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Sprint's "Loyalty Rewards" for Nextel customers

cellphonesaretools

Nov 28, 2012, 2:19 PM
Sprint has such incredible customer service...it's truly unbelievable.

I received a letter dated Nov. 19, 2012 stating that effective Jan. 1, 2013, as a Nextel iDEN customer I will be PENALIZED an ADDITIONAL $10/line/month unless I switch to Sprint CDMA service before Jan 1st.

Rather than just let the Nextel iDEN customers go right up to the June 2013 cutoff, because iDEN's performance warrants it in many areas, and rather than offering greater incentives to switch to Sprint CDMA, they are actually PENALIZING Nextel and PowerSource customers in an attempt to get them to switch before June.

I am so gratified that Sprint has chosen to honor my 10+ years of on-time, postpaid loyalty as a Nextel customer by penalizing me to the tune of ...
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TheNexxuvas

Nov 28, 2012, 3:39 PM
Go to an actual store and see what the real deals for Nextel Clieants are...that's all the advice I can give you.
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tuxedosun

Nov 28, 2012, 8:15 PM
What greater incentive would you like Sprint to give you? They are already discounting equipment. I am just curious
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cellphonesaretools

Nov 29, 2012, 2:19 AM
Executive Summary:
(a) $0.99 for phones that do not work properly is not an incentive.
(b) 3X the coverage with poor reliability and poor performance is not an incentive.
(c) Changing the rules of the game at the last minute and trying to penalize me at the rate of $10/line/month is not an incentive.

I already tried months ago to switch from Nextel in iDEN to Sprint Direct Connect (SDC) on CDMA, but the Kyocera phones did not work properly and had to be returned, with all lines reactivated back to their original Nextel service. Phonescoop's own Eric Zeman did a review of the bar-style Kyocera phone some time ago and chronicled the same problems, with no word that the issues were ever fixed. It's not an INCENTIVE to give ...
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WhoDey

Nov 29, 2012, 3:33 PM
You didnt answer the question.

What do YOU want them do to?
The network is going away. Thats a fact.
You need to switch to a different network. Thats a fact.

Theyre HEAVILY discounting phones for you, some up to an additional 100 dollars. Thats a fact.

If the options they are giving you dont meet your needs, then switch to another network/carrier.

Why make it seem like theyre wronging you somehow?
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cellphonesaretools

Nov 29, 2012, 11:51 PM
Simple. Don't change the rules suddenly and start actually penalizing me for being a loyal, multi-line, 10+ year customer, one who is simply following the timeline that you voluntarily set out for me. Oh, yeah, and actually complete the network upgrades as you said you would, so the new service I'm moving to is at least as reliable as the one you're forcing me off of.

As I stated before, a HEAVILY discounted phone (your emphasis on the word "heavily") that does not work properly is not an incentive, it's just another problem for me, one I don't need. If you're willing to waste your time for $100 off of a phone that does not operate properly, by all means, go right ahead. I don't have time for that, and the $100 discount is lost in the noi...
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vercetti

Dec 1, 2012, 12:38 PM
I am sorry to hear of your trouble, I am a sprint employee and understand the hesitation of letting go the iden PTT, many hate to see it go. Nextel has been losing customers and money do to the network limitations, by July there will be no nextel. Have you tried the Dura XT, we sell those like they are gold plated and very few returned. Remember those nextel towers you love will be redone into sprint towers so coverage after a short period of time will be no different. I know the waiting for that to happen is no good for you but by 3rd quarter 2013 with the new tower set ups using technology newer than Verizons, coverage will be comparable to verizon and if you are using one of our triband phones building penetration will be equally as good....
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jrfdsf

Dec 1, 2012, 11:37 PM
Can the camera feature be disabled on the DuraXT? My company is looking to switch, but the Duracore seems lackluster by comparison.
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tuxedosun

Dec 4, 2012, 12:28 AM
Yes, the camera can be disabled BUT once it is done, it can not be undone. So, if you disable it, the camera on the device is dead forever. No amount of factory resets will get it back for you!
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cellphonesaretools

Dec 2, 2012, 3:33 AM
vercetti:

I have not tried the latest DuraXT. The model we tried earlier this year but had to return was the DuraPlus (see Eric Zeman's review here at Phonescoop, regarding the defective speakerphone mode issues http://www.phonescoop.com/articles/article.ph p?a=10151&p=4914 ). Despite inquiries, we never heard back if they fixed the DuraPlus problems or not. That said, based on jrfdsf's customer review of the XT on this website, I'd be willing to give the XT a try before completely abandoning Sprint.

