A question I need answered
I have been a sprint customer for 7 months now and have two phones with them. I ported over from verizon and have been very pleased. The Sprint phones work so much better especiall in buildings. The question I have is Why in all of the media publications Sprint gets a bad reputation. In JD Power they always rank below verizon and t-mobile. I can understand Verizon being on top because of the name mainly but T-mobile, thier network coverage is very small.
Also comsumer reports every year ranks Sprint very low.
How do they come up with their findings and does anyone believe them and does anyone seeing sprint improving in either of these publications.
Either way I think Sprint is very good and will continue to get better.
Th...
(continues)
Also comsumer reports every year ranks Sprint very low.
How do they come up with their findings and does anyone believe them and does anyone seeing sprint improving in either of these publications.
Either way I think Sprint is very good and will continue to get better.
Th...
(continues)
...
The consumer reports you're probably referring to rank customer service. I ported my number from t-mobile a little less than a month ago and I've also sold a little sprint for a few years...Sprints customer service IS terrible and t-mobiles is way better.
Already in my short time with sprint...I made one particular call to CS and was transferred 4 times, put on hold for 53 minutes, and they still werent able to give me a straight answer. I think the so called "bluetooth tech expert" just made up an answer and BS'ed me
Already in my short time with sprint...I made one particular call to CS and was transferred 4 times, put on hold for 53 minutes, and they still werent able to give me a straight answer. I think the so called "bluetooth tech expert" just made up an answer and BS'ed me
...
Sprint customer service is still in the slums, but they have been improving for quite some time! Past 3-4 months i have seen a significant improvement in CS with sprint, and it will continue to rocket!
...
I sell Sprint T-Mobile and Cingular in Austin TX and here and all the way to the coast Sprint has the stronger signal. Of the three carriers I sell I rarely get complaints with Sprint as long as you don't call customer service. I called this week to ask about a customers account and got transferred 4 times then hung up on. I do use their service myself and it rocks. BTW, they do have the JD Power highest rated phones with Sanyo.
...
Yea SPRINT CUSTOMER SERVICE SUCKS... I too got transferred 4 times and still didnt solve my issue. . . need less to say i had to drive all the way down to the sprint store and have their in store reps help me... I just wish i could understand the people who take my calls most of them have terrible accents and i thought they were supposed to be understandable. when you press 1 for english thats what i expect to hear
...
Ok, so we are talking CS here. I have a question that CS cannot seem to answer so maybe one of you guys can. I had Lockline insurance and made my second claim in Aug of 05. I got a letter saying lockline was denying my insurance application. That's fine, I totally understand since I made 2 claims in 2 years. BUT I've been getting charged the 6.00 a month since then. And I just caught it since I randomly got put on paperless billing. So I called CS and lockline to try to get it taken off (for the past 8 months I paid for the insurance i didn't have) and the only thing they will do is credit 12.00. Is there a way to get that credited back?
...
Sprint has had AWFUL Customer Care Reps in the past, and people HATE that. They are improving alot here lately though!
...
I used Sprint for several years, because they make it almost impossible to end your contract. Be careful. Sprint will lock you into a new 2 year contract everytime you call and are actually "assisted." Some things they will force you to agree to a new contract for include updating your phone number if you move and want a local number, changing your plan because you need more or fewer minutes, adding another line to your plan, or anything else they can. In addition, expect to call them at least every other month regarding a problem with your bill. Pay close attention, random charges have a way of just appearing.
...
Phone help, Sprint does not extend your contract to change your number and yes you do have to sign a contract when you add a line. If you think the other companies are not in it for the money your sadly mistaken. As far as random charges appearing those are probably late fees you have accrued and never caught up on. More times than not it is the customer not paying attention to what is being told to them. Dont get me wrong Sprints customer service has a little work to do but they are headed in the right direction. I am going to go out on a limb and have to think that you are one of those customers who go through 3rd parties or buy a 300 dollar piece of equipment over the internet without even checing out the product first hand.
...
Sprints customer service sucks terribly. This entire forum knows it. The best thing going for them is that they have decent phones.
Cingulars customer service is pretty good though. At leats when they mess up they attempt to help out. I got a $25 service credit for them screwing up all sprint does is apologize for an inconvienience. charges do happen on so called free for first month promotions. . .
