The fact that you have the Moment tells everyone when your last upgrade was, pretty recent. Warranty, just like with a car or other item is designed to fix any defects and in the end put you in the same place as you were before the defect occurred. If you had a Chevy and one day the engine blew they'd put in a new engine under warranty. If the radiator blew the following day, you'd get a new radiator. Under no circumstance would you get a Ford instead.

Now you're moving over to a company that's more restrictive on upgrades, has a higher ETF, has higher monthly recurring charges, and will handle warranty issues the exact same way. I'm sorry to say but as a consumer I have no sympathy for you. I'd jump back to Sprint while I still cou...
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I like this one, very good.

🙂

I do believe every response here is from a Sprint rep... They are the same bitter responses i wanted to give. what people HAVE to understand is working at a cell phone store Everyone that walks in the door and has had an issue with their phone wants a different model. We are not sympathetic for this reason.

no u if u look at mine i let u know i work for ATT and its the same way.

I'm not in the wireless business at all. I simply can't stand the entitlement people feel. We've all been on the tit of subsidized phones for too long and it's time to get a knife and a fork and stop feeding that way. In my example if you were tired of going through the warranty process with your Chevy, you could sell it and go buy a Ford. Why wouldn't it work the same way here? Are you likely to lose money on depreciation? Yes! But you made a bad choice buying the Chevy. It's not the dealer's fault, they didn't make the car!

Naw I'm actually not a Sprint rep I just believe Sprint is the best choice for a wireless carrier. 😎

While I agree with most of the responses I will say that attitude does affect customer decisions this is the image you give Sprint when you dis on a customer because they thought they were being treated unfair. Its okay to be straight to the point but say it in a nice way. Example I told T-mobile that I was planning on leaving since I have Sprint and they have much better 3G coverage. The lady told me that she was disappointed in me leaving since I have been a customer for six years but she understands that I want 3G and they don't offer it in my area. Never once has T-Mobile ever gotten rude with me which is the reason why they rank high in customer service. You gotta let the customer know you appreciate them and never get an attitude even ...
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By his own admission the sprint reps he spoke to told him they were sorry to see him go and as it turns out the people who responded to him aren't sprint reps. We are just Phonescoop forumers telling him like it is.

Yeah but I think the reps could have handled things a little differently that he talked to. You can be right and wrong at the same time when it comes to customer service. My girl friend has a moment and she hates that phone. Always propagating from one tower to the other when she travels. It reverts to 1X then back to EV then no connection constantly. She also has a My touch which she loves more. I bought her the Moment so she would have better coverage and 3G. I have a G1 and a Hero and I'll say from my experience with HTC they make way better phones then Samsung. They only Samsung phone I liked was the Beat which was a good phone. So maybe some of the blame needs to be aimed at Samsung. But you also so have to say that Sprint should have t...
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I would disagree that the moment is a bad phone. I'm not saying there isn't the occasional issue. But I've sold way too many Moments, and have seen such few issues with them that I would still call it good phone. Now I do personally do agree and like HTC's interfaces better, but I don't think any of the few issues with the moment would've been fixed with more testing.

Maybe it varies on the user and apps being ran on the phone and the network. But I do know htat samsung phones have reception issues.

I think the reps at Sprint handled it exactly the right way. In the old days when customers wished to port reps would disconnect the line or refuse to give account numbers anything to stand in the way. He made it clear that the only thing which would keep him with Sprint was an early upgrade which he was not entitled to and they were not going to give him. They could kiss his arse from here to the moon and he was going to leave. So...they help him. That's not being a smart arse that is giving him what he wanted. I hope the OP never posts in this forum again.

Its always funny to me when customer state they are willing to renew their contract to get what they want. Big deal, the company is still making up the money on the current contract you haven't fulfilled. Why would this be attractive to the carrier? You are asking them to take even more losses on you.