But the other problem with Sprint Direct Connect is that the Network Vision project is running behind schedule (by Hesse's own admission recently), and Sprint's track record of "operational excellence" is dismal—they never finish building...
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tuxedosun

Dec 4, 2012, 12:33 AM
I understand your frustration, really I do but it is like beating a dead horse. Either way you will have to switch. The network has been vastly improved since you tried them last (you said it was months ago). This outage you speak of... its a new technology, its bound to happen. Look at Verizon's LTE network, they have nationwide outages all the time and it is down for days. LTE, like the new Direct Connect, is a new technology, it has new customers and will have its growing pains. Why don't you try the network again for yourself, stop reading into what other peoples issues are because everyone's experience is different. The DuraXT is a solid device, VERY few complaints on it! Give it another shot, you might... actually... dare I say it... h...
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cellphonesaretools

Dec 4, 2012, 8:51 AM
I had planned to "give it another shot" all along, in May 2013, one month before the announced Nextel shutdown. But if things have improved as much as you say they have, and based on jrfdsf's positive review of the XT, I'll use the window between Christmas & New Year's to convert one line from the Moto i365 to an XT and see how it goes.

Where do you suggest I go for the best service by the most knowledgeable people at Sprint, i.e. the ones who know the most about the original Nextel plans and the new SDC equivalents? Is there a special number to call for transitioning Nextel? Or are the corporate store personnel properly trained by now?
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jrfdsf

Dec 5, 2012, 5:02 PM
I have a corporate plan and always dial the 1-800-390-9545. The folks I talk to have always been fast, friendly, and knowledgeable.
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cellphonesaretools

Dec 6, 2012, 12:37 AM
jrfdsf:

Thanks, I'll give that a try.
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Haggard

Dec 4, 2012, 10:54 AM
the faster they can shut it down. It costs them a whole lot more to keep the network up and running for something they are trying to decommission and get the CDMA PTT up and running efficiently. If you haven't noticed, Sprint hasn't done very well in turning a much of a profit lately due to this as they expected to drop customers left and right with their network revision.
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cellphonesaretools

Dec 5, 2012, 1:59 AM
Haggard said:
the faster they can shut it down. It costs them a whole lot more to keep the network up and running for something they are trying to decommission and get the CDMA PTT up and running efficiently. If you haven't noticed, Sprint hasn't done very well in turning a much of a profit lately due to this as they expected to drop customers left and right with their network revision.


What you say sounds logical. But if Sprint had thought this through, they could have done it a lot better. For example:

1) Sprint set the June 2013 deadline themselves, it was completely, unilaterally up to them and they chose June 2013. I didn't choose that date, the gov't didn't force it on Sprint, they chose it themse...
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Haggard

Dec 5, 2012, 10:23 AM
I personally would never put much faith in anything Sprint says. Always expect something to change even though it contradicts what they've said in the past. Sprint doesn't give their employees much to work with when talking about these choices. Hence why their customer service is a complete joke and has been since..well forever. It's stupid of them to essentially force you off a network onto another network that isn't working efficiently as of yet as well. I understand your frustrations though, a family friend had to switch to Verizon's push to talk for their work because Sprint gave them the new PTT devices for the new CDMA service, and it's been absolutely awful as they are still "upgrading" in the area.
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cellphonesaretools

Dec 6, 2012, 12:40 AM
Haggard said:
... a family friend had to switch to Verizon's push to talk for their work because Sprint gave them the new PTT devices for the new CDMA service, and it's been absolutely awful as they are still "upgrading" in the area.


How long has your friend's employer been using VZ's PTT, and what do they think of it so far? That would be great info to have, if it's possible for you to get it and let us know.

Thanks.
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Haggard

Dec 9, 2012, 1:11 PM
They weren't too impressed with Verizon's PTT either. They just stuck with Sprint and their CDMA PTT until they sort it out. Who knows when it will be fully operational though. Verizon's PTT will more than likely vary in other areas, but for them it just didn't work out. When she did use it, sometimes the responses came back garbled and she'd have to ask him to repeat it.
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cellphonesaretools

Dec 10, 2012, 12:48 AM
Haggard said:
They weren't too impressed with Verizon's PTT either. They just stuck with Sprint and their CDMA PTT until they sort it out. Who knows when it will be fully operational though. Verizon's PTT will more than likely vary in other areas, but for them it just didn't work out. When she did use it, sometimes the responses came back garbled and she'd have to ask him to repeat it.


