Wow - congratulations IheartSprint and bizkitsngravy for fully allowing yourselves to consumed by the corporate mindset.

I do not know what is more humorous to me. The apparent obliviousness to the stream of poor customer service and borderline fraudulent practices that spews from the bowels of most all wireless carriers, as evidenced by:


it's hard to understand the ethics, policies, and infostructure of how a company works, especially in such a lucritive and unique industry.


or the willingness to accept it, as evidenced by the very same comment.

Second place in humor to me is how you both apparently cannot apply basic similes and metaphors.

Well... now that I think about it, I find it most humorous that on...
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hi there. normally i post in the tmobile forum .. but.. i read this and felt i should comment.. Now im not an atheist and im not a christian.. I have a pretty good sense of morals.. However in regards to your comment regarding the evil and corrupt wireless industry empire.. unfortunately the basic laws of capitalism state that as long as there is a demand, they will continue to supply. Now.. phone manufacturers now this. How much do you REALLY think it costs to make a cell phone?? most likely a fraction of what they sell it for..and how much money do the service providers make from customers? billions. however it is the consumer that drives the industry and, as stated above if there is a demand then there will continue to be a supply. These...
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However in regards to your comment regarding the evil and corrupt wireless industry empire.. unfortunately the basic laws of capitalism state that as long as there is a demand, they will continue to supply.

The basic laws of captialism have no basis in morality as evidenced by the plight of captialistic societies.

The corruption that infests our laws and provides corporations safe havens from morality and doing what is right is not acceptable and should not be misconstrued with being acceptable simply because uninformed masses subscribe to it.

There would be no America now had they in the past.

Plight of capitalistic societies? Um? I don't think you know what you are talking about. The only thing threatening capitalistic societies is the far left-wing socialist and the far right-wing wackos. Anything extreme is bad. Being capitalistic in and of itself is not bad. Just like being socialistic is not in and of itself bad. Its the people that have influence in these societies that corrupt it. Every socialistic experiment has failed. Humans are imperfect and all societies will also be imperfect. America is the greatest country in the world. Its not good. But its the best.

bump

Just to make sure I understand this. So when a wireless provider has a promotion and gives a phone away for free that's because the device and I quote "most likely a fraction of what they sell it for". Wrong.

The wireless industry is different for the sole reason we can discount the devices because we know that in the 2 years you have signed up for we will make our money back and if you don't stay 2 years we will still get money from the cancellation fee. Selling phones is not where we make our money from, it's from the MRC (monthly reoccurring charge) aka your monthly plan.

Kinda like Direct TV or Dish. When you sign up they give you the receiver and satellite for no additional charge. Why, not because it doesn't cost them anything t...
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Hmmmm

metaphor n.
A figure of speech in which a word or phrase that ordinarily designates one thing is used to designate another, thus making an implicit comparison

muffin.....phone.....don't get it.

comparison n.
The quality of being similar or equivalent; likeness

muffin......phone......still don't get it


Sorry if I'm not as SMART as you but help me out. How can a muffin at a grocery store where clerks at a grocery store provide no service other than ringing out groceries be compared to an electronic device at a wireless store?

A customer at a grocery store doesn't pay monthly to shop there and use the store's service. Grocery store customers don't have to buy there own $500 buggy to use the service. Explain how th...
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Basically I must be uneducated. THANKS!!!!

As evidenced by your posts and apparent lack of capacity for logical thought I would agree.

As evidenced by your posts you are a negative individual who has nothing better to do then insult everyone on the forum.

Get a life or better yet. GET LAID!!!

We have established in earlier posts that captain plooky (especially w/ a name like that) is an idiot.. that uses big words so others think he's really smart. It's not fooling anyone plooky...you are still an idiot.

I can actually see the phone/muffin metaphor in the original post. However, allow me to use that same metaphor and apply it what the quoted section of the original post was actually talking about.

The moldy muffins in the metaphor would be comparable to a defective phone. One in which the basic functionality just plain doesn't work. That phone would be covered by the manufacturers warranty and would more likely than not be swapped right in the store. If the store doesn't have the exact model of phone you have in stock, they may (at their discretion) trade you up into a better model. That's pretty much the same thing that happened in the example of nocustomerservice's muffins.

What the quoted post was referring to, however, is something...
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It is so easy for you to start dishing out blame and not except any responsibility yourself.

"It is not my fault that cell companies cannot keep customers. I will not pay for the industries mistakes." -- You don't pay for your mistakes.

Why is it our mistake? Is it our fault you went over your minutes and racked up huge bill? I guess I could monitor all my customers usage and let them know when they are close.

Is it our fault you went fishing and dropped your phone in the lake and now it won't work? I guess I could just call my customers and make sure they put it in a safe place.

Is it our fault your kid went on the web on your phone and now you have a huge bill? I guess I could start being responsible for your kids.
...
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Unfortunately, it does matter what is being sold. Not from an ideological perspective, but from a practical one.

