct with t-mobile correct me if im wrong

Correct and Im very happy with my decision

thats probably why you didnt like verizon, nextel, sprint or cingular cause you never worked with the direct store. There very different compared to a in direct store. When a customer walks in asking for service and is walking out cause they want to check the competition i tell them not to go to the In-direct dealers regardless of company. Cause in my line of work you always hear horror stories from customers complaining about those stores regardless of wireless carrier.

Verizon, Sprint, Cingular, and Nextel? Sounds like you can't hold a job, your like some sort of cell phone whore! Hey if T-Mobile doesn't works, and clearly it won't, I hear Boost Mobile is hiring! Where u at! Get used to saying that! Hey seriously though, for Boost Mobile's benefit, I hope the whole T-Mobile gig works out for you.

Hahaha....read boy, indirect. I worked for them all at one time. That was a cute attempt at an insult though. 😉

Yeah great customer care, under rated great coverage and not being forced to have services you don't want is pretty bad!

i tell people to go wherveer they want because half the time they are pains in the @$$ anyways so some other underpaid rep can have them!!