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Why Sprint, Why?

acdc1a

Sep 17, 2010, 2:44 PM
So I give $130 of my hard earned money to Sprint each and every month. Why is it that Sprint can't hire competent people in their stores? Why do they try to pin phone problems on the customer?

So I went into the Sprint store because my Instinct stopped reading SD cards. They told me it was because my music was stored as .WAV files. My files aren't .wav files, they are WMA files. The tech claimed that no phones support WMA and it was user error.

The manual clearly states the following are supported:
 MIDI
 QCELP
 MP3
 AAC (m4a)
 AMR
 WMA (unprotected)

I understand that you don't manufacture the phones, but why couldn't you have listed to me? Why must I make multiple trips? Why such contempt for the customer?
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rarodrig26

Sep 18, 2010, 3:48 PM
Is it all SD cards or just that one?? If you haven't, try another SD card. Second if you know a problem like that can't be fixed over the phone why would you bother calling into tech support for something like that anyway?
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Azeron

Sep 19, 2010, 1:58 AM
There you go blaming the customer again.
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rarodrig26

Sep 19, 2010, 12:22 PM
I wasn't blaming him for how Sprint handled the situation. I was just curious why he put himself in that situation. Just seems that would be like me calling Time Warner if the internet port on my PC stopped working..they arent gonna be able to do anything and I'm probably gonna get off the phone more pissed off than when i started.

What sprint tech support should've done is say, sorry about that but that isnt really something we can handle, you should take it to a service center. 30 second phone call and an hour visit to the service center maybe and problem solved.

/that reminds me...now off to call time warner to make them fix my bill!
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acdc1a

Sep 20, 2010, 10:57 AM
Looks like you have a reading comprehension problem. I said that I took it to the service center. It was the service technician that called my files .wav files and tried to send me on my way with no satisfaction.

I'm very likely to take my business elsewhere after this tech screamed at me in a store full of customers and made me look stupid. Of course I tried other cards and of course I know that WMA files work with the music players of MOST phones, the instinct included.
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olderthandirt

Sep 20, 2010, 9:22 PM
Just like all of the cell phone companies. The stores are not part of the company. They are frachises and what can one expect when one will not pay for good help to stay.
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Amarantamin

Sep 20, 2010, 9:44 PM
It's not like they hire people with degrees. It's average people, mostly teenagers, who go through about 2-weeks of training and then customers act as if they built the phones themselves.

Customers need to realize it's normal people doing a (typically) minimum wage job. If they were willing to pay a little more for their rate plans instead of crying at every little fee, then cellphone carriers might be able to hire trained technicians and greatly improve repair center experiences.

Unfortunately, customers are cheap, and therefor so is their service.
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sprinttelesales

Sep 21, 2010, 3:19 AM
you might be right. but always remember that without them we will not have our work! :"> be nice as always. and put you patience to the highest! :">
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Android Ace

Sep 22, 2010, 11:41 AM
Was the store a service/repair center? If not, you were in the wrong place.
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acdc1a

Sep 23, 2010, 9:40 AM
I don't know why I would even bother to answer this, but yes...it was a service/repair center as should have been given away by the tech in the store giving me the attitude.
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monster_will

Sep 27, 2010, 2:16 PM
get a new phone. i had the same problem with my old instank! i had that problem twice. first time it was fixed by reseting the phone to factory! i lost everything! the second time i just moved on, i got a pre now. Shocked
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viper27

Sep 29, 2010, 9:50 AM
hahaha instank Laughing
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ZumiezEastCoast

Oct 16, 2010, 5:57 PM
in my opinion those are the two worst device's you could have gotten. the pre i have to deal with more than the instinct.
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acdc1a

Sep 21, 2010, 8:22 AM
The stores I go to are not franchises, they are corporate owned. They don't hire random minimum wage people. These are folks that get good benefits and more than reasonable pay for retail.

