JUST READ!!! you may not like it but open your eyes
You have to ask yourself, when is a company going to eventually give so much away to a customer that it is no longer profitable? Sprint wants your business, but no company can just give away phones all of the time they are not free. If you pay ay least $100 a month before taxes that is $1200 a year. Then ask what does the real cost of the phone you have costs Sprint. An average of $300 per phone (non-PDA) for 2 lines is $600. Now take in the fact of retail store costs, customer care, Programs that need IT depermant suppport 24 hours a day $$$$$. It should seem reasonable for it to take at least 22 months before customers are able to recieve discounts on another phone. Sprint has to stay affloat to bring you better service faster networks, an...
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I just hope that you'll make your way across the readers. This is supposed to be an eye opener but some customer simply could not understand.
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I agree.....100%....you would not believe the # of accounts that come through where over the last 12 mos the customer has paid in like $500 and had adjustments of over $1500.......the one downfall of csm over the old premier bill system is that when a plan change is done in mid cycle...the proration actually shows up in the adjustments.....and those customers that just don't understand why they received a bill.....most of the frustration that i feel at work is the other reps not doing their job.....i may have 1 customer a month esc to sup.....and few and far between is the customer that will get a reaction from me...you know the really nasty customers that make it direct to the rep.....not just the frustration with the issue with sprint....
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amen to all of that....ive been doing cell phone sales for so long that i know....repeat i know for a fact that all those billing errors that everyone supposedly gets, all those problems with your monthly service is because we are simply doing what the customer tells us to. yes i try to educate on chaning on the bill cycle but everyone should know that by now...heck even your home phone service has proration......and no your not getting more for free, and yes you did go over your minutes, and yes your teenage daughter texted messaged even though you said she wouldnt, and yes there is a deductible for insurance just like there is with your car insurance...give us a break we are trying to help but i promise that the problems you have....you'l...
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