My First Sprint Experience
I work in a small office of only eight people but work for a very large company. Recently the company decided to leave AT&T Wireless and move to Sprint. The number porting began on Monday August 2nd, 2004. On Tuesday, six out of eight people had non-working phones. For some reason my phone and a fellow employees' phone were still working just fine on AT&T Wireless. Wednesday morning our new Sprint phones arrived in the mail. Everyone had a working phone with the exception of me and the other employee. By the end of the day, it was surmised that AT&T Wireless had decided NOT to port our two numbers for some reason. So the next day, Thursday, a request for another port goes through and is complete at 6:00PM Thursday night. So the port...
(continues)
(continues)
...
tscallions said:
Maybe I am just blind as to how activation works, but I don't understand how it should even take longer than an hour to activate a new phone. If I was a Joe Schmo off the street I would have already canceled my account.
In normal circumstances I would agreement with you on that you should walk out of the store phone working and all...but porting is a different situation all together...first and foremost the expectation should have been made that port should have been completed within 3-24 hours...that is supposed to be normal times...but such factors can delay even that time frame such as info not matching from you're OSP(Old Service Provider). Or also if the OSP is dragging their feet ...
(continues)
...
Beside you can just walk into a store right after work, say 6:00pm and expect your phone in 5 minutes, It just ain't gonna happen and getting mad at the store owner dosen't help.
What if they fax their applications to a master dealer? What is that master dealer has over 50 stores sending stuff in? Get the picture
What if they fax their applications to a master dealer? What is that master dealer has over 50 stores sending stuff in? Get the picture
...
I don't remember stating that I walked into a store and said anything to a store employee. And the port is complete. I am waiting on Sprint to acutally activate the account in their system.
...
there are steps you can take to get your phone working. the sales rep really is not useing all the tools at his desposal. you your self can call into customer service and they can transfer you to the port resolution department (they handel all proting issues) there they will tell you what the problem is and why the number has not ported yet and if you have the proper information they can get it resolved for you. when you call in you will need 1.)the company name and address as itr apears with at&t 2.) the at&t account number 3.)the bunesses tax id # port resolution will need all of those things to get the port pushed threw.
ps next time come to my store in the first place where we know ghow to handel such things
ps next time come to my store in the first place where we know ghow to handel such things
...
Well, I didn't buy the phones. Nor were they purchased from a store. The business rep had them mailed to us from Sprint. The port is complete. Sprint has had ownership of our numbers since 6:00PM yesterday. I called the porting department and to check the status. (Yes they asked me all of that but since corprate pays the bills I don't have any info on the account. The phone was just sitting on my desk when I came into work Wed morning). The lady finally told me that it has been esculated for a "manual push" to get our phones activated but the time frame is 3-5 business days. What! I told the lady it seems like it would faster to put me back into the automated queue. Why lord why! I asked our business rep about the 3-5 thing and sh...
(continues)
(continues)
...
I have a problem with the fact that if the number is in Sprint's database, any rep with a clue should be able to send the push from their location.
I work for Cingular Wireless, and can testify to the fact that Sprint is one of the worst to port FROM. I can just imagine what it must be like porting in. ATTWS ports numbers easily. Since we are in the process of buying out ATTWS, I do a lot of ports from their customers, and most complete in 4 hours or so.
Since the number is Sprint's now, and they allowed the port, your number must be considered local under WLNP guidelines, so that is not the holdup.
Sounds like someone is dropping the ball, and I would touch base with whoever manages telecom for your company and advise them of the ...
(continues)
I work for Cingular Wireless, and can testify to the fact that Sprint is one of the worst to port FROM. I can just imagine what it must be like porting in. ATTWS ports numbers easily. Since we are in the process of buying out ATTWS, I do a lot of ports from their customers, and most complete in 4 hours or so.
Since the number is Sprint's now, and they allowed the port, your number must be considered local under WLNP guidelines, so that is not the holdup.
Sounds like someone is dropping the ball, and I would touch base with whoever manages telecom for your company and advise them of the ...
(continues)
...
If AT&T Wireless is so good at porting numbers, why are the #1 carrier in FCC Complaints for porting issues? 😲
...
cause the customers from every other company are too lazy to call the FCC if there is a problem...hehehe j/k
...
johall15 said:
If AT&T Wireless is so good at porting numbers, why are the #1 carrier in FCC Complaints for porting issues? 😲
No one is perfect apparently, every carrier has had complaints posted against them but Sprint is notorious for having more than their fair share. A colelague of mine ported out from Sprint PCS to T-Mobile and guess what? His porting process for his personal (not business) accounts took over 3 weeks to complete because finally one Sprint PCS rep woke the hell up to realize wtf was wrong in the first place. And man was he annoyed after hearing that the resolution was really something trivial but leave it to good ol' Sprint PCS to drop their balls on their customers. 😈
...
johall15 said:
If AT&T Wireless is so good at porting numbers, why are the #1 carrier in FCC Complaints for porting issues? 😲
A while back it took almost a week to port a # from att to T-mobile or Nextel. Thats why the FCC cited them, when number portabillity just came out and their systems weren't ready for it, but now it's alot faster those problems have been fixed.
