Sprint's "Loyalty Rewards" for Nextel customers
I received a letter dated Nov. 19, 2012 stating that effective Jan. 1, 2013, as a Nextel iDEN customer I will be PENALIZED an ADDITIONAL $10/line/month unless I switch to Sprint CDMA service before Jan 1st.
Rather than just let the Nextel iDEN customers go right up to the June 2013 cutoff, because iDEN's performance warrants it in many areas, and rather than offering greater incentives to switch to Sprint CDMA, they are actually PENALIZING Nextel and PowerSource customers in an attempt to get them to switch before June.
I am so gratified that Sprint has chosen to honor my 10+ years of on-time, postpaid loyalty as a Nextel customer by penalizing me to the tune of ...
(a) $0.99 for phones that do not work properly is not an incentive.
(b) 3X the coverage with poor reliability and poor performance is not an incentive.
(c) Changing the rules of the game at the last minute and trying to penalize me at the rate of $10/line/month is not an incentive.
I already tried months ago to switch from Nextel in iDEN to Sprint Direct Connect (SDC) on CDMA, but the Kyocera phones did not work properly and had to be returned, with all lines reactivated back to their original Nextel service. Phonescoop's own Eric Zeman did a review of the bar-style Kyocera phone some time ago and chronicled the same problems, with no word that the issues were ever fixed. It's not an INCENTIVE to give ...
What do YOU want them do to?
The network is going away. Thats a fact.
You need to switch to a different network. Thats a fact.
Theyre HEAVILY discounting phones for you, some up to an additional 100 dollars. Thats a fact.
If the options they are giving you dont meet your needs, then switch to another network/carrier.
Why make it seem like theyre wronging you somehow?
As I stated before, a HEAVILY discounted phone (your emphasis on the word "heavily") that does not work properly is not an incentive, it's just another problem for me, one I don't need. If you're willing to waste your time for $100 off of a phone that does not operate properly, by all means, go right ahead. I don't have time for that, and the $100 discount is lost in the noi...
I have not tried the latest DuraXT. The model we tried earlier this year but had to return was the DuraPlus (see Eric Zeman's review here at Phonescoop, regarding the defective speakerphone mode issues http://www.phonescoop.com/articles/article.ph p?a=10151&p=4914 ). Despite inquiries, we never heard back if they fixed the DuraPlus problems or not. That said, based on jrfdsf's customer review of the XT on this website, I'd be willing to give the XT a try before completely abandoning Sprint.
But the other problem with Sprint Direct Connect is that the Network Vision project is running behind schedule (by Hesse's own admission recently), and Sprint's track record of "operational excellence" is dismal—they never finish building...
Where do you suggest I go for the best service by the most knowledgeable people at Sprint, i.e. the ones who know the most about the original Nextel plans and the new SDC equivalents? Is there a special number to call for transitioning Nextel? Or are the corporate store personnel properly trained by now?
the faster they can shut it down. It costs them a whole lot more to keep the network up and running for something they are trying to decommission and get the CDMA PTT up and running efficiently. If you haven't noticed, Sprint hasn't done very well in turning a much of a profit lately due to this as they expected to drop customers left and right with their network revision.
What you say sounds logical. But if Sprint had thought this through, they could have done it a lot better. For example:
1) Sprint set the June 2013 deadline themselves, it was completely, unilaterally up to them and they chose June 2013. I didn't choose that date, the gov't didn't force it on Sprint, they chose it themse...
... a family friend had to switch to Verizon's push to talk for their work because Sprint gave them the new PTT devices for the new CDMA service, and it's been absolutely awful as they are still "upgrading" in the area.
How long has your friend's employer been using VZ's PTT, and what do they think of it so far? That would be great info to have, if it's possible for you to get it and let us know.
They weren't too impressed with Verizon's PTT either. They just stuck with Sprint and their CDMA PTT until they sort it out. Who knows when it will be fully operational though. Verizon's PTT will more than likely vary in other areas, but for them it just didn't work out. When she did use it, sometimes the responses came back garbled and she'd have to ask him to repeat it.
Got it. Thank you for finding that out & posting it.
One of our local new-car dealerships in LA County (a fairly large outfit, sells 400-600 cars per month, services an average of 3,000 cars per month, runs three courtesy shuttles and four parts-chaser trucks) has used Nextel iDEN PTT for years, very happily. They began trying the new Sprint Direct Connect as of a couple of months ago, in anticipation of iDEN's demise in June. Suffice it to say, they have nothing good to say about their SDC experience so far, and they are dreading the upcoming iDEN shutdown. They don't like the Kyocera phones (their ancient Moto i335's still serve them well, better than the new Kyoceras), their PTT coverage with SDC is inferior to the now-reduced iD...
...RF in Branson, Missouri canceled a ten year contract he had because Sprint sent his company a bunch of them Sanyosung non-Motorolas.
...TR in Lubbock, Texas has noticed his SDC phones have less coverage than his Nextel phones. Well, at least that's what he told his boss who tried unsuccessfully to contact him after hours.
Who does Sprint think they are changing everything around? There's such a demand for PTT phones. Everyone knows this texting thing is a fad.
Sounds like you are in agreement with the rest of your cohorts in Sprint management that it was smart to alienate, then lose, approximately 13,000,000 post-paid, high-ARPU customers (i.e. the 13,000,000 or so Nextel customers that have left so far). Why bother with the remaining 3,000,000 Nextel customers, they are irrelevant, too, eh? As has been said before "Truly, your intellect is dizzying"
The last time I checked, pouring millions of dollars into a system no one is using much anymore is hardly alienation...it's more like pandering.
When I had Cingular years ago, they forced me off their old network without any discounts or phone subsidies.
The point was, Sprint stated we had until June 2013, a date of their own choosing, before we would be required to switch. Then out of the blue came a letter warning that starting January 1 (six months prior to the shutoff), they would begin penalizing Nextel customers at a rate of $10/line/month until we either leave Sprint or switch to SDC. So, yes, that is clearly a penalty, realtive toSprint's original word.
Hopefully the above paragraph is short & clear enough to help you in understanding that point. That's all the comprehension assistance I can give - if that doesn't help you, oh well.
...The point was, Sprint stated we had until June 2013, a date of their own choosing, before we would be required to switch. Then out of the blue came a letter warning that starting January 1 (six months prior to the shutoff), they would begin penalizing Nextel customers at a rate of $10/line/month until we either leave Sprint or switch to SDC. So, yes, that is clearly a penalty, realtive to Sprint's original word...
There's no such thing as a penalty when the entity prescribing it gives you an alternative better than you had. The fact that you don't see it as such is irrelevent.
On the topic of reading comprehension, I at least understand the terms and conditions of my wireles...
It's like promising someone you'll come to their house on May 5th to help them move, then your kid gets the flu and you can't. Instead, you offer to pay for someone else to do the work instead.
The moving friend who doesn't want hired help because they won't do as good of a job then blames you because you broke your promise. He is especially mad when he finds out that if he doesn't accept your alternative, he's shelling out more of his own money to move.
Thank you so much, that explains everything.