my disappointment
Not sure what the value of this might be, but I will go ahead and vent my frustration anyway.
Last Aug, I received a call from a nice "customer care" rep offering lower rates for my primary and secondary line. Sounded attractive and I expressed interest, but when I was told that I would have to go back on a contract, I decided I only wanted to go through with it on my primary line. I had no real use for the second line and was going to cancel it soon. The rep told me that he had already entered an agreement on both, but I would be able to confirm each line independently in an automated procedure at the end of the call. I confirmed the primary line and DID NOT confirm the other one. Well, when I went back to cancel the second line, I ...
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Last Aug, I received a call from a nice "customer care" rep offering lower rates for my primary and secondary line. Sounded attractive and I expressed interest, but when I was told that I would have to go back on a contract, I decided I only wanted to go through with it on my primary line. I had no real use for the second line and was going to cancel it soon. The rep told me that he had already entered an agreement on both, but I would be able to confirm each line independently in an automated procedure at the end of the call. I confirmed the primary line and DID NOT confirm the other one. Well, when I went back to cancel the second line, I ...
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Sorry about the rotten experience.
You may have an out on this without legal action. Whenever there is account activity it is noted in the account. If they said they would suspend the line and noted it in the account then they have no leg to stand on.
If possible go into a Sprint store and speak with the manager. They can look at your account with you looking over their shoulder.
They can and will resolve the issue if the account was noted properly. If the rep failed to note the account then it is tougher. But if not and they are still employed they have some explaining to do because every inquiry into a customers account has the reps ID number on it.
You may have an out on this without legal action. Whenever there is account activity it is noted in the account. If they said they would suspend the line and noted it in the account then they have no leg to stand on.
If possible go into a Sprint store and speak with the manager. They can look at your account with you looking over their shoulder.
They can and will resolve the issue if the account was noted properly. If the rep failed to note the account then it is tougher. But if not and they are still employed they have some explaining to do because every inquiry into a customers account has the reps ID number on it.
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Well, that's the problem. The supervisors (spoke to 2 different ones on separate occasions) claim that there is NO notation on my account to have the line suspended, and there is no record that I even called. Apparently, that info is not stored automatically, and it's only recorded if a rep manually makes some notes on my account. I called on May 17 or 18, on my way to work one morning. They have records of me calling on around May 4th about some other matter and on May 26th to add PCS-PCS minutes to my account. Nothing in between, but I got my bill on around the 17th, so I called soon after that.
It's possible that my call was recorded, but I have to get access to those records through legal means - I'm perfectly willing to do that,...
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It's possible that my call was recorded, but I have to get access to those records through legal means - I'm perfectly willing to do that,...
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You can get a record of your calls to Sprint from whatever number you called them from when you start legal action. My suggestion is to get a good lawyer. He'll soepena(sp?) the phone records. If your phone records show a call to sprint on that day and sprint has no record they'll be hard pressed to explain that and you'll get a decision in your favor.
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Why don't you just take the woman to small claims court? Most Small claims courts allow up to $2,000 in damager. You will have a difficult time collecting even though you may win - you can't get blood from a stone.
You also should have reported the phone stolen and filled a police report. If my phone was taken by a psycho I would have called everyday until I knew it was turned off. I also would have reported it stolen to speed up the process. Legally, it's like giving the car keys to someone that gets in an accident with your car - it's still your car.
You also should have reported the phone stolen and filled a police report. If my phone was taken by a psycho I would have called everyday until I knew it was turned off. I also would have reported it stolen to speed up the process. Legally, it's like giving the car keys to someone that gets in an accident with your car - it's still your car.
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you said that you called on your way to work, so you must have used your cell phone. check your phone records for a call to customer care and check the length on it. i'm sure suspension of a line was a lengthy enough call and if you have a record of you calling in, they should have to explain what it was about. good luck.
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Sprint stopped listing calls to "customer care" on your billing statements. It's hard to believe, but it's true.
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good luck to ya, just a thought though, if you start a new line with a alternate svc. provider, I'm almost positive you can't port a number on to that line at a later time, it has to be done at the time of start-up. btw don't focus on just SPCS in your litigation, name the other user in the case as well.
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As i said earlier i work for enxtel and i live in canada in the call center now with nextel you can get a alternate line of service and you can have a alternate line of service with a port in phone number the only thing is you cant make direct connect calls and the rate plans ar far from being great with the ways americans use there wireless phones but you are able to have a port in phone number with a laternate line of service
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According to Verizon, I can start a plan and then, when my Sprint contract expires, port that number over to a new plan that will cancel out my current Verizon plan. No problem according to them.
I will list the other user as part of a civil case against her, but my case against Sprint PCS will be separate based on their employee's neglect, a completely different act than the wrongdoing the other user committed.
I will list the other user as part of a civil case against her, but my case against Sprint PCS will be separate based on their employee's neglect, a completely different act than the wrongdoing the other user committed.
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Actually, you can port over a number at any time. Ex) if you had a cingular phone that the contract would run out in two months, you went and opened an account w/Sprint (and assigned a Sprint number). When your contract runs out with Cingular, all you have to so is call or come into a store!
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Why stay with a company that is not willing to resolve a situation like this even it they eventually do after repeat calls or even legal action. A friend of mine called Verizon Wireless regarding a similar situation and received a $600 credit to his account and the entire call lasted under 5 minutes. This is "trusting the customer" and an example of a company one should feel good about spending your money with.
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The only problem with this theory is that if a company takes the "always trust the customer" route, the customer puts itself in jeopardy of being duped into giving credits for everything that a customer can make up a good story for. For instance, if i talk for 5 days straight on my cell phone when my normal usage isn't high, i could call customer service and say that i had reported the phone lost/stolen and the company would lose money because i had a clever scam. It's a bad situation for all people, but everyone has to cover their own assets.
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Just remember this... SOMEBODY pays for those credits... the customers pay for it in lower subsidies on equipment, less network development, higher plan costs, or something of that nature. So while it may make a customer happy, it hurts them and everyone else in the long run. I'm not saying VALID credits are a bad thing. But we all see those that are given just to "make them happy" or "shut them up".
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Sprint's customer care doesn't seem to have improved much at all from when I was a sprint customer. The hold times are absolutely ridiculous.
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