That must be only in certain areas then because we don't charge that fee here.

I was told also that Sprint has a new policy of charging a activiation fee. However, the store manager waived for me because this was a problem that stemmed from an earlier situation with a phone swap. I now have the A940, even thought I don't know how to use all the features, but I love the voice dial.

Here at alamosa you pay an activation fee on upgrades, given we don't call it that.... but thats exactly what it is. With the 22 month rebate on a sanyo 200 it makes it so that you only pay $36.

On a higher model, you pay new customer price + $36.
IMO this is bullshit, there should be no fee when activation for a new customer is even waived. But, ya gotta do what you gotta do.

good question.....8300 has Ready Link, 940 not. 940 has bluetooth, 8300 not. 940 has flash card slot, 8300 not. 8300 proven fantastic reception, 940 not sure. I love the looks and features of both. 940 is a little heavy while the 8300 is light, small and mighty

If you trust samsung go with the 940, i however do not.

Samsung's overall quality LOOKS to have greatly improved in the past few phones. Seems LG (latest Garbage) is now Sprints junk offering. Funny thing is, a lot of VZW reps say LG are their better phones.

Nextel to Sprint or Sprint to Nextel gets the upgrade fee waived.

From what Sprint said in its release to employees about the changes, the $5 for $50 was changed to be even with the $0.10 per minute for the higher end spectrum of minutes to make it less confusing to the customers...

Still better than the $0.40 per minute on the old plans.

Hope this helps with your questions!

What type of location do you work at? I am at a Branded store...just curious.

Well now that I have to pay a $36 fee, It doesnt really save me anything to stay with sprint. Im free to look at the other carriers. I think its a really bad policy. I can just take my number and move to cingular or verizon (however, Id prefer to stay with sprint).

thegeekboy said:
I can just take my number and move to cingular or verizon (however, Id prefer to stay with sprint).

If that is the case then why are we here discussing this. Pay the $36 and stay with Sprint or go to Verizon or Cingular and pay their activation fee. Same difference. You need to **** or get off the pot. And that goes out to everyone on this site contemplating switching services. If you are SOOO unsatified....switch and stop complaining. 🙄

No Sh*t. Quit whining about policies and stuff. Like every parent has told their kids- "If you live under my roof, you follow my rules...you don't like it? Get out. " Why should this be any different? If you are so much better at running a business, why don't you create your own phone company and then we could all sign up w/ you and not have any problems.

nodeposit said:
why don't you create your own phone company and then we could all sign up w/ you and not have any problems.

Like an MVNO? Oh wait, he'd still probably use Sprint's network...

It is a stupid policy. Why should he pay an extra $36 bucks, just to get a new phone.

Yeah you are sooo right you shouldn't have to pay anything for a new phone. Maybe we should give you your service for free too. 😛

Considering I was just looking for advice, you didn't have to get nasty. But since you did, lets take a look at the first thing Mr. IHeartSprint wrote.. "There is no fee to upgrade. All you are expected to pay is the price of the phone (after discount)." So, we can all agree that he was WRONG. He spoke without knowing the facts.

Message number 2 by IHeartSprint "
That must be only in certain areas then because we don't charge that fee here." Again, he was wrong.

Message number 3 "It does say it MAY APPLY" Here you can see he has waffled on his position. First he says no, then he admits its there.

However, after talking to Customer Care they are willing to waive the fee to keep you as a customer (the whole customer loyalty argum...
(continues)

thegeekboy said:
Message number 2 by IHeartSprint "
That must be only in certain areas then because we don't charge that fee here." Again, he was wrong.

Sorry geekboy but you are the wrong one this time. How many times do I have to tell you we don't charge the fee in my area. For being a geek you sure don't understand English.

Message number 3 "It does say it MAY APPLY" Here you can see he has waffled on his position. First he says no, then he admits its there.

Wrong again, I was quoting the wed site where it was stating the fee may apply. Again we don't charge the fee in this area. However I will admit I was unaware the fee even existed until it was brought up.

However, after talking to Customer Care they

...
(continues)

Sprint does reward you for being "loyal", they give you a discount on a new phone. Just cause it's not free, you are gonna bitch? Where else can you go (other than cell phone carriers) and get a discount for being loyal? Try going to wal-mart (the place where you get your star wars toys, geek) and see if they will give you a free tv cause you've been shopping there for 2 years. Then when they say no, threaten to go to K-Mart. Guess what, still no free tv. Guess that's bad business too.