...
Actually, AT&T has one of the worst porting records for our Cingular region (NYC, NJ, Philly). They require more validation than anyone else, and also have longer hold times for their porting dept.
...
PP...
god you are so obnoxiously condescending... and you are stupid about this porting thing. i feel really bad for this guy, i do... but it really is attws (the one you are buying out you know blah blah toot toot...) that is dragging their feet. 3-5 is standard protocol to tell clientelle for waiting period for this PRECISE reason. if attws is draggig their heals on one number or two numbers, that is just what is happening. the other phones going through correctly is good, that is what was supposed to have happened. but those ports are isolated from this guy's specific telephone number port. it is agaist the law for them to hold onto his number like that; and to clarify further, the PHONE was activated, okay.. the PORT was what was holdin...
(continues)
god you are so obnoxiously condescending... and you are stupid about this porting thing. i feel really bad for this guy, i do... but it really is attws (the one you are buying out you know blah blah toot toot...) that is dragging their feet. 3-5 is standard protocol to tell clientelle for waiting period for this PRECISE reason. if attws is draggig their heals on one number or two numbers, that is just what is happening. the other phones going through correctly is good, that is what was supposed to have happened. but those ports are isolated from this guy's specific telephone number port. it is agaist the law for them to hold onto his number like that; and to clarify further, the PHONE was activated, okay.. the PORT was what was holdin...
(continues)
...
actually......
In the first few months of WLNP, AT&T was having trouble with porting numbers because I remeber porting from AT&T took something close to a week, however recenlty AT&T has fixed this aspect, they are much faster now so it would depend on WHEN he did the activate the phones........
In the first few months of WLNP, AT&T was having trouble with porting numbers because I remeber porting from AT&T took something close to a week, however recenlty AT&T has fixed this aspect, they are much faster now so it would depend on WHEN he did the activate the phones........
...
You mentioned that the ATTWS phones still worked. If ATTWS had approved the port and released the numbers then the ATTWS phones would receive but not place calls during the porting process. The port should be complete within 24 hours. Personally after dozens of ports from ATTWS to Sprint I have not had a problem. I have had a few problems porting into Verizon.
There are things in ports that make everything look correct in the billing system and in the switch but a parameter is missing somewhere.
One common mistake is when the phone is programmed it must have the ported number programmed as the MDN and another assigned number programmed as the IMSI. Have the person who sold you the phones check the programming to make sure that each line ...
(continues)
There are things in ports that make everything look correct in the billing system and in the switch but a parameter is missing somewhere.
One common mistake is when the phone is programmed it must have the ported number programmed as the MDN and another assigned number programmed as the IMSI. Have the person who sold you the phones check the programming to make sure that each line ...
(continues)
...
I think someone has some misinformation. There are a few things that don't make sense here. If the port is in fact complete and it wasn't an OSP/NSP problem, then the problem has absolutely nothing to do with the business, but is in fact related to your personal phone number. HOWEVER, the fact both phones are experiencing the same problem after both not porting until later than everyone else would lead me to believe that it is related to the port. If it's an activation error (provisioning, lack of rate plan, etc etc etc), I can see where a ticket would be put in. A ticket takes anywhere from 3 hour to 7 days, and there is a way to escalate, though it won't gaurantee immediate solution. These things happen with EVERY carrier.
...
Oh please! The number has been ported, and has nothing to do with the personal phone number. WHat the hell does the number have to do with it? No local, it would be caught in the LNP request. That's the only issue it COULD be, and is not. SO lets call a spade a spade. SOMEBODY ****ED UP!
Sprint HAS the number. Sprint can't ACTIVATE the number. One of two things: Somebody screwed up, or the phones are faulty. Simple as that. Make sure the ESN's of record are the same as the ones on the phone for starters. It is pretty common for one number to be off and the push not go through.
But bottom line is, somebody dropped the ball.
Sprint HAS the number. Sprint can't ACTIVATE the number. One of two things: Somebody screwed up, or the phones are faulty. Simple as that. Make sure the ESN's of record are the same as the ones on the phone for starters. It is pretty common for one number to be off and the push not go through.
But bottom line is, somebody dropped the ball.
