Charging for Text Messages
I noticed a few months ago that Sprint has started charging for incoming text messages (if you don't have Vision). Is it legal for them to charge for a service that is not optional.
There seems to be no way to disable incoming text messages. I have tried through several different channels with no luck. Does anyone else out there have this problem, or am I the only one not on Vision?
There seems to be no way to disable incoming text messages. I have tried through several different channels with no luck. Does anyone else out there have this problem, or am I the only one not on Vision?
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Not sure about Sprint, but I know with most carriers you will get incoming text messages even if you have the service turned off. Most do have a policy for refunding at least some part of those charges, but this varies from carrier to carrier. I would call their customer care department, explain you have no text messaging for the reason you want no spam,and that you pay to have the convenience of service, not the inconvenience of spam. Have them note the account that spam is a problem and that you DO NOT TEXT, and have no provision to do so. This will at least get your concerns on the rocord, and will possibly help in the future, especially if it is escalated.
Good luck!
Good luck!
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Yes, most companies reserve the right to change services on you- in fact if you read the fine print of your contract it will probably say it in there somewhere. I don't really agree with it but they can still get away with it. Another funny thing in cell phone contracts that consumers sign, is that you agree to not sue the carrier by signing the contract.
As for the text messaging- they can probably only block the text messages all together- which would block incoming and outgoing.
As for the text messaging- they can probably only block the text messages all together- which would block incoming and outgoing.
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Agreed that services can change. I know our policy at Cingular is that we notify them a minimum of 30 days before in writing, and they have the option of leaving with no ETF should they choose to do so, so long as it is a change that negatively affects the services they receive. For example, if we were to remove rollover from the plan they were on, and didn't grandfather existing customers from losing it. They would then lose rollover. They could find this to be a negative impact to their service, and leave under that policy without an ETF.
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