Cingulars customer service is pretty good though. At leats when they mess up they attempt to help out. I got a $25 service credit for them screwing up all sprint does is apologize for an inconvienience. charges do happen on so called free for first month promotions. . .
...
Plaiboi86 said:
Sprints customer service sucks terribly. This entire forum knows it. The best thing going for them is that they have decent phones.
Cingulars customer service is pretty good though. At leats when they mess up they attempt to help out. I got a $25 service credit for them screwing up all sprint does is apologize for an inconvienience. charges do happen on so called free for first month promotions. . .
Would you rather we not show empathy and say, "Oh, cry me a river please, I noticed your $125 ASL and you have no $ to us. Good day sir."?
The charges for the "free first month promotions" only apply if you don't go through an entire bill cycle with it and if you had it prior "for free."
...
(continues)
...
Well on my invoice it should list it as so. I got the matter taken care of when i went to my 4th csr after being transferred many times. i guess you gotta go through all the levels to get to some who is actually intelligent.
do you really?
BlindMansTicket said:
I know how to give you unlimited text, pic/video mail, and vision for $15 and this isn't a retention deal. Do other people? Not very many.
do you really?
...
I have found the network and roaming agreements that sprint has to be the best of any carrier around. I haven't tried verizon but they don't offer service at home or at school so that is a no go. Sprint does have very bad customer service. I had a rep recently remove vision in error and ended up with a large bill for vision usage and text messages. I had to talk to 4 reps and get transferred to retentions before it was taken care of. The thing that got me was not a single person ever said sorry about what happened.
...
quit trying to change the subject. At least apple has great customer service when a problem does occur. I can't say the same for sprint seeing as most people can't even figure the billing system out. Would be nice on the first call to get a rep that knows p2k so they can fix my plan.
...
You want to talk about bad cs? Try nextel. Yes I love nextel to death but I would have to call there and they wouldn't get anything done for me. In a nextel corporate store you barely have access to accounts. My store shut down in feb and now I am in a sprint store. They have WAY more access to fix things here and I barely ever have to call cs except when I have to deal with iden. I had a customer come in with $180 in candadian roaming charges (he didn't know he was being charged cause he connected to them by accident) and they credited them all back to him and gave him a $25 credit on his biill towards a new phone for his son. If that isn't awesome I don't know what is.
...
macuser09 said:😉
Would be nice on the first call to get a rep that knows p2k so they can fix my plan.
...
by the way, reps haven't used p2k for about...... a year and a half. and the bill isn't that hard to understand. what your plan is, minutes used, features used, tax, SHABLAM! and yes, it's really that easy. my 15 year old sister can understand it. and so can my 3 year old. i think a 25 year old retard can understand the billing.
at any rate, every wireless providers' billing is pretty similar, and everyones' is as equally easy to understand.
at any rate, every wireless providers' billing is pretty similar, and everyones' is as equally easy to understand.
...
if that is your biggest worry about sprint, ask for the ivr recording (that you have to do if you renew over the phone) or ask for the copy of the captured signature from a retail store. yes, these are actually kept on file and are retrieveable. if the rep can't get you the recording or the captured signature, you can escalate to management and get out of your agreement because they have no actual binding contract from you.
and the renewing everytime you come in thing....
just like everyone else, after you've had the plan for so long, if you change (eg you want to get that plan that is advertised on tv) you are going to have to sign an agreement just like brand new cusotmers.
loyal/current customers want all of the same deals that b...
(continues)
and the renewing everytime you come in thing....
just like everyone else, after you've had the plan for so long, if you change (eg you want to get that plan that is advertised on tv) you are going to have to sign an agreement just like brand new cusotmers.
loyal/current customers want all of the same deals that b...
(continues)
...
i am glad that you think sprint is good. i think that the only reason why sprint ranks low by jd powers is because of "overall customer satisfaction" tmobile has a much smaller consumer base that sprint so their percentage of cusotmers satisfied will be higher than ours. cingular actually ranks the lowest on cusotmer satisfaction because their customer service is horrible... worse than that of sprint's. sprint is slowly but surely moving up in the world of overall customer satisfaction. they do a lot more than other providers, which can be a double edged sword. a lot of our customers are spoiled because they know that they can walk into a store, say their phone shot craps and if it's a warranty thing, get it replaced in store. sprint recentl...
(continues)
(continues)
...
