Sprint's continued turn around
Associated Press Newswires 17 May 2011 -- By PETER SVENSSON
NEW YORK (AP) - Sprint Nextel Corp., once dead last in customer satisfaction among the Big 4 national wireless carriers, now has the happiest subscribers, along with long-time leader Verizon Wireless, according to a survey released Tuesday.
The American Customer Satisfaction Index also shows tentative declines in customer satisfaction at the other two big carriers, AT&T Inc. and T-Mobile USA. That comes as AT&T has agreed to buy T-Mobile USA for $39 billion in a deal that could close next year.
The acquisition could make AT&T and T-Mobile customers even less happy. Claes Fornell...