Everyone seems to miss the point in this form. Customers are still the most important part of any business. So he was a ten year customer which means Sprint made a lot of money off him. Plans are designed to be profitable to the carrier especially if they are smart phone plans. If they weren't how would anyone make any money. So enough with the biased point of views in here. It makes me sick to see how everyone jumps on the defensive just because he voiced his opinion I'm not saying that makes him right. Rules are rules but they really should be able to work with people if they have been loyal for ten years. Especially with a carrier like Sprint with a high churn rate. With all the competition in the wireless industry, customers have plenty ...
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point is made. He is another. Walmart makes money on tvs do they give you a new one after a year if it stops working? Does electric companies give you a break because they made money off you for 10 years if your house gets struck by lighting and you didn't purchase an added service of surge protection? The customer can make or break a company by wanting to much and demanding to much and said company gives to much to were they lose money. Ever hear of some customers a cheaper to not deal with? Its a reality in any business some customers are just to expensive for business.

It would be reasonable if they bound you by a contract for those things. And as for surge protection most power companies offer outside protection from lightning but power company's are not in competition with other power companies. They are usually governed by a commission unless you live in a deregulated market. Telecoms are in stiff competition with each other. Its critical that they do everything with in reason to retain a customers or the out come could cost them dearly as it has in he past. I'm not blaming Sprint for following the rules but rather I'm making suggestions on how they could improve their customer relations and perhaps have more options open for customers with those kind of problems. Like perhaps giving him a refurbished H...
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The contract is for a reduced handset no a lease like cable boxes. If you don't want a contract pay full price. simple I don't get how people miss this part of it. Why do you think they charge a etf that goes down every month so they can get back what they gave you with a reduced handset price. Allot of things are hidden in the cost of the plan including dealing with people that think they are entitled to everything they want because they are a customer. Sometimes its financially beneficial to a company to not deal with a customer.

In this customers case they probably caused more damage then good even if it was by following the rules. I'm not saying a customer should get everything they want the point I'm trying to get at is that they could try to work with him like giving him a phone of equal value instead of making him go through the same process again. I remember a bad experience I had with a Sprint rep in a store six years ago. I use to have problems with rude reps back when I used to be a customer for Sprint now I think they have changed some what since then hence one of the few reasons I came back. I'm saying this because people consult with me for wireless advice and I give it unbiasedly as best as I can. I grade a carrier on quality, customer service and reliab...
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It's Super Effective!

I agree with most of that. They should try and help as much as they can. But we only know his side and usually its not close to the truth. He may be one that calls everyday or every phone he gets is broke or something. Sprints big problem right now is they have gave the farm away for years and now is still paying for it with little results. Verizon don't give you crap with great results and att is closer to verizon with about same results. Tmobile gives and gives to and results like sprint cost a ton of money and little customer gain.

I think T-mobiles biggest draw back is the lack of investment in rural markets and some of their urban markets. I've yet to see T-mobile roll out EDGE in my neck of the woods and I live in a town of 50,000. You can't keep selling smart phones to people who only get 45K speed on a good day. People now have the opportunity to see how fast their internet is. If they had a 3G foot print like Sprints they would be a force to rec-kin with. They are still behind though they are slowly catching up. That was one reason Nextel needed to be bought they were not able to keep up with the rest of the market. T- mobiles markets their best selling points and become a cheaper soultion for those that want basic service with out all the extra bells and whistle...
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true. nextel was never ment to be a cell phone choice so to say. They were ment for business and direct connect. IDEN was not suppose to carry phone calls sms and definitely not data.

no wait wireless is not like any other utility we are entitled to whatever we want just because of our time with them and paying on time. regardless that they gave us money off that takes 24 months to recoup. hey try taking your tv back to walmart or best buy in a year and see how far you get!!!

Was it too much? Sometimes I overstate my point. 😛

I liked it too 😁

If I had to make a guess I'm betting that he's really angry because he dropped money on a moment and six months later the evo and droid x comes out. I think he wants one but doesnt want to pay retail.

So the argument was basically, look I've been your customer for a really long time and I want this badd ass phone subsidized or I'm going to leave and go to verizon where I can get their badd ass phone subsidized.

Ironically, I think this argument might have met with a better response... possibly.

The reps would likely have had a bit more sympathy (privately) but I still wouldn't put my arse on the line to upgrade him.