Any business exists to make money. Admittedly, you need happy customers to continue making money, but your ability to please customers is limited by how much it costs to please them versus the money you make off them. For a grocery store, replacing a bag of muffins is a minutely small price to pay to keep a customer happy, because you can easily subsidize the loss by all your other sales, in addition to the continued patronage of the customer that was helped. But if by chance this word got out to other customers and they brought back old milk and overripe fruit they bought 3 weeks ago and opened packages of stuff, and this h...
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That was probably one of the most well thought out intelligent post's I've read. I will agree completely with that conclusion. Thank you for your input, I couldn't have said it better. 🙂

I was trying to avoid the whole Europe and Asia have better coverage than the US. But, given the fan-boy attitude on these forums, it is hard to tell them that in the US we rate 2nd rate service from 3rd people.

Buy a phone directly from samsung and you will pay $399.99

http://www1.sprintpcs.com/explore/coverage/PhoneZipE ... »...
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These are asking prices and not the true to cost to either Samsung or Sprint. Thre is a good deal of market up there.

This lack of honesty again, continues to illustrate what is wrong with the industry. It is also why none of you desreve commisions for being cashiers. You don't do anything to earn more than minimum wage.

Ok...do you pay sticker price on your bag of muffins or do you try to bargain down the price with the cashier? We all know they don't cost $2 to make.

Do you go into a department store and start an arguement with the boy folding jeans because the price tag on the pair you want to buy is too expensive? We all know those poor little 3rd world country sweat shop children are making them for 5 cents an hour.

Items have a price tag on them for a reason regardless of weather or not they are cell phones, jeans, or muffins.

Afterall, they're all something you shop for, right?

but it gets tiring of carriers employees thinking the retail price is what the carrier is paying for the product. anything retail goes wholesale price of at least half that. and guess what price the carrier is paying. so that 500.00 dollar phone is costing the carrier 250.00 maybe.because if they buy a large enough quantity they can get an additional deduction off that price from 10% or more. not saying there is some additional costs they add to price so as to make up for wages nad other costs. but then they still make billions of dollars a year. so dont think they are hurting for making the deal look better when they say price is 500.00 retail but we will give it to you at a special 1 or 2 year price if you sign a contract. and dont get me...
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mitchell1 said:
but it gets tiring of carriers employees thinking the retail price is what the carrier is paying for the product. anything retail goes wholesale price of at least half that. and guess what price the carrier is paying. so that 500.00 dollar phone is costing the carrier 250.00 maybe.because if they buy a large enough quantity they can get an additional deduction off that price from 10% or more. not saying there is some additional costs they add to price so as to make up for wages nad other costs. but then they still make billions of dollars a year. so dont think they are hurting for making the deal look better when they say price is 500.00 retail but we will give it to you at a special 1 or 2 year price if

...
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I for one would just like to thank you for your professionalism and your polite and courteous manner regarding an issue that could easily be turned into a flame war between customers and employees. All of your posts on the manner have been intelligent and very informative. Not much else to add, really. Thanks, again. 😁

I'd like to add that Sprint (I can't speak for all carriers, but this thread is in the Sprint forum) has a 14 day return policy. You can buy the phone and take it home and if it doesn't work there, just take it back to the store.

I completely agree. 🙂

Amen! 😎

So now you're comparing shell loaders and gun holsters to a wireless phone. Ok, let's compare:

Shell Loaders
---------------
- Operates by pulling down on a lever to actuate each station for loading and sealing the shell
- Is a mechanical device which is expected to last through reloading thousands of rounds.
- Shell standards do not change, especially with ammunition standardized by NATO so the loader generally does not need to be upgraded to support new shells. This means the life cycle of a loader is extremely long.

Cellular Phones
---------------
- Requires complex ICs and circuitry conforming to many standards of electrical design, safety regulations, and must support as many features as can be packed into that tiny device...
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Nice post Butta.... At least he got free advertising for the Dillon-whatevers which obviously only appeal to Sociopathic hicks and their love for firearms.

Woooh! Thank God there is ONE company left in America that still cares for their customers... Man, I was beginning to wonder about that...

Wait a minute! That place I used to go to to get three T-shirts for $5 was all about customer service... For any reason, I could take them back and exchange... (They looked at me funny 'cuz I got the shirts wet, I lied and said they didn't work and ended up getting some that were one size larger!!!!)

bizkitsngravy pretty much hits it home and nocustomerservice jumps right back in crying conspiracy. My guess is he broke his phone and was told he didn't qualify for rebates. This is exactly the kind of customer that brings us to Phone Scoop to post on the Shop Talk forums. "Check out what this unreasonable guy was yelling about..."

