Sprint - Deception to Increase Revenue
I posted this a month ago.
Turns out I was right. The game "expires" after one ...
(continues)
I also am unsure why the game shows a "Expiration" of one month after the time I purchased it. The game does not have a monthly subscription fee, so why does it expire and what does this mean?
Does this mean that I will have to download it again in a month and if so why? I want to cancel my Vision Plus pack before the free month expires and it appears that once the game expires I will have to download it again.
I am not interested in keeping the Vision Pack or service if I am continually having to download items that I have already downloaded for no other reason then to download them again and increase revenue for Sprint.
Turns out I was right. The game "expires" after one ...
(continues)
...
If I understand what I was told correctly, you should find it in your Content Manager. The expiration (i believe, don't hold me to it) only pertains to being available for download in the vision games section. But, check your content manager and see if its there. What I am interested in knowing, how do you feel like you were deceived if it informs you BEFORE you download anything that it expires?? đŗ
...
Ok.
In my content manager online, it says:
Date purchased: Nov 28, 2005
Last downloaded: Nov 28, 2005
Expires: unlimited
Price Paid: $4.99
Now, when I first downloaded it, I checked the properties of the game on my phone and it listed an expiration of Dec 27, 2005.
The game has no subscription and no expiration date as per the details when first purchasing it. Yet when I try to play the game I see:
Chessmaster's subscription is expired. You have to allow network access for checking subscription. Please change network access setting.
I purchased the game with a license that does not expire, there should be absolutely no reason for me to have to have data access whatsoever.
(continues)
In my content manager online, it says:
Date purchased: Nov 28, 2005
Last downloaded: Nov 28, 2005
Expires: unlimited
Price Paid: $4.99
Now, when I first downloaded it, I checked the properties of the game on my phone and it listed an expiration of Dec 27, 2005.
The game has no subscription and no expiration date as per the details when first purchasing it. Yet when I try to play the game I see:
Chessmaster's subscription is expired. You have to allow network access for checking subscription. Please change network access setting.
I purchased the game with a license that does not expire, there should be absolutely no reason for me to have to have data access whatsoever.
...
I am
(continues)
...
anything d/loaded from anywhere but sprint voids your warranty! keep that in mind đ
...
I dont think thats true but it doesnt matter for me. I work at a service and repair store. đ
...
It's true, unfortunately. âšī¸
We have had people come in here saying that just because there were 3g for free ringers and such on their phones that the reps (at least locally) would do nothing about their warranty issues. now sprint won't even HANDLE a manf. wty. UNLESS you have insurance!
We have had people come in here saying that just because there were 3g for free ringers and such on their phones that the reps (at least locally) would do nothing about their warranty issues. now sprint won't even HANDLE a manf. wty. UNLESS you have insurance!
...
please explain to me how to look at a ringer in a phone and tell where it came from.
...
Go to the ringer you want to look at and click options and then properties. It will tell you under vendor where the ringer came from. If it says VISION that means it came from Sprint.
...
The "Expiration" of a download refers to how long it will stay in your Content Manager to let you re-download it without having to pay for it again within a certain period of time. This way if you accidentally delete the wrong program you can get it back without a huge hassle. The subscription that the program is asking about has nothing to do with Sprint's services. Individual programs may require access to the network to check subscription status (such as the MyCast weather application). The subscription stuff is programmed by the developers of that program and is not something that Sprint does to try to force customers to incur extra charges. If you are not happy with that download you may log in to your account on the Sprint website...
(continues)
(continues)
...
And a month ago I told you how you can log onto Sprint.com and request a refund if you're not satisfied. What else do you want?
...
What else do I want?
Hmmm, I don't know... perhaps truth in advertising, some transparency in the process, and a basic understanding of the definitions for the words subscription and expiration.
Hell, I'd settle for selling a product without having to be fraudulent about it.
I understand I can request a refund and most likely will should I decide to keep the service. Luckily thanks to my state laws, I can also terminate my contract (despite having been longer then 14 days) with no fear of an ETF. It's one of those "limitations or exclusions" that do not apply to citizens of my state yet they include it anyway to intimidate others from pursuing their legal rights.
