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E-mail contact for current customer

BenRaines

Jun 23, 2011, 7:40 AM
Is there an E-mail contact for customer support... I tried calling, but couldn't get my story to sound right... Thought, if I could just put everything down in an email...


My Rant
I recently move down from Ohio to WV.


I had a 614 area code on my cell phone.

Eventually I came up with the idea of getting a virtual phone number with a 304 area code.


Now, how was I to switch them.

I borrowed a phone from a friend and started up a new account, and had my 304 phone number ported in. This went with no problems.

I than switched the phone numbers for the two phone, so my 304 number was on my EVO.

After a couple weeks, of thinking about it. I decided to cancel my other phone that now had the 614 number. I did...
(continues)
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vercetti

Jun 23, 2011, 11:38 AM
checking on it for you, passed you info along
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BenRaines

Jun 23, 2011, 12:09 PM
Vercetti,

Thanks
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vercetti

Jun 23, 2011, 12:16 PM
Ben can you send me a msg here I will forward all your info to the correct people. I am in a department that cannot help you but I have channels to send your info to. Shoot me:

First Name : *
Last Name : *
City *
State :
Zip :
Alternate Contact Phone: (i.e. Home Phone, Work Phone,
or other than Impacted Wireless Number) : *

Please Enter Phone Number
Customer's EmailSadFor Alternate Contact Purposes)
...
BenRaines

Jun 23, 2011, 12:56 PM
Vercetti,

I don't see a way to send you a message...

Confused


Can you send me an email address to

dabunch insert@here mail.wvu.edu
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vercetti

Jun 23, 2011, 1:09 PM
your email has spaces in it, dont think that will work....lol

Click my name in this post, the right tab should say contact. Try that for provacy reasons. I cant use my work email for customer contact here, only internal.
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BenRaines

Jun 23, 2011, 1:11 PM
Can you change your settings temporarily...


I can't send you a message...

This user does not wish to be contacted directly.
...
vercetti

Jun 23, 2011, 1:31 PM
ok changed sorry Paranoid
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BenRaines

Jun 23, 2011, 1:38 PM
Technology,

You gotta love it...


Sent you a Private message


thanks
...
vercetti

Jun 23, 2011, 2:06 PM
I am leaving work in like 5 minutes, ill be back before 7AM EST, I will get your info and pass it along via a form we use and hopefulyl someone will be in touch.
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BenRaines

Jun 23, 2011, 2:08 PM
Kewl,

Thanks for the help
...
vercetti

Jun 24, 2011, 1:56 PM
I sent in the form, hopefully you will find resolution
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BenRaines

Jun 24, 2011, 2:11 PM
Sounds good..

Hoping to get a better outcome..


Thanks for all your help...
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vercetti

Jun 30, 2011, 8:58 AM
Sprint attempted to contact and left you a message. I received an email from them saying they attempted to contact you. hopefully they left you a call back number.
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BenRaines

Jun 30, 2011, 10:11 AM
Vercetti,

I want to thank you for ALL your HELP..


I really thought that I was going to get something accomplished.

Maybe not everything I wanted. But I would have thought Sprint would have given into something...

I now understand why I was hit with the ETF and the new 2 year contract...

I thought, that maybe they would have waived either the ETF or the 2 year contract (Since I already own the phone.)

But the "Employees Helping Customers" rep, basically told me the same thing. And didn't seem to want to offer me a better solution to the issue, to keep me happy. Essentially the call was a complete waste of my time. I would have rather received and email, saying, we can't do anything for you.



I dropped Sprint 10...
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vercetti

Jun 30, 2011, 12:05 PM
sorry to hear that, I did what I could Paranoid
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BenRaines

Jun 30, 2011, 12:57 PM
I know you did.

And I really appreciate what you did...


I know more companies are starting to use Highly populated forums as a customer service portal..

DSL-Reports com has the same thing....


So thanks again..
...
BenRaines

Jul 5, 2011, 7:42 AM
Vercetti,

Funny....

The lady that turned me down, sent me an e-mail asking if all my needs or issues were taken care of...

If not, I was to reply with the issues and it would be sent to a manager to look at.

3 days later I get a call.

They are going to refund my ETF.

The excuse, was that I didn't get a NEW phone with the other contract.

I think, they were looking for a reason to make me happy. But for them not to look bad.

If what they are saying is true. I spoke to 3 people before this answer was found.

I really like Sprint. Good coverage in most areas and a nice price.

But when it comes to there Computer Billing and most of the customer service reps that I talk to, they really lack in following through or...
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acdc1a

Jul 5, 2011, 12:02 PM
So you left Sprint 10-15 years ago after 8 to 10 years of service. Let's assume the lowest of those, 18 years ago was 1993. So you're saying you had Sprint service a full 4 years ahead of the Sprint PCS rollout?

I hate it when people exaggerate to try to prove a point.
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BenRaines

Jul 5, 2011, 12:32 PM
1000 apologies for getting my Math incorrect..

And I really appreciate you validating my facts..

I guess, I will try and go back and edit my post.


But, seriously. When I wrote the post, I didn't really set down and think about what exact year I started and ended. And I don't have those records on file anymore..

I know it was a long time ago. And I did have Sprint for a while, before cancelling them.

They were my first Cell Phone provider, right after I left the Pager era.


But the truth, is, I wasn't really trying to exaggerate.

But again thanks for pointing that out, and taking the time to make the post. (Now I feel kind of stupid, for even replying to it)


Thanks again..
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acdc1a

Jul 5, 2011, 1:16 PM
It's not personal, but we consistently talk on these forums about customers feeling entitled. One common tactic is to talk about how long they've been a customer or how "loyal" they are.

Not saying you don't have valid points here, just pointing out that you may want to slow your roll when posting or speaking with customer service.
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