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A few, general MSL questions


Mar 13, 2012, 3:03 PM
I have a few questions about the MSL 6-digit code, related to using it to reset a phone.

Is a MSL permanent for a given phone?

Or does it change with each activation?

Does a phone need to be currently activated to be able to enter the MSL and reset it?


Mar 13, 2012, 5:04 PM
The MSL is permanent for each phone, and it can be used to reset phones that are not currently active.

Mar 13, 2012, 5:10 PM
Thanks for the post lizzle.

If that is true, why did I receive a bad MSL # from Sprint when I gave them a phone's HEX code (verified several times)?

Mar 13, 2012, 5:20 PM
Hmmm.. if the phone has ever been flashed to Cricket then the MSL will no longer work, I could try to look it up for you but it would have to be tied to a line for me to see it. Is it a smart phone?

Mar 13, 2012, 5:41 PM
The previous owner only used it with Sprint. Why would it have to be tied to a line and what do you mean by that? I thought MSLs are derived from the HEX or DEC codes under the battery.

It's a Palm Centro. So I think its an early smartphone (not 100% sure).

Mar 13, 2012, 6:44 PM
Since I work for an indirect retailer I can only view the MSLs for phones that are currently assigned to a line. It's odd that it's not working since it was never flashed though.

Mar 14, 2012, 11:10 AM
There have been some issues where older smartphones software has become corrupt, whether or not the device has been flashed. Not sure why this has occured, but I would try using six zeros for the MSL, if that doesnt work, then it is an issue that probably isnt fixable.

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