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As if being a sprint rep recently wasn't bad enough

Teck_72

Jan 30, 2009, 10:47 AM
Before people get the wrong impression, I am very grateful to have a job currently in this economy, but this is just getting to be too much.

So, at our morning meeting today, our manager (who's last day is today) informed us of some new stuff that our regional manager is going to enforce. The one thing that he said that really just blew my mind was a new thing around C-sat that we already have about 20 different policies for. Any one that has walked into a sprint store recently knows that we have to talk to you about the surveys, and confirm the fives.

Now it turns out that our regional manager wants the person with the lowest C-sat for the month, to wear a sign. This sign, which i imagine is at least an 8x12 sheet of paper, is go...
(continues)
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SprintFTW

Jan 30, 2009, 10:58 AM
Yup. This is the kind of BS I quit Sprint for...
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SprintGuy_23

Jan 30, 2009, 11:47 AM
I quit working for Sprint because we were part of an affiliate that was extrememly successful and when Nextel was acquired we were ultimately scooped up by Sprint. The commissions with Corporate were half of what I was previously making and the decisions by the powers that be were ridiculous.

I'm surprised anyone is left working at that store due to the possibility of having to be humiliated by wearing that sign. I suppose it's only because the economy is so poor and the chances of finding another job right away is slim.

I'd still be tempted to tell him to take that sign and stick it right up his ass.
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lateralus517

Jan 30, 2009, 12:39 PM
Which affiliate did you work for? I work for an affiliate in VA. We are owned by Shentel.
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liquidfire

Jan 30, 2009, 3:01 PM
ugh. i work for under shentel too. sometimes they are cool, but they have a tendency to piss me off
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lateralus517

Jan 30, 2009, 3:38 PM
That sucks. What store do you work for?
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liquidfire

Jan 31, 2009, 7:09 PM
digicel @ cap city mall
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lateralus517

Feb 9, 2009, 3:04 PM
What state are you in?
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ats56

Jan 30, 2009, 9:09 PM
You might find this interesting if they try to make you wear that sign.


http://www.chiefexecutive.net/ME2/dirmod.asp?sid=&nm ... »

Doesn't look like it is legal to them to do that. You can either show them the article or wear the sign then sue them. Twisted Evil
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a99tandem

Jan 30, 2009, 4:17 PM
That's ridiculous, degrading, and certainly not within store policy. Email HR, dan@sprint.com and Paget Alves.
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Sprint_Pony

Jan 30, 2009, 5:45 PM
I agree, I'm sure that the higher ups don't want people in the store announcing that Sprint has bad customer service. And the RM has to realize that every conniving customer is going to use it to his advantage and extort credits out of the stores to get a promise that they'll give a five on the survey. There are better ways to motivate people, fear only works for so long as a motivator.

I'm also dying to know what region this is in.
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Teck_72

Jan 30, 2009, 8:05 PM
It's in the WI/IL region
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Sprint_Pony

Jan 30, 2009, 8:12 PM
Why does that not surprise me, I also work in the WI/IL region, and I can see our RM thinking that that would be a good way to motivate people.
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MarkCohen

Jan 30, 2009, 5:31 PM
That's lame. It's things like that that make me glad I'm indirect.
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Cellenator

Jan 30, 2009, 8:30 PM
Laughing Laughing Laughing Laughing Laughing Laughing Laughing Laughing Laughing Laughing Laughing Laughing dont be the lowest c-
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Azeron

Jan 31, 2009, 10:37 AM
Man! I would let them put the sign on me...get some pictures taken and sue the hell out of them! Someone is about to get PAID!!!
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rarodrig26

Feb 1, 2009, 4:22 PM
That is completely illegal, and I can gaurantee that is not a "Sprint" idea. I work for Sprint at a retail store and that is most definitely the idea of some idiot in your chain of command b/c i have never heard of such a thing. I would call HR the second you have a chance and tell whoever tells you where that where they can shove it.
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rarodrig26

Feb 1, 2009, 4:51 PM
*that was supposed to be "wear" not "where"...my bad
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Kenton2k

Feb 4, 2009, 4:32 PM
I honestly can't believe that a store would actually do that to someone! I work for a Verizon store in the Il/Wi region, I want to come to your store and witness this for myself! haha post pictures or something
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MrHawaii

Feb 5, 2009, 2:44 PM
It is sad sometimes good people make bad or wrong decisions in tough times. I am sorry if it has already been said in this thread I did not have time to read the whole thing.

You should definitely call EHL and/or ethics help line. If you ever feel anything is borderline wrong, unethical, belittling, etc go ahead and call them. Best of luck!
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