Hmmm, I don't know... perhaps truth in advertising, some transparency in the process, and a basic understanding of the definitions for the words subscription and expiration.
Hell, I'd settle for selling a product without having to be fraudulent about it.
I understand I can request a refund and most likely will should I decide to keep the service. Luckily thanks to my state laws, I can also terminate my contract (despite having been longer then 14 days) with no fear of an ETF. It's one of those "limitations or exclusions" that do not apply to citizens of my state yet they include it anyway to intimidate others from pursuing their legal rights.
...
Man you just don't stop huh. Seriously we have tried to explain over and over how everything works and what everything MEANS!! You still complain so you know what do everyone the favor and leave and do your "limitations or exclusions" and annoy another company. You have asked us to explain to you how something works and still you aren't satisfied with the answers and still willing to call customer service which they are going to tell you the same damn thing!!! So, ok you had something happen that made you think you were deceived from the company. So, get your refund for it and just either don't download anything anymore or if you do then you'll be educated enough on knowing how things work now. So stop the complaining and just do what you wa...
(continues)
(continues)
...
You find it more unacceptable that I complain about products and services being marketed fraudulently (there is no mention of a subscription or a need to have any sort of network access after having downloaded the game) then the environment which creates those complaints?
After having been deceived by either ignorance or incompetence on part of the representative that originally provided "service" to me while I purchased the phone I will advance cautiously til I can verify the validity of information instead of just trusting an answer.
I have found no information on either the Sprint website or the Gameloft website which corroborates any statement made here, so if I am cautious about the validity of the responses, that should be under...
(continues)
After having been deceived by either ignorance or incompetence on part of the representative that originally provided "service" to me while I purchased the phone I will advance cautiously til I can verify the validity of information instead of just trusting an answer.
I have found no information on either the Sprint website or the Gameloft website which corroborates any statement made here, so if I am cautious about the validity of the responses, that should be under...
(continues)
...
I also am unsure why the game shows a "Expiration" of one month after the time I purchased it. The game does not have a monthly subscription fee, so why does it expire and what does this mean?
If U changed phones U would still be able to transfer the game from your content manager to the new phone. If the game's expired U wouldn't be able to do so
...
I posted that comment slightly out of context so let me clarify.
In the Content manager there is no expiration listed for the game.
However, when checking the properties of the game on the phone, there was one listed.
I understand that the Content manager allows me to keep Content I have purchased in it for the reason you listed, however, I have not and am not planning on changing phones anytime soon should I keep the service.
That is where my confusion arises. There is no subscription listed by either Gameloft or Sprint for the game, yet I am requested to initiate network access to verify my subscription is valid.
Like I said, it appears the only reason that I am being requested to initiate network access is to increase reve...
(continues)
In the Content manager there is no expiration listed for the game.
However, when checking the properties of the game on the phone, there was one listed.
I understand that the Content manager allows me to keep Content I have purchased in it for the reason you listed, however, I have not and am not planning on changing phones anytime soon should I keep the service.
That is where my confusion arises. There is no subscription listed by either Gameloft or Sprint for the game, yet I am requested to initiate network access to verify my subscription is valid.
Like I said, it appears the only reason that I am being requested to initiate network access is to increase reve...
(continues)
...
What you have failed to understand is that Sprint is just in the middle when it comes to allowing the download of the games. Sprint puts somebody elses product up for you to purchase. I have 3 games on my phone right now. Tetris, Jamdat Bowling and Texas Hold-um. I can completely disable Vision on my phone and still play bowling and tetris with no problems because the vendors of those games do not require you to access their server to play the game. The makers of my texas hold-um game on the other hand do require it, so I cannot play that game without connecting.
If you bought a phone off of ebay while under contract, and the phone didnt work right would yhou hold sprint accountable for it? Would you hold ebay accountable? No, you would ...
(continues)
If you bought a phone off of ebay while under contract, and the phone didnt work right would yhou hold sprint accountable for it? Would you hold ebay accountable? No, you would ...
(continues)
...
Have you not read what she wrote?