Actually a lot of the carriers give you the discount on new phones after 2 years. So what was your point? Walmart?? We are talking phone service not retail..again what was your point?

Remember the basic rules of business...
Rule #1 -- The Customer is Always Right; Rule #2 - If the Customer is Ever Wrong, Re-Read Rule #1

But the real difference is I won't have to pay the fee, but you will!

I'm holding out till the Blade arrives.

Why don't you try reading my message again...where it says- "where else can you go (OTHER THAN CELL PHONE CARRIERS) and get a discount for being loyal"--So I was talking about retail, so whats your point. The customer is not always right, I don't care what your rules say. Oh, and I don't have to pay any fees, I work for sprint.

You work? I thought you just surfed phonescoop all day?

And if you want to stay in business, the customer is always right. I'll be writing to the CEO of sprint as will other people who object to this fee. With enough complaints they will pull that fee.

One of the partners in my firm just cancelled his sprint phone. I guess he ran into an employee like you. Good thing as attorneys we can afford other carriers.

Oh, that was a good one. You got me. You know how many times I hear someone say they are going to "write a letter" to someone important? Please. Why don't you follow your rich attorney friend to another carrier (since you can afford to switch carriers but somehow a $36.00 fee is just too much) and shut up about you think you are above the rules. Oh, and if you count, I think you will find that your name appears more than mine...so who is it that surfs phonescoop more??

Must be nice to not have to worry about the money you spend.

It never ceases to amaze me how ignorant the positions some of you are willing to argue.

I just had to jump in on this, even though it a week later...

First of all, the customer is not always right.

Second, I work for Sprint, and I'm planning on getting the A940 on thursday. I am well aware of the fee, but am I complaining? NO! If you really wanted to phone that bad than you would have bought it. I don't agree with it either, and it is kinda stupid. But do you realize how much it costs to sign a new customer up? $600-800. Even when you upgrade Sprint pays money to the dealer, that being the reason why they charge you the fee.

If you are unhappy with Sprint then leave them for that, but not because of a $36 fee. That's just childish. 🙄

upgrade fee is charged to balance out convenience of offering existing customers the same deal as a new customer, including instant rebates instead of mail-in. *

We give new customers the best deal to try to get them to commit to make company revenue off MRC. The new customer pays 36, plus the discounted price of the phone. Existing customer pays....u guessed it! 36 plus the discounted price of the phone.

* Look around, specifically pre-merger nextel stores. You might get more than 150 off the SRP of the phone and get the full blown new act price as a qualified existing customer. I support the company but communication on how its supposed to be done is horrible. pre-merger nextels will tend to give the listed ticket price of a phone t...
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IHeartSprint said:
Yeah you are sooo right you shouldn't have to pay anything for a new phone. Maybe we should give you your service for free too. 😛

Where the hell did that come from? I think it's just stupid to charge an EXISTING CUSTOMER an extra $36 with the price of the phone they are getting as a upgrade. I don't care about the new ones. But if you it's fine that's cool, just don't be surprised when people flee to other companies not as willing to take every penny they got.

Verizon doesnt charge upgrade act fees

freedomrep said:
Verizon doesnt charge upgrade act fees

Neither does Tmobile and Cellone/Alltel. I don't think Cingular does, it's been awhile since I sold them.

Cingluar is my other option if I dont go back to sprint. Cingular as well as Sprint gives you the option of starting your night minutes at 7 pm.

I'll write the CEO of sprint objecting to the policy. That should get an response.

Congratulations on missing the point entirely and on clearly demonstrating your lack of critical thinking skills.

In our market Sprint does charge a $36 activation fee. Pretty much everywhere you go they charge that. Whenever I do an upgrade I tell them about the fee and if I can't get an approval to waive the activation fee then I give them some accessories. Pretty much whenever you want to do an upgrade you will get $150 or more instant rebate and yea you just pay a one time fee of $36 and that's it. I did it when I upgraded my phone because I'm happy with the service and even if I go to another company I will still get charged regardless.

Well to put an end to this thread....

I finally changed phones (a Samsung A920) and I did it all over the phone. Sprint waived the fees, gave me an extra discount on the service and an extra discount on the phone and I was a happy customer again.

THE END