Question
Why can't I get a new phone at contract price from these morons. I bought a Kyocera in Dec 02 in Oct 03 I bought a Sanyo 8100 I paid full retail price. Now my contract is up in 3 days they are telling me i can't get a phone at contract price cause I changed phones. I would have to get a whole new number which is stupid. I only signed a one year contract so why with others carriers i can get a new phone at contract price and not from these morons.
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You can get the new customer price every 18 mos. with SPCS w/ a 2 year re-commitment, the reason they won't give you a deal now is because even at full retail the phone price is still subsidized by sprint a good amount so they would loose even more money by giving you the new cust. price now at the end of your contract
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Well they can keep this crappy service. I can just keep my number and take it where I want to. Then I can get a good phone and better coverage.
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Where do you live? I'm trying to determine if you live in a national market or affiliate market. Sounds like a national market. Most customers can tell you that you will get much better customer service in affiliate markets than in national markets. Let me know, 'cause if there's a nearby city that's affiliate, there policy might be different and more flexible.
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I live in Tampa Bay they have been treating me like crap. I spend well over a $100 a month for all the stuff I use with them. I can't believe with all the money I have spent they can't give me a new phone. my bestfriend from Cali used to get free phones all the time I just want contract price.
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people always wanting something for nothing. what, do you think phones grow on trees?
you think since you are out of contract you should get a phone atcontract price? now that is just stupid. lets look at this logicaly. now contract = discount. now lets reverse the equasion contract = no discount. why would sprint punish it's loyal customers who are under contract???
what sprint has done has said. if you have had your phone for atleast 18 months you can get a mail in rebate (the same as the new customer rebate) if you sign a new 2 year agreement. now thatis whether you are under contract or not. sprint does not punish loyalty
the second point is you say you spend around 100$ a month, so you think that makes you special and you shou...
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you think since you are out of contract you should get a phone atcontract price? now that is just stupid. lets look at this logicaly. now contract = discount. now lets reverse the equasion contract = no discount. why would sprint punish it's loyal customers who are under contract???
what sprint has done has said. if you have had your phone for atleast 18 months you can get a mail in rebate (the same as the new customer rebate) if you sign a new 2 year agreement. now thatis whether you are under contract or not. sprint does not punish loyalty
the second point is you say you spend around 100$ a month, so you think that makes you special and you shou...
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I confess I'm a bit miffed at this as well. When I was at AT&T a few years back, they'd give me a new phone or a substantial discount if I'd sign up for another year. I just can't believe that these phones cost the carrier very much; the technology doesn't grow on trees, I know, but those development costs are spread over a million phones and god knows the materials are worth about $3 per phone. Even Sprint's Equipment Replacement is really an insurance policy thru an independent company and they make you fill out a POLICE REPORT for any loss claim--clearly something to discourage you from making claims (plus they charge a deductible)! You'd think @ $4 a month you'd nearly have bought the phone after a year anyway (and I suppose the less...
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actually, most people don't believe it, but most phones cost upwards of $400 to produce. this is why they demand contracts from customers. if they made money by selling phones, there would be no contracts. there wouldn't be any point in it. that's why years ago when phones first came out, they sold for $1,000 and didn't require any contract. and for most customers, the company doesn't make a profit for approximately 10 months. and no business wants to be in a losing situation for 10 months only to make a profit for 2 months. these phones are rather expensive. that's why cell phone companies don't really make a whole lot of profit.
ryan
ryan
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I have a really hard time believing that it costs anyhere near $400 dollars to produce a cell phone in todays market.
Do you have any objective evidence for these claims?
Do you have any objective evidence for these claims?
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take this phone as an example it is the motorola v600 unlocked (meaing will work with any carrier)
http://reviews.cnet.com/Motorola_V600__unlocked_/450 ... »
i hope that works if it does not go to cnet.com and cell phones and shop for phones
v600 unlocked is aprox 529$ when you look ion at&t web sight they sell the phone at there retail price of 369.99 there discounted price is 299.99
http://attwireless.com/personal/products/phones.jhtm ... »
just out of curiosity what is it that makes you think they are so cheep. is it because they are small? in the tec world smaller means more expensive. the actually makeings of a cell phone is expensive. all the elctronicks are crammed on to a circut board s...
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http://reviews.cnet.com/Motorola_V600__unlocked_/450 ... »
i hope that works if it does not go to cnet.com and cell phones and shop for phones
v600 unlocked is aprox 529$ when you look ion at&t web sight they sell the phone at there retail price of 369.99 there discounted price is 299.99
http://attwireless.com/personal/products/phones.jhtm ... »
just out of curiosity what is it that makes you think they are so cheep. is it because they are small? in the tec world smaller means more expensive. the actually makeings of a cell phone is expensive. all the elctronicks are crammed on to a circut board s...