The fact is, every time I've dealt with wireless carriers, grocery store clerks, gas station clerks, car sales people, and every other employee in a company I have been treated as well as that employee could treat me. Granted, some times you get someone having a bad day or whatever, but every company out there wants to make money. They want YOUR money. All of these companies provide the best customer ser...
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Indeed, but with wireless, its the one industry left that people don't know diddly about. People over the years have been (even the stupid hick ones that load their own shells) able to pick up on how a computer works, why it's sold for such and such and to look out for virus'. Some are even smart enough to figure that 99% of companies out there are trying to double their money. They bought the widget for $100 from the manf, I retail it at my store for $200... Or it cost me $50 to build, so I'll sell it wholesale for $100. Wirless is still one of those mysteries. They don't know anything about the technology, how or why it works, and in their defense, get in a snit because of the weird TOC placed on them... All it takes is one little "...
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Your grocery store clerk doesn't work off commission.

Your grocery store clerk doesn't have to listen to you complain because you can't pay your bill.

Your grocery store clerk doesn't get yelled at because your phone got turned off because you went over your spending limit.

Your grocery store clerk doesn't have to listen to you wine about paying full price for a new phone because you broke your old one.

Your grocery store clerk is not a sale associate. THEY DON'T SELL ANYTHING, THE SIMPLY RING GROCERIES OUT and ask if you want paper or plastic. Please stop comparing your 15 year old grocery store clerk to a sales representative. They are not the same. Find a new analogy.

This is one of the funniest posts I've seen in a while...great job! 😁

And to add to it...

The grocery store clerk only saved you a ****ing DOLLAR!!! 👿 🤣

For you to really beleive the customer is always right is not only ludicrous but a bit worrisome as well. If that were the case Cell phone companies would cease to exist. You know an arrogant CUSTOMER is worse than a beggar.. You give them service and they ask you to wipe theyre a$$. no i am not for the cell phone companies either but i know arrogance when i see it. Someone stated earlier if you didnt like the service then dont use it. now im safely assuming you no longer use the service so your posts here are rather un needed. then again these forums are for venting to so I guess you can go ahead and keep on complaining.. just dont expect anyone to take you seriously. At least I wont.

nocustomerserivce said:
With the cell phone industry, I am told I will get something but I end up with a lot of hassle.

My advice: Stick with your landline service and stop complaining.

If your argument was that customer service reps need better training and that companies need to stop outsourcing overseas then we'd all be behind you. Right now your argument is that you want everything for nothing and that is absurd. For the rest of my message, just re-read hemobile's reply to your message. We pretty much agree from here.

WHY IS THE CUSTOMER ALWAYS RIGHT? Tell me that.

How are requirements not demands?

How are we stupid yet everyone disagrees w/ you?

I was going to refrain from name calling but I just can't read any more of your ignorant posts w/ out it. You are a dumbass. If your muffin man is so much better than any cell company rep why don't you and him get together and start your own. Just start handing out phones left and right, credit accounts, and take it in the rear all you want. I'm sure you will do well, since you know so much about it.

Sorry, but when I heard funny talk like that, it always came from someone (guy or girl) that would say, "I've been with XYZ Wireless for three years, that counts for something! I should get a free such and such!"

When the cable company gives you a free plasma TV, I'll give you a free RAZR....

dca said:
Sorry, but when I heard funny talk like that, it always came from someone (guy or girl) that would say, "I've been with XYZ Wireless for three years, that counts for something! I should get a free such and such!"

When the cable company gives you a free plasma TV, I'll give you a free RAZR....

Funny thing is: When I worked for T-Mobile in retention I had given away free RAZR's before. Proof that it can and does happen. It's always on a case by case basis and you better believe we factor in arpu, tenure, and any other extinuating circumstance at hand. Everyone was looked at fairly, but sometimes you just have to make the better business decision and say no.

Exactly, the RAZR is just a variable. Most of the time doing something out of the norm like that would hopefully get you a customer for life (which is what you're trying to accomplish). Nine times out ten, you do it once, it's expected for eternity and that person will be the first one to rant on a forum about there's no customer service...

that's a very good point. You don't want to establish any unrealistic precedents. How many times out of 10 would you say in that situation the customer would realize we are going way above and beyond to try to make right a situation that has arose, and to just simply say thank you. (Not expecting the same result again and again and again.)

...it's hard to tell. You hate to bring up something like: "I shouldn't be doing this but..." or "You know what I can do for you" or whatever... You don't want to blurt out that "I hope you appreciate this..."

The only real gratification is if the customer lets you know that you've gone above and beyond the call of duty. Or most times if there's sincerity in their voice when they say "Thank You".

damm boy dont forget those damm english muffins..! 😉 oh. and they like em a little green in the center. think you can make it happen??? 🤣

This is probably the best forum to date on Phonescoop!! 😁

English muffin man has got to be realizing what a moron he is by now.

The fact is, if he has ever worked any kind of retail, ESPECIALLY cell phones, he would understand that there are a lot of people out there trying to cheat companies.

The people in the cellphone industry who do this are just as guilty as insurance fraud scammers in my opinion. They cheat the system, and essentially, the REAL customers end up taking the hit for it. Trying to take too much advantage of the "I am the consumer" position. It happens in most every field of retail.

CUSTOMERS ARE USUALLY WRONG!!!

Now get me my moldy muffin boy! 🤣