...
sounds to me like phonepimp does not have much experiance portin numbers not supriseingly. and of course he does not know how the sprint system works either.
i know at cingular stores at least in my aria the activations are still done useing paper work and they call in the activation to get it activated. and with them it is very common to get the esn switched around. and i am sure it must happen all the time with cingular.
sprint on the other had when a sprint rep does an activation they have direct acces to the system (ie they do not have to fill out paper work and call in) they simply scan in the esn then get it set up. it is imposable for the incorrect esn to be placed intot he system that way. it never happends! never! there is a r...
(continues)
i know at cingular stores at least in my aria the activations are still done useing paper work and they call in the activation to get it activated. and with them it is very common to get the esn switched around. and i am sure it must happen all the time with cingular.
sprint on the other had when a sprint rep does an activation they have direct acces to the system (ie they do not have to fill out paper work and call in) they simply scan in the esn then get it set up. it is imposable for the incorrect esn to be placed intot he system that way. it never happends! never! there is a r...
(continues)
...
Moron... errrr steve...
I work COR...we have direct access, and use the comp for the whole process. I know what an MSL is, idiot, I worked for you clowns.
Did you even bother to READ the post? The port completed. The problem is SPRINT has not activated the lines. Why anyone thinks this has to do with the port-in is beyond me. The number is now Sprint's, and Sprint can't get it active. So its either a problem with the ACTIVATION (Sprint) or the EQUIPMENT (again Sprint). Talk your way out of that one, Mr. Knowshit.
And as for experience with port-ins, I have processed over 400...and personal experience is this, in order of ease of completion:
1. VZW
2. ATTWS
3. T-Mobile
4. Sprint (if the person has numberguard on their Nextel, n...
(continues)
I work COR...we have direct access, and use the comp for the whole process. I know what an MSL is, idiot, I worked for you clowns.
Did you even bother to READ the post? The port completed. The problem is SPRINT has not activated the lines. Why anyone thinks this has to do with the port-in is beyond me. The number is now Sprint's, and Sprint can't get it active. So its either a problem with the ACTIVATION (Sprint) or the EQUIPMENT (again Sprint). Talk your way out of that one, Mr. Knowshit.
And as for experience with port-ins, I have processed over 400...and personal experience is this, in order of ease of completion:
1. VZW
2. ATTWS
3. T-Mobile
4. Sprint (if the person has numberguard on their Nextel, n...
(continues)
...
Well, after many phone calls and emails both of our phones finally became active Friday afternoon at 4:30PM. I know nothing about porting numbers but I do know I need a cell phone because I am on call 24/7. If something breaks, people have got to be able to contact me. Now most of our equipment never breaks and we rarely hear from our clients. But I can imagine their reaction if they tried to call and heard "this Sprint PCS number is temporarily unavailable." I understand mistakes can happen, etc. But I am not able to tell a client that I am going to fix their equipment but I don't know when and I don't know if it's going to work. That's all I wanted to hear was a TIME FRAME. "It will be up by 6:00PM or "it takes up to 24hrs." Anythi...
(continues)
(continues)
...
tscallions said:...
I work in a small office of only eight people but work for a very large company. Recently the company decided to leave AT&T Wireless and move to Sprint. The number porting began on Monday August 2nd, 2004. On Tuesday, six out of eight people had non-working phones. For some reason my phone and a fellow employees' phone were still working just fine on AT&T Wireless. Wednesday morning our new Sprint phones arrived in the mail. Everyone had a working phone with the exception of me and the other employee. By the end of the day, it was surmised that AT&T Wireless had decided NOT to port our two numbers for some reason. So the next day, Thursday, a request for another port goes through and is complete a
(continues)
...
well settle down, because worst come to worst, his company was not even CONSIDERING cingular for their business needs. lol next in line for them would probably be verizon (if they wanted to stay cdma) or nextel, because they seem to have really good business/corporate pay plans. anyway, rest assured it would be cingular LAST
...
why don't you just walk into a sprint store and have a rep activate your phone? it's pretty easy.
...
Why don't you read the entire post? This was a business account, and was supposed to be active ALREADY.
...
No explanation. We are just both happy they are working now. The biz rep apologized for the delay. Other than that, I am just dreading the day one of accidentally breaks our phone, etc. I sure don't want to go through that again. Oh, and much props for actually reading and understanding my posts. Every forum seems to have people that barely read your post and they end up responding with something way off in left field. People just don't seem to read much anymore. That or they don't comprehend what it being said.
...
Is there a way to keep track of incoming calls? On the invoice they just say "incoming". My friend is being harassed & needs legal prof. Any sugestions would be of great help. Thanks
...
poohgirl said:
Is there a way to keep track of incoming calls? On the invoice they just say "incoming". My friend is being harassed & needs legal prof. Any sugestions would be of great help. Thanks
start a new thread.
...