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Sure, I understand about the technology but what you are talking about is the development costs of the technology. Once it is productionized (if that is a word) the price per unit is literally just a few dollars.
Now, maybe the dev. costs are huge. And maybe the $299.00 you mentioned above is justified, but after the 10 millionth phone at that price I imagine that the dev. costs have been paid. That is to say the $50 dollars it takes to manufacture the phone, or even if it were $100 dollars, the next $99 dollars is profit.
And maybe sprint is not getting that kind of a deal. Maybe they are buying from a wholesaler, I don't know.
But the just the fact that the Motorola you mentioned above retails for $529 does not prove anything. ...
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Now, maybe the dev. costs are huge. And maybe the $299.00 you mentioned above is justified, but after the 10 millionth phone at that price I imagine that the dev. costs have been paid. That is to say the $50 dollars it takes to manufacture the phone, or even if it were $100 dollars, the next $99 dollars is profit.
And maybe sprint is not getting that kind of a deal. Maybe they are buying from a wholesaler, I don't know.
But the just the fact that the Motorola you mentioned above retails for $529 does not prove anything. ...
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dferrier said:
Even if the phone does cost as you say and sprint does lose money as you mention. They are short only about $229 dollars. That would take only about 3 months for my plan to pay for the phone at the rates I am paying (assuming it costs about $25 dollars per account per month). So the additional months in the plan are gravy for Sprint.
I much preferred the old Sprint myself.
What you are forgetting about over those three months is the high cost of maintaining and running a network. I've met people that owned land wireless companies rented from to put up towers and they paid him $1000 a month per tower. Not to mention the electricity costs of running it 24/7 with the data network there ...
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It's simple - the "new customer price" is below the actual cost (to Sprint) of the phone. In other words, Sprint takes a loss when they sell you the phone. The only way they can do that is by making it up in the monthly service charges over a period of a year or more.
So if they sold you a new phone - below cost - every 6 months, they'd be losing money. If they did that as policy, they'd be out of business very quickly. Phones are expensive - like someone else said, they don't grow on trees.
It's not Sprint - all of the carriers do the same thing - one way or another.
So if they sold you a new phone - below cost - every 6 months, they'd be losing money. If they did that as policy, they'd be out of business very quickly. Phones are expensive - like someone else said, they don't grow on trees.
It's not Sprint - all of the carriers do the same thing - one way or another.
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Yep, the loss of the phone is expected to be made up over the length of serving the whole contract. (well, 2 months before so another contract can be signed). Also, it costs about $5 to call into customer service centres on the #800s. Then also the wage of the rep, plus if any transfers are needed (I forgot the exact cost of the transfer) and also it costs about $25/mo to maintain an account. All these operating costs, plus the loss of the phone costs are expected to be made up over time with a contract, which is why Early Term Fees / Penalties are in place for early cancellation. Ain't No Such Thing As a Free Lunch 😉
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good luck trying to get a customer to believe that. i mean come on there home phone only cost them 19.99 and it is wire less
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When sprint buys these things I imagine they buy a train load of them. At the volume I am really hard put to believe that it could cost anywhere near what they charge us customers for them. In fact I beleive the markup is something like 1000% on these phones. And I am sure that sprint is not the only cell phone carrier that does this, I am sure it is common practice to rip the customers off.
The only reason for early termination fees are to discourage people from leaving the plan, not because they need the money to recoup phone costs. Early on Sprint did not have any contracts, no tricky nights and weekends minutes or any other gimmicks. They just offered so many anytime minutes and at a competitive rate of around $0.10 cents a minute. A...
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The only reason for early termination fees are to discourage people from leaving the plan, not because they need the money to recoup phone costs. Early on Sprint did not have any contracts, no tricky nights and weekends minutes or any other gimmicks. They just offered so many anytime minutes and at a competitive rate of around $0.10 cents a minute. A...
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the cost to actally maintain a customers service is approximately 35$ to switch out a phone for a customer costs sprint 36$ not includeing phone costs. every time you walk into a sprint store or call into customer service that costs sprint on average of 30$ they then have to pay people to process your payments every month, then of course this part i am posative you do not even know exists.
every wireless carrier has to pay the fcc for every minit that is ussed on there network. yes that is righ the mins you talk sprint pays the fcc for. and of course there is the actual cost that sprint has to pay the fcc for its licenses on the first place.
then of cource there is the issue of wireless internet. this part i know is definateely beyond...
