Can Sprint make a comeback?
I have been reading through much of the information, the disputes and the arguments across the forum boards and I wanted to start a friendly discussion.
Sprint Nextel currently stands in Third for Subscribers in the nation. At one point in time, they were (seemingly) ahead.
With the new direction that the CEO is taking Sprint, and some of the adjustments (dare I say improvements) being made seem like a positive step forward. From an objective standpoint, how much damage has been done to Sprint's reputation due to the Sprint Nextel Merger, Sprint's poor customer service ratings and the overall past few years? And what impact will the steps that the company is having really make in an industry dominated by the two overwhel...
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Sprint Nextel currently stands in Third for Subscribers in the nation. At one point in time, they were (seemingly) ahead.
With the new direction that the CEO is taking Sprint, and some of the adjustments (dare I say improvements) being made seem like a positive step forward. From an objective standpoint, how much damage has been done to Sprint's reputation due to the Sprint Nextel Merger, Sprint's poor customer service ratings and the overall past few years? And what impact will the steps that the company is having really make in an industry dominated by the two overwhel...
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Wrong.
Sprint is nowhere near bankruptcy, much less in it to get out of..
They take in hundreds of millions of dollars a month. They also have less debt than Verizon, as one example.
Their biggest challenges right now are market perception and keeping up the improvements in customer service made over the last year.
Sprint is nowhere near bankruptcy, much less in it to get out of..
They take in hundreds of millions of dollars a month. They also have less debt than Verizon, as one example.
Their biggest challenges right now are market perception and keeping up the improvements in customer service made over the last year.
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ac4321 said:
Their biggest challenges right now are market perception and keeping up the improvements in customer service made over the last year.
And that pesky losing millions of customers every quarter.
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i'd rather lose millions of idiot customers with a false sense of entitlement, that dont want to pay for anything, than deal with them everyday and waste my time
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I think his point is that Sprint, in times past, allowed folks with bad credit Become customers without strings attached. while it gave them short term gains, it has resulted in long term losses. these same folks have Become liabilities to the company. getting rid of them, therefore is a plus.
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I agree with that! I've been called a Troll before for saying that one of Sprints biggest issues was that it extended too much service to people with terrible credit. A customer who doesn't pay their bill is not really a customer. It's a liability.
However, are those million plus customers a quarter they are loosing actually non paying customers or ports? What are the numbers on that?
However, are those million plus customers a quarter they are loosing actually non paying customers or ports? What are the numbers on that?
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Sprint must survive!!!! The cellular world will be in deep doody if it get worse for Sprint. This Friday the numbers are out and if we see over a million net losses, then I'm afraid for the future of Nextel! Sprint can burn in hell but Nextel must live forever! We don't want to live in a world ruled by lame verizon and att! Believe me that would be bad for everyone! for obvious reasons!
I believe sprint has furiously working on correcting the problems. We can debate all day but churn and net adds will deal the final blow or positive outcome. I hate sprint for destroying Nextel, and when I see stupid chit like press releases from sprint saying we're committed to Nextel makes me just want to scream! yeah you dumb mother ****** that's w...
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I believe sprint has furiously working on correcting the problems. We can debate all day but churn and net adds will deal the final blow or positive outcome. I hate sprint for destroying Nextel, and when I see stupid chit like press releases from sprint saying we're committed to Nextel makes me just want to scream! yeah you dumb mother ****** that's w...
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Me, I bounce around from carrier to carrier quicker than women buy new shoes. 🤣
So from my experience I've come to the opinion that if Sprint/Nextel want to survive they need to cut the fluff!
Go with what you got and dump you're money into it to make it better. By that I mean they've got Nextel (iDEN), quit dumping money into Qchat! It'll never compare to iDEN and from reviews on the web it has less coverage than Nextel does. Put you're money into expanding the iDEN coverage (If you really plan on "reviving" it). And stop with the hybrid phones, don't insult the customer. If they want Nextel they're going to buy a dedicated Nextel phone. If they want Sprint they'll buy Sprint.
Now for the Sprint side of the house, you've got two big...
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So from my experience I've come to the opinion that if Sprint/Nextel want to survive they need to cut the fluff!
Go with what you got and dump you're money into it to make it better. By that I mean they've got Nextel (iDEN), quit dumping money into Qchat! It'll never compare to iDEN and from reviews on the web it has less coverage than Nextel does. Put you're money into expanding the iDEN coverage (If you really plan on "reviving" it). And stop with the hybrid phones, don't insult the customer. If they want Nextel they're going to buy a dedicated Nextel phone. If they want Sprint they'll buy Sprint.
Now for the Sprint side of the house, you've got two big...
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Would you buy a Honda based on their advertisements or based on their rep, witch they've earned.
That's what I mean buy cut the fluff & advertisements. Of course don't cut all advertising. But Sprint/Nextel has come out with some killer phones lately, in my opinion & experience they have the clearest CDMA network, and they've got the best PTT network in Nextel.
So work with that, invest in it, make it better & more reliable than it already is and EARN the customers back.
That's what I mean buy cut the fluff & advertisements. Of course don't cut all advertising. But Sprint/Nextel has come out with some killer phones lately, in my opinion & experience they have the clearest CDMA network, and they've got the best PTT network in Nextel.
So work with that, invest in it, make it better & more reliable than it already is and EARN the customers back.
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andy2373 said:
Would you buy a Honda based on their advertisements or based on their rep, witch they've earned.
That's what I mean buy cut the fluff & advertisements. Of course don't cut all advertising. But Sprint/Nextel has come out with some killer phones lately, in my opinion & experience they have the clearest CDMA network, and they've got the best PTT network in Nextel.
So work with that, invest in it, make it better & more reliable than it already is and EARN the customers back.
Sorry Andy but advertising is key. It will make or break a service or product. Reputation doesn't mean too much in the case of Honda. Why? It's competition is say Toyota, who also has a awesome reputation. So then it comes...
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Sprint will make a comeback, as soon as the economy gets back on track and middle class becomes more financially stable, all of those delinquent, past due, collections accounts will be paid and everyone will flock back to sprint!
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