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1/1/10 OPPORTUNITY TO CANCEL YOUR SPRINT ACCT WITHOUT ETF

Austiniter

Dec 22, 2009, 10:56 PM
Sprint has notified me by statement that it’s raising its fee in the form of the Regulatory Charge. This fee will increase to $0.40 per line, along with a $4.99 account fee for those that have spending limits. The increases in charges are effective on January 1, 2010, and both constitute a material adverse change in my wireless agreement with Sprint.

Per Sprints Terms/Conditions: "If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to can...
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acdc1a

Dec 23, 2009, 11:06 AM
Last time I tried to cancel my 3 lines using a change in terms customer service just exempted me from the terms. 😕
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Sprint_2008

Dec 23, 2009, 3:59 PM
Austiniter said:
If you read your wireless contract carefully, carriers will document something known as a "material adverse change." In other words, if your carrier raises pricing of any kind during the term of your agreement (a "material adverse change") you're entitled to cancel your line without paying an early termination fee (ETF). The contract language is as follows:

"If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wis
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Menno

Dec 24, 2009, 5:02 PM
the savings are only a great value if the service works where you need it to. I used to have a tmobile plan I only paid 20 for. I switched to Verizon, paying 40. But I did it for coverage.
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jrfdsf

Dec 25, 2009, 12:06 PM
Menno said:
the savings are only a great value if the service works where you need it to. I used to have a tmobile plan I only paid 20 for. I switched to Verizon, paying 40. But I did it for coverage.

That's true, but the OP isn't complaining about coverage, he's complaining about the surcharges.
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Menno

Dec 25, 2009, 8:17 PM
He's actually not complaining about surcharges but rather using it as a reason to escape contract. He never really stated why he wanted to leave.
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Kayslay34

Dec 28, 2009, 12:22 PM
If your using it as your reason then thats pretty much the point of the complaint....
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Menno

Dec 28, 2009, 1:50 PM
eh, it seemed more of a:

Oh good, because of this change, I can get out of my contract now.

(Kinda like all the people who wanted to know if the ETF fee change would let them out of their verizon contract. The change itself wasn't the issue, but they were looking for a cheap way to get out of contract)

instead of a: I was perfectly happy with sprint until they increased this fee, now they've gone too far.
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Kayslay34

Dec 29, 2009, 4:49 PM
Agreed
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Azeron

Dec 28, 2009, 10:01 PM
Yeah, it would be foolish to cancel Sprint and go to Verizon when one could go to Page Plus and get unlimited talk and text for $39.99 with no contract.
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spinster

Dec 29, 2009, 12:37 AM
...And just hope you never have to contact customer service at Page Plus cellular, 'cause you will grow mold on hold...
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boomer916

Jan 3, 2010, 1:53 PM
🙂
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Austiniter

Dec 23, 2009, 9:45 PM
Well I canceled both my 2 lines today. I had a Customer Retention Specialist on the line. I asked for her name and Agent Number, then read her the terms and conditions and told her I wanted to cancel without Early Termination Penalty, she said that she had duly noted such, and that i would not be penalized. That I should port both my lines to another carrier on/or before 30 days otherwise i would be penalized. I also sent Sprint a Certified Letter confirming what the agent had told me as backup for court should I need to do so.
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rarodrig26

Dec 24, 2009, 12:23 PM
Sounds like you are super anal. Thanks for one less headache to deal with. Have fun paying more for less everywhere else.
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SprintCC

Dec 24, 2009, 7:53 PM
For court? You're kidding- right? The law suit would cost you far more than the ETF would anyway.

Regardless, you won't have the ETF. Sprint won't force you to pay the outrageous 20 cent fee. If it does show up on your final bill, call customer service and they will send you to account services where it will be waived.
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Austiniter

Dec 25, 2009, 11:11 AM
Thanks Merry Christmas. I took my 2 numbers and ported them over to AT&T Wireless. They're not much better but they don't charge AT&T Regular Surcharges but only Government Surcharges, plus I get a large discount having my service with them. They're network coverage and problems with dropping calls disturbs me, but AT&T is allowing me to come back and go month-to-month (since I was with them 8 years and just canceled within 50 days). I think AT&T was generous not to charge me re-activation fees, allow me to go month-to-month, and offer me my discount. One thing I like about AT&T is that I can change my plan anytime. Sprint will let you change your plan but when you do, your contract start-date restarts all over again. I think this is ...
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soothsayer54

Dec 25, 2009, 12:34 PM
One thing I like about AT&T is that I can change my plan anytime. Sprint will let you change your plan but when you do, your contract start-date restarts all over again. I think this is poor service upon Sprint. So wonder so many people continue to leave them.


Okay so this is someone who is either not very well versed or just making stuff up. Sprint has not extended the contracts for plan changes since 11/2008. As far as the regulatory fee, I think some people have had bad experiences including myself. However with that said the .20 more is far less than I would pay anywhere else for the same services, the exception being prepaid. I think all companies have there niche and serve a purpose. Sprint customer service to me a 10 year custo...
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Austiniter

Dec 26, 2009, 11:15 AM
Sprint indeed changed my plan to a new contract start date once I changed it. Everyone I spoke to has told me they do this. It happened to me, not sure about if they do it to everyone but it certainly appears to be the case. God Im glad to be gone from Sprint. What a horrific experience. 😁
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daxdc

Dec 27, 2009, 4:35 AM
Stop trying to spread misinformation. The previous guy was wrong. Sprint's right plan promise was actually effective 11/2007, where plan changes no longer affected contracts. If you have a legitimate beef, a customer care rep or even a retention specialist could have easily seen your contract extended incorrectly and fixed the dates. But of course, you are lying.
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cell_G

Dec 27, 2009, 2:35 PM
What a FLAKE!!! This guy obviously has done no research and is just talking out of his rear end! His probably wanted something crazy that couldn't be done by CS or retention and he has had a grudge ever since! Thanks for leaving and not calling in a million times any more and backing up our CS queue so our reps can help customers with real issues!

