Wow, you use to work for Sprint, paid a ETF before and your wife has Sprint too, and you are having problems with the phone, what is going on, is it a phone problem or network?

If you use to work for them you should know you've signed a two year agreement and are bound to the terms and conditions to the agreement.

That said, the only quicker way to get out of agreement is, death or moving to a address where it is known to have no coverage. (you have to have proof)

yeah, if you photoshop a fake electric bill and make sure the contact information on it belongs to a friend that'll lie for you, you just need to find a spot where sprint doesn't cover.......and I wish I could help you there but Sprint's been too good for me everywhere I've gone, so good luck friendo.

You have two choices. Try and get out of the contact legitimately with the TOS change with the text increase. If that doesn't work, pay the ETF!!!

What's wrong with people nowadays that their word is worthless. You signed an agreement that you would use the service for X amount of months. Now you are looking at possible fraud just to get out of your commitment? Are you one of those crap credit customers that Sprint gave a line to and is part of the reason they are loosing money? If not, and you are a good credit customer who knows how to honor their obligations, then I can't imagine that you'd do anything illegal or unethical to get out of your contract. I hope you are not and choose to use a legit way to terminate your agreement.

I d...
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I agree typical shady sprint employee! 🙄

People have to stop treating their obligations and debts like they are something "optional" to pay. People like this force companies to tighten their lending policies and make it harder for people with no credit, or recovering from bad credit, to get loans and credit based services.

I feel for those who loose their jobs and can't pay their bills. Most lenders will work with those people and help them out until they can start paying again. However, looking to cheat someone out of 200 bux for an ETF so you can jump to another carrier is just BS.

Jump ship, but don't throw your integrity overboard as well. And those of you who are posting suggestions to "cheat" Sprint are just as bad. It's like, "hey, I don't shoplift at Wal-Mart but I'...
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🤣

So when Sprint uses the contract to their advantage it's just good business, but when a customer does it they are cheating the company?

Kool-aid much?

How is Sprint, or any other carrier for that matter, using a contract to their advantage in a way that it adversely affects the customer? It's the signee's responsiblity to review the T&C for whatever contract they sign.

🤣

They are totally one-sided and designed to strip away rights of the consumer.

Often times the legalese isn't even lawful, which is exactly the reason they have a provisions for dealing with that fact.

so, are you willing to pay full retail for phones?

Nice false dichotomy.

One... I would think my credit is just fine when Sprint approved my business for 10 phones.

Two... Absolutely, I would pay full retail value for a phone to avoid Sprint. I'm about to pay full retail value for a phone and apparently the $200 ETF.


BTW... for all the Sprint insurgents on this board. Stop being brainwashed. If your company was truly a great company to work for and have service with, then Sprint wouldn't be losing hundreds of thousands of customers each fiscal quarter. Wise up! And get ready for the unemployment line when a larger, more profitable company comes in and gobbles you up.

we are not being brainwashed, we are seeing improvements, and at a rep level.well, at least i am. my store has been in the top c-sat scores for a long time and will continue to do so, in fact this was the reason that we were not closed. we've even gotten an award and e-points for our outstanding jobs. (we were c-sat, when c-sat wasnt cool) 🤣 even though we may not be a top activation store, or an A or B store for that matter, we still manage to grow our cust base rather than activating 150 a month only to lose 160. oh, and please quit with the broken record about losing customers, it has been already overused cause it seems you guys cant come up with anything on your own to belittle a sprint employee when you dont like something the com...
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Sadly, the losing customer's is not an arguement to belittle Sprint employees. It's only stating the facts.

As far as your store over-acheiving on your csat (I can only imagine that stands for customer satisfaction?)... GOOD!!! Maybe your store is the exception to the rule. I never said that ALL Sprint employees are evil and shady. Maybe I just always get the bad ones in the Chicago burbs.

