Don't get mad, get even!
I've been reading a lot of threads concerning customers that are on "old" Sero plans. I too have 2 Sero plans that I was able to get in 2007. It is time to upgrade my phones and I am getting the
"phone run around" like most others that are on Sero plans. I understand the fact that Sprint wants more money for basically the same service plan I get now in order for me to carry around a smart phone, like I have now.
However, I have decided to keep my "old" Sero plan and get a phone that Sprint wants me to have for my plan. I realize I could upgrade my plan and pay $30 more a month. But how do I know in 24 months sprint won't claim the upgraded plan will be an "old" sprint plan and I will need to upgrade my plan again in order to purchas...
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"phone run around" like most others that are on Sero plans. I understand the fact that Sprint wants more money for basically the same service plan I get now in order for me to carry around a smart phone, like I have now.
However, I have decided to keep my "old" Sero plan and get a phone that Sprint wants me to have for my plan. I realize I could upgrade my plan and pay $30 more a month. But how do I know in 24 months sprint won't claim the upgraded plan will be an "old" sprint plan and I will need to upgrade my plan again in order to purchas...
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I don't see that any reps are getting mad because someone is on a SERO plan. Congratulations. What I see, is reps getting mad when someone complains about not being able to get a specific phone. Keep your SERO plan, but upgrade to a comaptible phone quietly and stop complaing and flooding the stores or customer care to get something changed that isnt going to change. One guy said he called Executive Services. Seriously? Sprint is a business and they have a right to charge what they want for their services, just like you have a right to not use the services and go elsewhere. Sprint is neither forcing you to change your plan, nor forcing you to upgrade to a plan specific device. You want them in conjunction, and no one at any sprint level is g...
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It's never easy having to be "forced" into a new plan system, but that is the way things are (as is with alot of Carriers). I never had a SERO plan, but have been with Sprint so long, I remember signing up with them without a contract. When I needed a new phone, I would grab the same one off eBay (risky, I know) & then activating it without having to "upgrade" my plan.
However, the time came when I needed a specific phone & reluctantly signed a 2yr contract after years of the month-to-month plan. I accepted that this was just what had to be done. And then when I decided on a Smartphone & needed to add family members on my account, I had to up my plan again. No complaints, just what had to be done.
Costs fluctuate & deals & plans change...
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However, the time came when I needed a specific phone & reluctantly signed a 2yr contract after years of the month-to-month plan. I accepted that this was just what had to be done. And then when I decided on a Smartphone & needed to add family members on my account, I had to up my plan again. No complaints, just what had to be done.
Costs fluctuate & deals & plans change...
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No one gets mad until someone threatens to cancel service because they want to have their cake and eat it, too. Sprint is not the only carrier that does this. Verizon has certain phones which require the Nationwide calling plan in order to be activated. This is because formerly VZW billed data usage as voice air-time. So customers have the option of upgrading to a phone which can be used with their old plan or upgrading to a full HTML phone and changing their plan. Fortunately they build the requirement into the system so that reps with no backbone can't be bullied into making exceptions. These people who come here looking for a loophole are the same ones who repeatedly call into care threatening to cancel and when they are told no han...
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Thanks for the post guys! And, thanks for clearing up the part that is frustrating for the reps.
However, I just want to say that I think a lot of the reason why people call in and try to get things that might seem unreasonable is because they've done it in the past and been successful. You know the retention department where they will throw in something "extra special" to keep you as a customer? That's what people are looking for. Why? Because it's worked in the past. And the consumers didn't start that, Sprint did. Therefore, I hate to say it but Sprint, as well as other phone companies, kinda created their own monsters.
It all goes back to child psychology. Remember when you were a kid and could get by with somethings ar...
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However, I just want to say that I think a lot of the reason why people call in and try to get things that might seem unreasonable is because they've done it in the past and been successful. You know the retention department where they will throw in something "extra special" to keep you as a customer? That's what people are looking for. Why? Because it's worked in the past. And the consumers didn't start that, Sprint did. Therefore, I hate to say it but Sprint, as well as other phone companies, kinda created their own monsters.
It all goes back to child psychology. Remember when you were a kid and could get by with somethings ar...
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You are so right. When I was in CS I learned quickly to never tell a customer no because a supervisor could always be counted upon to do something (or have me do something) which I had said could not be done. So it is no surprise customers call in repeatedly. This is why I like the fact that carriers lock price plans to specific equipment.
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But you're not a child, are you? Sprint runs a business. It's blatantly stated through all of Sprint's literature that certain devices require the SE Plans. You have the option to change plans,change carriers, or select a phone that will work with your current plan. I wish I could still get gas at $.99/gallon but that's not gonna happen.
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I feel for both sides of this issue...but at least Sprint continues to honor the old plans for most handsets. Remember when Cingy took people with the old $99 unlimited AT&T plans and forced them to migrate to something else when the contract expired? Just keep complaining and watch that happen to you!
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