So does the Talk/Message family plan really include KB in the Pictures?
So does it really have them for free? I keep seeing peoples different responses at work that theyre getting charged the KB on the new plans. So on the new Talk/Message plans, if you send a Pic/Vid will it charge you?
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Will it charge the KB per pic you send? I called customer care and they said that before, they would charge you $0.20 per message PLUS the KiloByte usage. On the new plans it waives the $0.20 but still charges you the KB usage. The retail stores tell me its free to send a picture on that plan and it'll never charge you the data charges. SO which is correct?! Please help! 😢
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This is something that has always been an issue with Sprint billing. This is how it works. Having the Everything Messaging plans include unlimited pict and text instead of the $.25 per pict message and $.20 for text message. But it DOES NOT allow you Kb access your recieved pictures from your phone or sending them from your phone! Putting the $15 data pack on you phone will include all of this.
If you call customer care, they will re-credit you for this most of the time. But you will have to do it each month.
Sprint Reps. I have found a code which will correct this, but it only works on certain accts. Placing a restriction on CASUAL DATA CHARGES on the account also works for some. If you know of a fix as well PM me.
If you call customer care, they will re-credit you for this most of the time. But you will have to do it each month.
Sprint Reps. I have found a code which will correct this, but it only works on certain accts. Placing a restriction on CASUAL DATA CHARGES on the account also works for some. If you know of a fix as well PM me.
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but your not suppose to be charged for the kb. its a billing system error that they never fixed. i've talked to care, tech and my account manager, they all said that kb is suppose to be included.
the only time you would get charged kb, is if you access your pic mail via the browser on the phone.
the only time you would get charged kb, is if you access your pic mail via the browser on the phone.
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correct.
It just sucks that someone in billing tech is too worthless to figure out a fix for it.. like, oh.. I dunno, NOT CHARGING WHEN CONNECTING TO PICTURE MAIL SERVERS!
It just sucks that someone in billing tech is too worthless to figure out a fix for it.. like, oh.. I dunno, NOT CHARGING WHEN CONNECTING TO PICTURE MAIL SERVERS!
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Actually here's where the KB charges are coming in. You can send and receive txt and pic mail all day everyday to any and everyone. However when you receive a pic mail Sprint's pic mail uses the internet to send and receive so that data is included with the plan however; you have the option to save the pic to your on-line album which is what you should do and or you can save it to your phone. When you save the pic to your phone is when you get charged casual data usage and it charges you cause it's like downloading a ringtone. So as long as you don't save the pic to your phone you'll be fine. Save it to your online album and then access your pic from your home PC and then put them onto a micro SD card and then you can have them on your ...
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that is retarded!
what is the point of pic mail if you get charged to save your pics to your phone? yea there is a work-around, but thats stupid.
i hate sprint billin
what is the point of pic mail if you get charged to save your pics to your phone? yea there is a work-around, but thats stupid.
i hate sprint billin
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well you feel the same as many others, but what you fail to understand is that you dont have a data plan and it costs money to send/recieve data. go look for the topic "unlimited profit" in the general forum and find out why "messaging" is free but data isnt.
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ok well heres the thing...first off i work for sprint. so i know how the system works. yet i fail to see why sprint is the only carrier that has their pic mail setup this way.
on att and vzw the pics are sent to the phone and can be saved without any data charges. vzw and sprint are both CDMA, so why cant sprint make it work the same instead of nickel and diming its customers.
also $.03/kb is crazy! vzw charges $1.99/mb for casual usage. with sprint its $30.72/mb(there are technically 1024 kb in a mb).
if sprint would make it like $2 or $3 per mb for casual usage, it wouldnt be such a big deal. but they rape you on casual data and then make you think you are getting unlimited pic mail (which you are), but they make these nice lil th...
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on att and vzw the pics are sent to the phone and can be saved without any data charges. vzw and sprint are both CDMA, so why cant sprint make it work the same instead of nickel and diming its customers.
also $.03/kb is crazy! vzw charges $1.99/mb for casual usage. with sprint its $30.72/mb(there are technically 1024 kb in a mb).
if sprint would make it like $2 or $3 per mb for casual usage, it wouldnt be such a big deal. but they rape you on casual data and then make you think you are getting unlimited pic mail (which you are), but they make these nice lil th...
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Agreed.. and the BS about "oh only if you save the pictures to your phone"
Thats wrong too, the customer needs a SOC code on their line that I dont know off the top of my head.
The description is "casual data usage" though.
Thats wrong too, the customer needs a SOC code on their line that I dont know off the top of my head.
The description is "casual data usage" though.
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correct me if i am wrong but doesnt "casual data usage" mean just that, your not paying for a plan and using it casually, so you are charged the $.03 per K/b? 🤨
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It would seem that that SOC code gives a certain amount at a time for free.. its the only time I have seen pplnot charged for picture mail
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can someone please figure this out?
i called CS yesterday to get my parents bill fixed since sprint charged them $30 for data usage that was due to pic mail.
the wonderful rep reading from her script could only tell me that picture mail is included in the $99.99 fam plan, but you have to pay to send or receive pics. so explain to me how it is included as unlimited, but to use it at all you have to pay data usage..... 🙄
i called CS yesterday to get my parents bill fixed since sprint charged them $30 for data usage that was due to pic mail.
the wonderful rep reading from her script could only tell me that picture mail is included in the $99.99 fam plan, but you have to pay to send or receive pics. so explain to me how it is included as unlimited, but to use it at all you have to pay data usage..... 🙄
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the way picture mail works is that any thing under 300 kb can be sent in a text anything over that you will be charges data usage because it will have to dlif you send or get a pic 301kb you guessed all 301kb you will be charged for if you think im making this up try it take a small size pic and send it it will not connect to send or to get it back
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what needs to be done is a billin case. this then will correct the issue with the kb charges occuring. this does not happen to everyone who uses the pic mail in these plans. i have submitted several cases myself and followed up with the customers to see that the issue was resolved. if you apply the soc code for casual data charges, this will give customer free data or mostly free, and thats defeating the purpose. customers tend to lie and say they dont use the internet. the case will determine what was done at that point. well.. if we spent several hours back and forth between the pic mail acct, size of pic sent/recieved and how many kb were used, we would be able to figure it out. most times you can see this by looking at kb usage. if they...
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What SOC are you talking about? ANd the tool I always use is the EZ button, then Picture Support. Helps determine Lie VS truth when it comes to pictures.
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yea thats what im talking about. compare that with the dates and times of the data usage. pic mail support tool will give you the dates and times the pictures were sent and recieved.
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if your adding a data soc then they are getting all data picture or not for free
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according to kms, the new sms socs that include pic and video mail services, do to an extent include data usage. it states that any pic mail or video mail would have to be under 300 kb to not be considered casual data usage. any file size larger than that sent or recieved would recieve overages for the amount of data over 300 kb. so it sorta gives you limited access to data usage. and the way cust can tell is it will prompt the reciever that they have a pic/video message, but won't display it. it will then ask them to connect to a sprint server to complete the download. if you're sending and you want to know you should just look at the file info of whatever kind of file you're sending to determine if its under 300 kb.
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