What about extending the contract when they corrected their billing mistake. If they would honor my contract by having ACTUAL customer service! I've been with Sprint for 13 years & right now I've tried to get an INSTINCT (the phone that was supposed to be UNDER $300). Rec'd an offer for just under $400 if I signed another 2 years! I've only had my teen's phones w/ Verizon for 18 months Last week when one was broken past the year warr. I ask if the 20 month upgrade could be used they said sure & the next thing I knew I was replacing both phones for less than $100! The new phones were the Motorola Q9c & the Dare. It will be a VERY LONG 9 months to wait for my 2 Sprint lines to be done so I can switch the entire family to Verizon!

i'm sorry sir but i'm not understanding what your saying, can you please explain yourself?

our instinct phone is priced at $449.99 full retail, your saying you were offered it for $400 for a new 2yr agreement? if that is correct, then you weren't explained the situation too correctly. i dont know your actual situation, but from what i can gather is you probably had replaced your phone(so you probably have had it at least a year but not more than 22 months) which reset your phone upgrade time frame and not the actual contract (as you previously stated) which in turn, only allowed us to give you $75 off the original price of the instinct which also required a new 2yr agreement as well. so that would make sense that it would have bee...
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That is still not under $300.
Besides I just don't have the patience to make a change & spend the next 8 months on the phone for an hour (min) trying to correct the billing errors. That is what happened when we bought new phones, Jan 07 until Aug 07. That is also how my plan got extended to 4/9/09, CS correcting a billing error. At the time it was easier to just leave it alone then spend an hour or two trying yet again to fix it. That was my choice & I DEEPLY regret it. That is 97 more days I have to stay with Sprint.

8091nafsbuc said:
One... I would think my credit is just fine when Sprint approved my business for 10 phones..

you seem to have good credit, how bout you buy us... 😛

8091nafsbuc said:
And get ready for the unemployment line when a larger, more profitable company comes in and gobbles you up.

your not gonna fire us all when you do buy us are you?
🤨

sorry, those were to easy to pass up. 😁

Nice false dichotomy.

I simply asked a question.

My point behind the question was to illustrate that most consumers want everything as inexpensively as they can get it. Which in NO WAY is a bad thing. However, if everything was as dirt cheap as some customers think it should be, then the companies that provide the services wouldn't be able to stay in business.

If you want the phones at a subsidized price, then you're going to have to sign a contract. If you're in the group that is ok with paying full retail for phones (upwards of $600 for some smartphones), then you've got a viable complaint. I can tell you that once you've fulfilled your initial agreement w/Sprint (and I'm assuming most other car...
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evilhomer said:
What's wrong with people nowadays that their word is worthless. You signed an agreement that you would use the service for X amount of months.

Interesting perspective. Especially considering the contracts have provisions that explicitly state that representatives can lie to you and that you have no recourse.

It's a two-way street. If you are not getting the quality of service you paid for that alone should qualify as a breach of contract.

Have you heard of a 30 day risk free trial?

Your point?

Are you implying that after thirty days you can no longer expect quality service?

I believe drake's point is, the consumer has 30 days to trial Sprint's network, without locking to the agreement. Outside the 30 day trial, the agreement with Sprint and the consumer will take place. Terms and Conditions will apply, and breaking the agreement will cost an ETF.

In other words, if the quality of service doesn't meet the consumers standards outside the 30 day trial period, it's going to cost the consumer an ETF.

Like I said before:

So when Sprint uses the contract to their advantage it's just good business, but when a customer does it they are cheating the company?

First off, it's Sprint's network, and their agreemnet to customer. The contract is made with their (Sprint) Terms and Conditions, and it's the customers decision to make. Paying a ETF is part of the T&C's. If there's an exploit to in the agreement and find a way to avoid the ETF, that's not cheating in any way. It's an exploit, and is perfectly leagal.

Sprint's, or any carrier's agreement/T&C's is good business, because Sprint, or the carrier, MADE THE AGEEMENT, and the customer accepted.

Cheating Sprint or any company from avoiding ETF's? No, it's not cheating. That's smart business. The customer found an exploit in the T&C's, that Sprint or any company made. That's fair game.