Got it. Thank you for finding that out & posting it.
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cellphonesaretools

Dec 16, 2012, 3:49 AM
Another bit of real-world data, current as of 12-15-2012:

One of our local new-car dealerships in LA County (a fairly large outfit, sells 400-600 cars per month, services an average of 3,000 cars per month, runs three courtesy shuttles and four parts-chaser trucks) has used Nextel iDEN PTT for years, very happily. They began trying the new Sprint Direct Connect as of a couple of months ago, in anticipation of iDEN's demise in June. Suffice it to say, they have nothing good to say about their SDC experience so far, and they are dreading the upcoming iDEN shutdown. They don't like the Kyocera phones (their ancient Moto i335's still serve them well, better than the new Kyoceras), their PTT coverage with SDC is inferior to the now-reduced iD...
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gloopey1

Dec 16, 2012, 8:04 PM
...JP in Miami, Florida has had nothing but problems with Sprint Direct Connect from day one. So did GL, FC, and JJ. Just ask any of them, they'll tell you.

...RF in Branson, Missouri canceled a ten year contract he had because Sprint sent his company a bunch of them Sanyosung non-Motorolas.

...TR in Lubbock, Texas has noticed his SDC phones have less coverage than his Nextel phones. Well, at least that's what he told his boss who tried unsuccessfully to contact him after hours.

Who does Sprint think they are changing everything around? There's such a demand for PTT phones. Everyone knows this texting thing is a fad.
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cellphonesaretools

Dec 18, 2012, 8:51 PM
Sounds like you are in agreement with the rest of your cohorts in Sprint management that it was smart to alienate, then lose, approximately 13,000,000 post-paid, high-ARPU customers (i.e. the 13,000,000 or so Nextel customers that have left so far). Why bother with the remaining 3,000,000 Nextel customers, they are irrelevant, too, eh? As has been said before "Truly, your intellect is dizzying"
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gloopey1

Dec 19, 2012, 10:31 AM
cellphonesaretools said:
Sounds like you are in agreement with the rest of your cohorts in Sprint management that it was smart to alienate, then lose, approximately 13,000,000 post-paid, high-ARPU customers (i.e. the 13,000,000 or so Nextel customers that have left so far). Why bother with the remaining 3,000,000 Nextel customers, they are irrelevant, too, eh? As has been said before "Truly, your intellect is dizzying"

The last time I checked, pouring millions of dollars into a system no one is using much anymore is hardly alienation...it's more like pandering.
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gloopey1

Dec 7, 2012, 5:24 PM
Let me get this straight: Sprint is now offering to GIVE free SDC phones to former Nextel customers, waive the usual fees associated with it, and give those affected a coverage area that's 3X greater than what they had, and somehow they're penalizing folks?

When I had Cingular years ago, they forced me off their old network without any discounts or phone subsidies.
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cellphonesaretools

Dec 7, 2012, 9:04 PM
It would seem that the schools are not doing well in terms of teaching reading comprehension...but I'll try yet again to help out.

The point was, Sprint stated we had until June 2013, a date of their own choosing, before we would be required to switch. Then out of the blue came a letter warning that starting January 1 (six months prior to the shutoff), they would begin penalizing Nextel customers at a rate of $10/line/month until we either leave Sprint or switch to SDC. So, yes, that is clearly a penalty, realtive toSprint's original word.

Hopefully the above paragraph is short & clear enough to help you in understanding that point. That's all the comprehension assistance I can give - if that doesn't help you, oh well.
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gloopey1

Dec 8, 2012, 4:02 PM
cellphonesaretools said:
...The point was, Sprint stated we had until June 2013, a date of their own choosing, before we would be required to switch. Then out of the blue came a letter warning that starting January 1 (six months prior to the shutoff), they would begin penalizing Nextel customers at a rate of $10/line/month until we either leave Sprint or switch to SDC. So, yes, that is clearly a penalty, realtive to Sprint's original word...

There's no such thing as a penalty when the entity prescribing it gives you an alternative better than you had. The fact that you don't see it as such is irrelevent.

On the topic of reading comprehension, I at least understand the terms and conditions of my wireles...
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cellphonesaretools

Dec 10, 2012, 12:51 AM
gloopey1 said:
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It's like promising someone you'll come to their house on May 5th to help them move, then your kid gets the flu and you can't. Instead, you offer to pay for someone else to do the work instead.
The moving friend who doesn't want hired help because they won't do as good of a job then blames you because you broke your promise. He is especially mad when he finds out that if he doesn't accept your alternative, he's shelling out more of his own money to move.


Thank you so much, that explains everything.
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a Girl

Dec 12, 2012, 9:31 PM
Surprised
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sic

Dec 15, 2012, 6:48 PM
Didn't they do the song "What Would Brian Boitano Do?"
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Snackerbob

Dec 8, 2012, 5:26 PM
Everyone has known forever that iDEN is leaving, and this is just another way to move people off of the network.
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