What's your point? She is not having to access any server to play the game - which you would know had you read her post.
So much - so little time. Your comments here exhibit an asslike qu...
(continues)
I can completely disable Vision on my phone and still play bowling and tetris with no problems because the vendors of those games do not require you to access their server to play the game
What's your point? She is not having to access any server to play the game - which you would know had you read her post.
Maybe some people did not fully explain this to you properly so that you could completely comprehend it while you were going off to your law websites and contacting your lawyer to try and get our of your contract for something you didnt fully investigate before doing.
So much - so little time. Your comments here exhibit an asslike qu...
(continues)
...
"This example is incredibly similar to what Kerri85 is experiencing - and frankly - with the amount of fraud in the wireless industry, it amazes me it continues. Even more amazing to me, is that people like yourself will justify it."
Funny that you posted that after both responses from myself and wri0010. What you failed to acknowledge is that Sprint does NOT determine which programs do what. That is up to whoever MAKES THE PROGRAM. When you call up Sprint they usually will not know anything about an App/Game unless they happened to use it before themselves. They are not responsible for those programs. Call Microsoft and ask why World of Warcraft charges monthly to play. They did not make the game but it runs on their OS!
Funny that you posted that after both responses from myself and wri0010. What you failed to acknowledge is that Sprint does NOT determine which programs do what. That is up to whoever MAKES THE PROGRAM. When you call up Sprint they usually will not know anything about an App/Game unless they happened to use it before themselves. They are not responsible for those programs. Call Microsoft and ask why World of Warcraft charges monthly to play. They did not make the game but it runs on their OS!
...
You miss the point entirely - and in doing so - help to highlight the hurdles that average consumers encounter.
There has been no disclosure on either party (Sprint or Gameloft) as to the requirement for network access.
Furhtermore, even if there was, it is clearly exactly what Kerri85 has indicated. It a way to keep profits up by forcing unnecessary network access - whether this originate with Sprint or Gameloft - the intention is obvious.
If you are willing to accept shady business practices like this simply because it is easier to pay them then to protest, by all means - join the status quo and proceed. Some of us will not however.
(continues)
There has been no disclosure on either party (Sprint or Gameloft) as to the requirement for network access.
Furhtermore, even if there was, it is clearly exactly what Kerri85 has indicated. It a way to keep profits up by forcing unnecessary network access - whether this originate with Sprint or Gameloft - the intention is obvious.
If you are willing to accept shady business practices like this simply because it is easier to pay them then to protest, by all means - join the status quo and proceed. Some of us will not however.
...
What you failed to acknowledge is that Sprint does NOT determine which progr
(continues)
...
There has been no disclosure on either party (Sprint or Gameloft) as to the requirement for network access.
Because I have not used this particular download I cannot verify immediately this claim. If this is the case then that would be the first time I have encountered a program that required network access for subscription verification without specifying that beforehand. As I believe I mentioned before, you can request a refund for an application and afaik there is a box for comments. In Kerri85's case the best thing to do is to request the refund and indicate in the feedback what's going on. It's likely that Sprint or the developer (whoever reads the feedback) will notice the problem and fix it.
(continues)
...
After reading all the posts, I pretty much concluded this. The application you downloaded, just like Tetris is technically unlimited. However, it does require network access every few months to be able to be runnable. Nowhere in the description was network access even noted. So yes, I will acknowldge that you have been misled in this matter. You are entitled to the full refund of your purchase as well as credit for any data charges.
Now, from a realistic point of view. The data charges are PENNIES every few months if you don't have a data package. Are you honestly going to complain about that? You've started quite a comotion over something so absurd. And, as before, a complete refund was available. Sprint doesn't even host t...
(continues)
Now, from a realistic point of view. The data charges are PENNIES every few months if you don't have a data package. Are you honestly going to complain about that? You've started quite a comotion over something so absurd. And, as before, a complete refund was available. Sprint doesn't even host t...
(continues)
...
me2. I cannot believe this thread dragged out like this. Its like a cyber barfight đ¤Ŗ
...
đ¤Ŗ tell me about it but got to admit it was interesting to read about this stupid fight. đ
...
