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Account Question ?????

Att_user04

Jul 8, 2011, 8:49 AM
I purchased the sprint overdrive pro from best buy mobile on April 22. I used the device a couple of times, and decided I didn't want it. I returned it on May 7th, they refunded me my money and everything was all set. A week ago Some debt collectors called asking why I haven't paid my sprint bill, I told them I had no clue what they were talking about. They tried to say I owed like 300 something dollars, they claimed I did not cancel with in 30 days. They say the account was canceled on the 25th of May, but best buy has the records showing that I canceled with in two weeks. I've talked to about 10 different sprint customer service people, who don't know what the hell they are doing. Best buy has even talked to sprint, but all they said was ...
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Kayslay34

Jul 8, 2011, 11:10 AM
It actually seems that Best Buy didnt report your account canceled until may 25th..... So its really not Sprints fault, they can only go by what the 3rd party reported. Best Buy needs to get in contact with NSS and have it resolved or escalated if you actually returned it on may 7th.
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acdc1a

Jul 8, 2011, 11:32 AM
Correct, and also the reason to go direct to the carrier regardless of who you choose to do business with.

That said, I setup with Wimax a few months ago and am happy to report that things are great. I love reliably getting 3Mbps while on the road. Go on that thing during off hours and I get 5 or 6Mbps down.
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thechosen1ji

Jul 8, 2011, 3:39 PM
from when i worked at sprint i believe that once your account goes into collection reps could only give you the phone number to the collection agency your debt was given to. unfortunately you wont get much help them.
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vercetti

Jul 9, 2011, 8:27 AM
Att_user04 if you will msg me your info regarding your account, I will have someone from sprint contact you through the employees helping customers program.
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jrfdsf

Jul 10, 2011, 3:21 PM
vercetti said:
Att_user04 if you will msg me your info regarding your account, I will have someone from sprint contact you through the employees helping customers program.

I predict that he or she never sends you this info. Please let everyone know whether you actually get a response.
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vercetti

Jul 11, 2011, 5:52 AM
yea someone else in this forum I did the same for them....I can again, but up to this member!
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Kayslay34

Jul 11, 2011, 9:59 AM
I know everyone in that EHC department in Kansas City.
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melrhodes

Jul 30, 2011, 6:21 AM
You got it from 3rd party seller. That's the FAIL part.
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