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every wireless carrier has to pay the fcc for every minit that is ussed on there network. yes that is righ the mins you talk sprint pays the fcc for. and of course there is the actual cost that sprint has to pay the fcc for its licenses on the first place.
then of cource there is the issue of wireless internet. this part i know is definateely beyond...
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let's not forget the actual network used to make th phone call 😳 , that is a wireless providers single biggest expense, hundreds of millions if not billions of dollars a year, the profit to maintain/increase network size has to come from somewhere
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Dude,
Phones are expensive - much more than what you pay with a contract deal. To recoup the investment, the carriers need so many months of so much monthly revenue from you. Remember, any loss on the phone comes right off the bottom line, your monthly revenue only makes a small contribution to the bottom line - I'd guess wireless carriers' operating margins are in the 30% range or lower.
Though I have to agree with you - I think the fees are a little stiff and a dis-incentive for you to leave, since that costs them money.
Would it be better if service worked like landlines? You buy the equipment at retail, and you can cancel service anytime? Mabye, but how many people would have cell phones if they had to pay full retail? Especiall...
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Phones are expensive - much more than what you pay with a contract deal. To recoup the investment, the carriers need so many months of so much monthly revenue from you. Remember, any loss on the phone comes right off the bottom line, your monthly revenue only makes a small contribution to the bottom line - I'd guess wireless carriers' operating margins are in the 30% range or lower.
Though I have to agree with you - I think the fees are a little stiff and a dis-incentive for you to leave, since that costs them money.
Would it be better if service worked like landlines? You buy the equipment at retail, and you can cancel service anytime? Mabye, but how many people would have cell phones if they had to pay full retail? Especiall...
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Ok I really had to reply to this thread because it is absolutely ridiculous. I am not sure why everyone who has a cell phone thinks they "deserve" free things when they go into the store because they have service with that provider. I mean get real. Do you call your mortgage company and tell them you have had a mortgage with them for the last 3 years and you want a new home? Seriously!! People have the wrong mind frame on the cellular industry and I personally get so sick of hearing customers whine about stuff like this. 18 months is not a long time. If you are buying phones every 6 months you need to pay full price b/c these companies are going to go out of business b/c you always want "the latest and greatest" at a discount price. ...
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PrincessJ1012 said:...
Ok I really had to reply to this thread because it is absolutely ridiculous. I am not sure why everyone who has a cell phone thinks they "deserve" free things when they go into the store because they have service with that provider. I mean get real. Do you call your mortgage company and tell them you have had a mortgage with them for the last 3 years and you want a new home? Seriously!! People have the wrong mind frame on the cellular industry and I personally get so sick of hearing customers whine about stuff like this. 18 months is not a long time. If you are buying phones every 6 months you need to pay full price b/c these companies are going to go out of business b/c you always want "the lat
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I am not asking for a free phone i paid full price for my second phone and i did not get it from sprint. I just want the contract price for the damn phone. It not my fault you sell it for below cost. I signed a one year contract not two i would understand if i had to wait with a two year it makes since. I work for VZW so I know how it works but atleast with my Vzw phone with the one year I can upgrade After 10 months. Why is so hard for sprint to do the same thing.
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You may not have bought the phone @ a SPCS store, but Sprint did subsidize the cost of the phone that you paid "full price (retail)" for. The reason SPCS does the 18 month thing is because it's customer base upgrades more frequently than VZW's and it treats all customers equally, regardless of contract status. BTW if u work for VZW, why do you have a SPCS too?
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I had the sprint phone before I worked for VZW. I don't even care about this anymore I gave it to my friend she can deal with it now. My VZW phone works much better anyway.
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you work for vzw and you think sprint sucks because they won't give you a free phone? wow!
what should we do? Just give you the crappiest phone we could find? i mean we could do new every 2... but then that would be just one of the phones sprint doesn't carrie because it is not upto standard. oh wait vzw still does a mail in rebate on that.
Handset upgrade program for sprint best deal for existing customers of all the carriers
what should we do? Just give you the crappiest phone we could find? i mean we could do new every 2... but then that would be just one of the phones sprint doesn't carrie because it is not upto standard. oh wait vzw still does a mail in rebate on that.
Handset upgrade program for sprint best deal for existing customers of all the carriers
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🤣 you are so funny I don't care anymore did you read the previous post. You probably work for sprint sorry ass Customer service
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