hey
whats up with the 3rd party vendors setting up everyones account wrong! stoppit
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Yeah I know theyre a bih hassled over here where were at. Alot of them are putting them on wrong Corporate discounts, charging activation fees and such. When the bill is messed up and they dont want to fix it, they say, go to the corporate store they can credit you. If only that were so.... 🙄
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It works both ways corporate boys. We get a bunch of you crap as well. I send corporate stores all sorts of crap espically when you try to steal my sales. I also know that is y u try to steal my sales cause i send it your way. Its an endless battle but i do my job and you do yours. I dont have the access to an account like you guys do. If i did than i wouldnt have to deal with the corporate store headache!
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Your the reason why our customer satisfaction is ranked last.... because you are only worried about sales. They don't give you guys access, because you are more prone to F things up and when you guys do F things up you refuse or are unable to fix it.
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Wow, We are on the same team here ok. Why are we cutting at each others throats. Each side makes mistakes that the other establishment may have to repair. The point is to get it done with a smile and make the customer feel wanted. If you have a bitter attitude fixing the problem because the opposite establishment messed something up the customer will be able to read that anger and bitterness. Think about how a customer feels when they see your expression change from "hi welcome to sprint" to "those guys at the ____ store can go to hell" Yes customers can read that. Pull it together people. We are both trying to provide a service to people while offering excellent customer service. From what it sounds like; both of you need practice.
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def not a new story man. my store ended up being shut down because we had 4 third party vendors set up shop in our mall. we went from being a sales store to a retention store, dealing with all the mistakes and lies that the vendors were feeding people. in the course of two years we went from being a 200+ phone store to being an 80 phone store, and a good 20-30 of my hours every week were spent fixing billing problems, fixing accounts, and on the phone with tech support because the vendors were just chucking phones at people without making sure they were doing it right.
it'll never stop as long as sprint keeps using vendors to sell their phones along side their corporate stores. it's a cannibalistic model really. i think sprint need...
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it'll never stop as long as sprint keeps using vendors to sell their phones along side their corporate stores. it's a cannibalistic model really. i think sprint need...
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Not all vendors are like this though. I used to work for one, and I can tell you I can set me up a flawless account still no matter the platform. In a vendor setting or corporate setting.
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i know not ALL vendors are, just every one that i've come into contact with so far. and it's usually not an issue of whether or not they CAN, it's a matter of whether or not they DO.
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In my city, we have two Sprint Preferred retailers, 1 corporate store, 2 Walmarts, 2 Radio Shacks, and 1 Best Buy that all sell Sprint.
I find that of the stores, the only place where the people actually know the features and capabilities of the phones and want to spend the time with you to teach you how to use them is the Sprint Preferred Retailer stores. The Preferred Retailer stores are also the only stores that take time to assess your plan vs. your usage and make necessary adjustments and they seem to be the only ones who care to inform customers of prorated billing.
However in our neighboring city the corporate store gives a better experience.
In reality, it all comes down to management. If you have a manager who only cares ...
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I find that of the stores, the only place where the people actually know the features and capabilities of the phones and want to spend the time with you to teach you how to use them is the Sprint Preferred Retailer stores. The Preferred Retailer stores are also the only stores that take time to assess your plan vs. your usage and make necessary adjustments and they seem to be the only ones who care to inform customers of prorated billing.
However in our neighboring city the corporate store gives a better experience.
In reality, it all comes down to management. If you have a manager who only cares ...
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i think that it comes down, quite a bit, to geography. the 3rd party vendors in my area, all seem to suck, hence my disclaimer.
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Yeah the 3rd party guys here are all teenagers, placing every new customer on a Wells Fargo discount and when they get really high prorated charges they send them "to the corporate store" to get the credit for it, 🙄
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I would have to agree with storelead. I would love it if sprint pulled their product from third parties. I know that there are issues with that but I don't mind. I don't see it fair that a corporate store has to compete with a best buy less than a quarter of a mile away from us, a vendor store right across the street in the mall (great location for a corporate store HELLO), a vendor right off of the free way and another vendor on the south end of town. They can all do diff pricing. We also have to compete with telesales and online pricing too. It doesn't make sense to me. Why would sprint want to take business from their corporate stores? If they did, why even pay the rent to have corporate stores??? What is the point? My store is a b store ...
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Wow I have never heard of a corporate store that didn't offer service and repair. Perhaps you are crying to the wrong people. You need to get some techs in there if you even wanna compete with those vendors that do. Thats kinda sad. Let me tell you this. What corporate stores and even vendors in my experience can offer is customer service. This is of course in comparison to wally world or best buy who just wanna off thier phones at cheap prices. They suck ass at setting up accounts and can barely activate a phone without messing something up. In third party retail I offered some customer service that made corporate boys look like chumps. I agree with another individuals post it is not really the establishment. It is all in the employees hand...
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I understand that but I think vendors should train their employees better. If you are a vendor emp, you are a one in a million lol! Our vendors here dont care. They want the money and that is it. I dont think its right for me to compete with everyone selling sprint. I think sprint should sell sprint and that is it. Thats just my thoughts.
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Yeah I can agree with you on that one in a way. I am actually a 3rd party vendor right now in about a town of 12,000. Pretty small base over here. About 20 miles away we have a corporate store and about 5 3rd party locations excluding the mall. So I understand that bitterness towards people on the same team compeating. They dubbed the "tech" Although we dont have repair here, I ensure the customer is happy and knows how to properly use thier phone, I also enjoy taking care of customer issues. I like to see the customers face of enjoyment.
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Well i happen to be a manager at a 3rd party retailer that just happens to be sprints largest 3rd party retailer besides the best buys and walmarts. we get the same training as corp stores do... from corp sprint reps. so your reps that have bad customer service or do not have the knowledge are either a) not trained properly or b) dont care... I know in my store that my reps are customer focused and try our hardest to fix customer issues here... i dont want a customer to go to another store cause that means that i have lost a customer for good..
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