GOOD LUCK PAYING MORE GUY! HOPE THAT WORKS OUT FOR YOU!
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RavenSkyhawk

Dec 28, 2009, 2:19 PM
He did an upgrade at the same time. When you use the upgrade and change price plan at the same time the system uses Price plan as the reason for extention, but in reality it's because he recieved a new phone for cheap. Hope he returned that phone too. Can't use it on other networks without some serious modification. 🤣
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rarodrig26

Dec 26, 2009, 6:04 PM
Wow that is completely false. Sprint hasn't restarted contracts for plan changes in over 2 years now. And if it does happen by accident its an easy enough fix, i've fixed it once or twice myself. And back when we did..EVERY carrier did.
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crackberry

Dec 24, 2009, 1:36 PM
so out of curiousity, why did you cancel? was it to get better service? better plan? or just to cancel on principle and pay more with a different provider?
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Murphy

Dec 26, 2009, 12:58 PM
did you wash your vagina when you were finshed
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crackberry

Dec 27, 2009, 12:01 AM
Murphy said:
did you wash your vagina when you were finshed

lol... i almost tried to click 'Like' on this post. damn facebook :-)
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Menno

Dec 24, 2009, 5:00 PM
or when you call into cancel, they offer to credit you the fee for the remainder of the term, and you can't escape without an ETF then.

Fees like that are easy to Credit.
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captainplooky

Dec 29, 2009, 2:33 PM
Menno said:
or when you call into cancel, they offer to credit you the fee for the remainder of the term, and you can't escape without an ETF then.

Fees like that are easy to Credit.


Actually if they offer to credit you like that they have just acknowledged that you have in fact been a material adverse effect on you and are now trying to compensate for that.

You can choose the compensation or not.
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justcallitanight

Jan 4, 2010, 5:47 PM
No, by crediting you the value of increase they are negating the "adverse" effect of the change.

As per Sprint.com Terms and Conditions:

"When You Don't Have To Pay An Early Termination Fee"

You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement"

By crediting the fee your are still liable for the ETF.
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rainbow_metals

Jan 5, 2010, 5:51 PM
are you a lawyer because the way i interpret that is that there is still a change but that sprint is making an adjustmet for it, it does not change the fact that there was a change made to the contract.
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SprintFTW

Dec 25, 2009, 6:45 PM
I hate to tell you this but you are probably going to be charged the ETF if all the account rep did was 'note' the account 🤣

Good luck trying to get it cleaned up when the bill comes... I'm sure you will but it won't be easy. Still not worth a court case though, it will cost you more that way.
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cartmanst

Dec 28, 2009, 8:02 AM
Two things I want to comment on regarding this entire thread...

1) Why do people automatically think they're getting a super-awesome-better-than-jesus-can-do deal when they get out of their contracts X months early? Honestly I am sick of people that say ETFs aren't fair. ANYBODY that received a discount towards a device deserves a contract, plain and simple.

2) It is conversations like this that I am EFF'ING GLAD I am not a Sprint CS Agent any more. My center was the first to hit 90% IR, our CSAT was ALWAYS top 3 or 5, and yet we constantly dealt with deadbeats that wanted out of their contracts for something absurd, or one guy I remember hadn't paid a bill in TWELVE MONTHS wanting me to issue credit for something.

Seriously pe...
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captainplooky

Dec 29, 2009, 2:37 PM
Hypocritical much?

You apparently have no issue with contracts being written in legalese and in ways to purposefully confuse the average consumer to the sole advantage of the carrier, but find it offensive when consumers try to use the contract in their own defense?

How laughable.
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RavenSkyhawk

Dec 29, 2009, 4:16 PM
Correction, Lawyers write contracts in legalese for the purpose of being hired to interpret them. Lawyers are your big swindlers. Blame them for your problems not being able to uphold a contract, they wrote them.
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VZW Sales Mgr

Dec 30, 2009, 5:12 PM
If the majority of posters to this thread are sprint CSR's it's no wonder the guy left! none of u have been very nice! I hope the OP finds a better deal and has a better experience w ATT.
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txsprintrep

Dec 31, 2009, 4:06 PM
Ok ok ok ok, How we act on the website should in no way give anyone the impression that we conduct our work life the same way. We are not on the clock. We are not obligated to provide customer service on a casual forum......I am not going to lie AT&T reps are nice, they have to be to get one to pay 40 more a month than what they would pay at sprint. He is freaking out over a 5 dollar charge......if he is fretting about that amount perhaps he doesn't have enough money to be paying for service anyway. Thats the music some people just have to face. I am not trying to be rude but it irritates me that everyone has a universal biased opinion about sprint reps. I am a sprint rep. I provide my customers with excellent service when they come to me. Y...
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RavenSkyhawk

Jan 5, 2010, 6:20 PM
I wish him the best of luck. If the majority of posters on here were ATT reps we would readily see that most are trying to drive up their business by spreading a "get out free" rumor which just happens to be true. Maybe we are customer's tired of our customer service reps getting bad information from unreliable sources?

Maybe we love our jobs and want to be sure everyone has accurate information before they make decisions, because not all reps care, not all reps are in a customer service position and will let someone go without caring about the effect on the company.

Yes I am a representative (not saying for which), but I deal with rumors like this all day. "No you can't get out of contract due to a commercial you saw that no one else...
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