Budget Mobile is an MVNO that purports to offer "free" cellphone service (via federal assistance) to low-income customers who are also on other Federal aid programs. Some of you may be familiar with it. It's a complete scam.
My complaint with this company (if it can be called that) is regarding their questionable customer service information. I work for a Sprint Preferred retailer. Several times a week, people visit our store who have been told to activate their Sprint-branded Budget Mobile devices at our location. Problem is, my associates and I are incapable of servicing these devices as we have no affiliation with Budget Mobile. It interferes with our business and causes us to look inept. The service representatives at Budget Mobile ar... (continues)
The Lifeline free cell phone program is a legitimate program and the FCC is the governing entity. There are certain eligibility requirements in order to participate in the program which are explained in detail on www.budgetphone.com All Budget Mobile phones MUST be activated by one of their store locations or participating agents.