Why the defense to the stores here? If your attorney told you something was legal and it wasn't would you defend him? If the worker at McDonald's told you a sandwich didn't include mayo and it did and you were allergic, would you defend him? Crazy!
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xcellman

Sep 21, 2010, 1:19 PM
Is Sheamus allergic to mayo?
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lilcaligrl56

Sep 22, 2010, 12:15 PM
Laughing
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lilcaligrl56

Sep 22, 2010, 12:16 PM
everyone talks about how much they pay and how long they have been a sprint customer. move on.
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acdc1a

Sep 23, 2010, 8:58 AM
"everyone talks about how much they pay and how long they have been a sprint customer. move on. "

And it's that attitude that keep customers churning away from Sprint.
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lilcaligrl56

Sep 23, 2010, 1:39 PM
ive been a customer of mcdonalds for 26 years and still get the same treatment. Usually its not that great "can i take your order?" throw my food at me and move on. same thing. i dont walk into mcdonalds and say "ive been a customer of mcdonalds for 26 years. i demand you treat me better." granted if you have a phone not working properly it should be taken care of i just cant stand the whole "ive been a customer FOR 10 YEARS" move on. find something else to complain about.
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acdc1a

Sep 24, 2010, 9:13 AM
That is a piss poor attitude. If longevity meant nothing, there would be no need for a premier program. I don't spend $130 monthly at McDonald's and frankly I wouldn't spend $1 there every month. Why? Because their food sucks and so does there service. That's why I choose not to spend my money there.

When the US gets off their stupid contract kick it will be better for everyone. At least Samsung wouldn't try to tell me that I'm using the wrong file type. Sure I'd be without a phone for a while, but that's what backups are for.
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vercetti

Sep 24, 2010, 9:24 AM
Sprint cares about longevitiy, we are th only carrier with a Premier cust program still (of the main 4 carriers) and we also have the referral program. But your not gonna get free phones if you break or lose them, the customer has to take some kind of responsibility for taking care of a $400.00 phone. Buy the insurance....lol
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Jewbear

Sep 28, 2010, 10:19 AM
Go elsewhere goodbye. Go and spend 3 times as much with another carrier. Have fun. I love Sprint. And will have them forever. The stores are great. They always help me out. You might be the one with a piss poor attitude. Ever think of that?
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acdc1a

Sep 28, 2010, 1:18 PM
I have a piss poor attitude because the tech at a Sprint store didn't even know what file types are supported on the phones they service? Are you kidding?

And you're probably right. I'll spend 3 times as much at T-Mobile with 3,000 minutes, unlimited text on all 3 phones and unlimited internet on my primary line for $109.99...yup...that's 3 times more than I'm spending now.
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Jewbear

Sep 28, 2010, 3:00 PM
Go look over their coverage map and then come back. Enjoy dropped calls on 9 out of 10 calls. T Minus is the worst. But nice try. BUDDY.
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acdc1a

Sep 29, 2010, 9:24 AM
I've used T-Mobile for a number of years with my business phone. Try again guy. They have fine voice service.
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Jewbear

Sep 29, 2010, 11:09 AM
Sorry could not hear you? You were breaking up with your T mobile service. T Mobile is horrible. Go post on their forum. Enjoy seeing coverage issues as their main topic.
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acdc1a

Sep 29, 2010, 11:30 AM
So first I was going to pay 3 times as much. Then I was going to experience bad reception. Now I'm going to have to listen to complaints on the T-Mobile forum? Guess that's better than listening to a bunch of fanboys. Why don't you hang it up?
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Jewbear

Sep 29, 2010, 12:15 PM
Lame.
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ZumiezEastCoast

Oct 16, 2010, 5:37 PM
good comeback
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crackberry

Oct 16, 2010, 12:38 AM
acdc1a said:
So I give $130 of my hard earned money to Sprint each and every month. Why is it that Sprint can't hire competent people in their stores? Why do they try to pin phone problems on the customer?

So I went into the Sprint store because my Instinct stopped reading SD cards. They told me it was because my music was stored as .WAV files. My files aren't .wav files, they are WMA files. The tech claimed that no phones support WMA and it was user error.

The manual clearly states the following are supported:
 MIDI
 QCELP
 MP3
 AAC (m4a)
 AMR
 WMA (unprotected)

I understand that you don't manufacture the phones, but why couldn't you have listed to me? Why must I make multiple trips? Why such
...
(continues)
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acdc1a

Oct 18, 2010, 8:42 AM
South Florida.
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