Anybody else get this?
It's like trying to argue the fact that you snore. Somebody told you that snore NOT because they just felt like it..but because there was legitimate snoring. Same thing with overages...they aren't saying you went over just for the sake of saying you did...YOU DID! It's not hard to rack up minutes if you talk ALL DAY!!
That being said..thank you for listening to the rant. Sometimes you just gotta let it all out.
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(continues)
simplymarcus said:
I work for cingular and I hear it everyday.
but cingular has role over? 😳
I guess those same customers are as dumb as the ones who were secretly being sent text messages from Verizon, which they couldn't easily pinpoint on their bill. Solution: Lawsuit
Or perhaps they are like the same customers who filed a lawsuit because of illegal eavesdropping and wiretapping by Verizon ceo's. Solution: Lawsuit
Perhaps - now just perhaps - some of these people are correct - and the companies are charging them for minutes they did not in fact use.
Considering how these same Wireless Companies have acted in the past - that is not an unreasonable conclusion by any means!
1. Is there a person hired with the job title, "Phone minute adder" ?
2. How do you select which calls to randomly pick and just 'add' minutes too?
3. Accountability.... There would have to be more than one person involved within the company in this minute adding conspiracy. Do you realize the trouble a company would face if just one of these "conspirators" ratted on them?
4. Do the companies perform surveys to find out who the "dumb" customers are that they can get away with adding these minutes too?
Seriously.... you're being ridiculous
Sounds like a phone issue to me...not the billing system.
lownote2 said:
3. Accountability.... There would have to be more than one person involved within the company in this minute adding conspiracy. Do you realize the trouble a company would face if just one of these "conspirators" ratted on them?
One computer programmer could have added a script to generate miniscule additions. With millions of customers, that adds up to a sizable chunk of change.
$0.01 x 10,000,000 customers = $100,000.00 x 12 months = $1,200,000.00 per year
How many people will notice an extra penny on their bill each month?
I'm not saying it happens, but it's certainly isn't ridiculous by any stretch.
simplymarcus said:
I work for cingular and I hear it everyday.
Given that the normal Cingular bill contains AT LEAST two errors so obvious that even the misnamed customer support operation can figure them out, I'm not surprised that you regularly hear complaints about Cingular's consistently incorrect billing. 🙄
In my case it hasn't been a matter of going over minutes, but a variety of other errors, including "roaming" in my home area and "roaming" in locations where this is no such place as listed on the bill and no one at Ka-Chingular can figure out where the location is supposed to be.
👿
You will not believe this but it finally happened. Now I know you've all had calls where a customer states that "I never made that call thats Impossible. Now let me AXE you a question what would you do if you got this bill?"
Well the customer was right. All those international calls that she said she didn't make well she didn't make them. Siebel & WebAxe shows one IMSI, Atlys shows the other. It just goes to show that life is full of surprises.
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