i was fired from sprint.
so i was working at customer service billing department for sprint, and i was fired in early january for having too low issue resolution score. im ok with that, however i would like to ask in this forum to sprint rep what would you have done in my situation, i want to see what could i have done to resolve the issue...so i had a 50 percent issue resolution out of 7 surveys...one was an i dont know, 3 were yes and 3 were no...my first "no" came to be that a customer calling in was beign charged the rate for dialing a cell phone to the dominican republic and she was claiming that it was a landlind, you know how landlines has lesser rates, well she was stubborn that it was a landline not a cell phone,...secondly a customer could not verify the ...
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tmorocks said:...
so i was working at customer service billing department for sprint, and i was fired in early january for having too low issue resolution score. im ok with that, however i would like to ask in this forum to sprint rep what would you have done in my situation, i want to see what could i have done to resolve the issue...so i had a 50 percent issue resolution out of 7 surveys...one was an i dont know, 3 were yes and 3 were no...my first "no" came to be that a customer calling in was beign charged the rate for dialing a cell phone to the dominican republic and she was claiming that it was a landlind, you know how landlines has lesser rates, well she was stubborn that it was a landline not a cell phone,...second
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jrfdsf said:
Maybe the real reason you were fired is because someone at Sprint learned of your Phonescoop username?
🤣 LOL 🤣
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Sentence structure. Paragraphs. Spacing. Punctuation. Those make posts so much easier to read and follow. Otherwise it looks like a wall of gibberish.
Not sure if that related to your work product, but I've found it very often correlates.
More to the point, I don't think you were really fired for those particular surveys. In my experience, reps who have months or years worth of quality work and productivity for the company don't get axed for a small string of bad luck.
I'm thinking they just used that as an excuse to reduce headcount (layoffs being pretty common these days). Whether the writing was on the wall and they specifically targeted you based on prior history, or whether you were just the random duck in a row whose ...
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Not sure if that related to your work product, but I've found it very often correlates.
More to the point, I don't think you were really fired for those particular surveys. In my experience, reps who have months or years worth of quality work and productivity for the company don't get axed for a small string of bad luck.
I'm thinking they just used that as an excuse to reduce headcount (layoffs being pretty common these days). Whether the writing was on the wall and they specifically targeted you based on prior history, or whether you were just the random duck in a row whose ...
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LOL 🤣 ...
I apologize for the horrible grammer. I'll try harder in this reply.
I've been a hardcore tmobile fan since 2002. I would never leave tmobile. And Sprint is an amazing company as well, but with a bad reputation. I love their network, I mean they have EVDO REV A while I am trying to surf the internet in my sidekick on EDGE. Also, I consider pricing at Sprint to be reseanable. I would always talk about tmobile at work with my peers, but while I was taking calls, I completely sold the product Sprint, and sometimes I even talked bad about tmobile.
What I do not understand is the entire issue resolution ruler they measure you with. Is their a direct corrilation between issue resolution and customer satisfaction?
As far...
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I apologize for the horrible grammer. I'll try harder in this reply.
I've been a hardcore tmobile fan since 2002. I would never leave tmobile. And Sprint is an amazing company as well, but with a bad reputation. I love their network, I mean they have EVDO REV A while I am trying to surf the internet in my sidekick on EDGE. Also, I consider pricing at Sprint to be reseanable. I would always talk about tmobile at work with my peers, but while I was taking calls, I completely sold the product Sprint, and sometimes I even talked bad about tmobile.
What I do not understand is the entire issue resolution ruler they measure you with. Is their a direct corrilation between issue resolution and customer satisfaction?
As far...
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technically you were still in your probation peroid, so really they could have chosen any reason to let you go. sorry to hear that you were let go though, maybe try doing something you like. if you like tmo, then try applying with them, you seem like you would know alot about their products and services, thats an option.
good luck in whatever you choose to do.
good luck in whatever you choose to do.
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Two and a half months, huh?
Yeah, sounds like they got you with two weeks left on that probation period. Last one in, first one out, as they say.
☹️
Best of luck in future endeavors.
Yeah, sounds like they got you with two weeks left on that probation period. Last one in, first one out, as they say.
☹️
Best of luck in future endeavors.
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AND...I do not think I was fired to reduce headcount. The call center is always hiring. I constantly pass by there and there is a big sign saying "NOW HIRING. APPLY INSIDE. WALKINS WELCOME"..
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You were just the victim of Sprint slashing headcount more than likely. I suspect this is going to be happening with Verizon once the Alltel integration is completed. The Next Depression is coming. Is anyone paying attention?
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Unfortunately this is a problem with retaining customers. When a representative follows the rules as far as telling the customer the truth (seldom what a customer wants to hear) it doesn't matter how nice or how well you put it that customer 9 out of 10 times doesn't like it. If they broke the rules on procedure to satisfy the customer they get dinged on quality so my ultimate attitude I had to develop to survive mentally walking that thin line when I use to work there was tell the truth and if that wasn't good enough transfer them to retentions lol
so glad I don't work there anymore
Love the service and my bill is seldom wrong, when it's not right it does get fixed.
so glad I don't work there anymore
Love the service and my bill is seldom wrong, when it's not right it does get fixed.
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