It's all about setting the expectation and proving your...
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In case it was missed, I did state that if here was a change in the contract that gave the OP a legal out then go for it. I just want to be clear on that point.

I agree that it sucks being in a contract with a provider that you feel is not giving you good service. However, that is just a fact of life. LIke a previous poster stated, you have 30 days to check it out. Don't just use the phones and features for a month, but call CS with questions, even if you don't need to, just to get a feel for what you can expect. If after 30 days you decided to stick with them, then you are stuck with them. If they fail to perform to your standards then you have choices. IF the service is so bad, it's costing you money or excessive aggravation, just pony...
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What??? You are grown...how are you just going to let someone "sucker" you into something??? Don't blame Sprint blame yourself for not using your head MR... 🙄

If her phones beat up Im sure as an ex employee you had the insurance. Just swing by a repair center or call asurion and if your tired of billing issuses take some tylenol in the form of the 99.99 Simply Everything plan. We cant mess the bill up and neither can you.

So let me get this straight... you are recommending that I switch to a plan that is double the monthly price just to avoid billing problems with Sprint????

Is it that unreasonable for me to expect Sprint to service my needs as they are???

No wonder Sprint is in big trouble...

Changing a simple text plan change does not extend contract, the only thing i can think of to extend your contract at that time, was if you switched to the power pack plan and added the text to that.

If you worked for Sprint you should know what does and dosn't extend contracts. Was it just a text plan change?

I worked for Sprint over 4 years ago... at that point, reps would renew the contract for ANY change. Especially at the store level, because we would get paid on it.

It was just a change in the text plan. It was a so called promotional text plan when they raised the individual text messagig prices. The rep didn't tell me that it would renew the contract until I tried to cancel the account last weekend.

YES ANY PLAN OR PROMOTIONAL FEATURES LIKE TEXT OR DATA PLANS OFFERED AT A REDUCED RATE ALWAYS RENEWS THE AGREEMENT. IF YOU WERE NOT TOLD THAT THEN I DO APOLIGIZE FOR THAT. ANY PLAN CHANGES AFTER 11/2007 NO LONGER REQUIRED A RENEWAL, SO GOING FORWARD... THE ONLY THINGS THAT WOULD REQUIRE A RENEWAL IS UPGRADING YOUR LINE, MONTHLY RECURRING DISCOUNTS, OR IF YOU EXCEPT OFFERS FOR SOMETHING LIKE A REDUCED DATA PACK PLAN,OR TEXT PLAN. (EXAMPLE) 500 TEXT FOR 1.00 MONTH... WHAT PROVIDER CAN MAKE THAT OFFER.

Ivy, why R U YELLING? ssshhhh. We can hear you.

Ooooh stop making a big fuss about Ivy typing in all caps...not that serious. 🙄

Actually the american way is spend more than you can afford and borrow till you cant borrow no more. Take a peak at the real estate/mortgage fiasco. Even the Feds do it. take for instance everyones "stimulus check". I beleive the US gov actually borrowed money from China for them...for real. Going with Yean and his help is the smart move my friend.

Instead of cancelling you can change plans with no penalty. I changed mine to an "emergency plan" $5 a month to let the contract run out. There is no minutes on this plan. You pay per minute. I was able to do this with 4 of our phones. It was offered by a sprint employee for the first phone. When I called to get the other phones moved to the same plan they said there was no such plan, but there is a $20 150MIN plan. I called back and got someone else and suddenly the $5 plan was available again.

NOW THAT'S THE ADVICE I WAS LOOKING FOR!!!! THANKS

Good info if it pans out.

Actually, that five dollar emergency plan has been removed from the reps profile's. They are no longer able to add it, and supervisors are under strict instructions not to place it on accounts. Now a rep still may offer you a 5.95 vacation plan, but that freezes your contract as well, so it's really not a solution to run out your agreement. I'd say in your case if you're going to cancel the ETF is 100% valid. There are not any material changes on the horizon that I'm aware of, you're in coverage, and obviously you're alive and kicking. If you really want out, we'll hate to lose you, but you're going to have to cancel the account at eat the fees.

😢