Sprint Lies
I love how many people bitch about this or that customer service rep, but they never do anything about it, other than make themselves look ignorant on a messageboard. It's your own fault you didn't write down his rep ID and complain. Hell, he accessed your account, his ID is stamped on your account - call up and complain!
NOPE! "complaining" doesnt do anything, were all human. if someone called you complaining and CRYING about their problem would you care? you would if they calm, but if cause drama on the phone it gets a little rediculous. just my opinion.
jrfdsf2 said:
Even worse is the fact that people think that when they have an experience like this that one bad rep equals the modus operandi of the entire company.
Yes. How silly to think that a company who has the worst customer service rating in the industry should be judged by this ONE little incident. I'm sure that JD Powers must be getting it's info from one customer who had an isolated incidnet with Sprint.
What a statement! You have Sprint customers leaving in droves becasue of the poorest CS in the business but it's a stretch to think that this ISN'T the modus operandi of Sprint. That's some strong Kool Aid your drinkin....
Seriously, the deinial is why it's not getting fixed. You can't fi...
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evilhomer said:...jrfdsf2 said:
Even worse is the fact that people think that when they have an experience like this that one bad rep equals the modus operandi of the entire company.
Yes. How silly to think that a company who has the worst customer service rating in the industry should be judged by this ONE little incident. I'm sure that JD Powers must be getting it's info from one customer who had an isolated incidnet with Sprint.
What a statement! You have Sprint customers leaving in droves becasue of the poorest CS in the business but it's a stretch to think that this ISN'T the modus operandi of Sprint. That's some strong Kool Aid your drinkin....
Seriously, the deinial is why
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jrfdsf said:...evilhomer said:jrfdsf2 said:
Even worse is the fact that people think that when they have an experience like this that one bad rep equals the modus operandi of the entire company.
Yes. How silly to think that a company who has the worst customer service rating in the industry should be judged by this ONE little incident. I'm sure that JD Powers must be getting it's info from one customer who had an isolated incidnet with Sprint.
What a statement! You have Sprint customers leaving in droves becasue of the poorest CS in the business but it's a stretch to think that this ISN'T the modus operandi of Sprint. That's some strong Kool Aid your drinkin....
(continues)
MY point is that regardless of what any publication writes, Sprint has the HIGHEST churn rate in the industry. And it's not because of the negative remarks in this or any other forum or magazine. It's mostly due to the overwhelmingly negative experiences that customers are having with Sprints CS. The second biggest complaint seems to be the network coverage.
T...
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evilhomer said:
I don't really care what JD Powers says either. I did not leave Sprint because of a JD Powers report. Nor do I believe that the millions of customers who have and continue to leave do so because of JD Powers. I'll bet only the smallest of a fraction of Sprint customers even know what JD Powers is let alone know that they continually rate Sprint at the bottom of the barrel in CS.
If you don't care, then why mention them at all? You mentioned them to make a point; otherwise, you meant nothing because you said nothing.
evilhomer said:...
MY point is that regardless of what any publication writes, Sprint has the HIGHEST churn rate in the industry. And it's not becaus
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AT T we provide the same TEP for 7.00 month even on that phone, Why is it that Sprint can insure every device regardless of technology and or capabilities, but AT T won't insure the IPHONE you have to go through APPLE..huh?? And there is even an article saying that The HTC Touch Diamond is better the 3G iphone. I here every complaint imaginable every day. But its getting to be alot less than before. Look back to sprint 3 months from now. Sprint whether you realize it or is listening to ...
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Tabemaju said:
I love how many people bitch about this or that customer service rep,
Funny how it happens in the sprint forum so much. ๐
Pink_centro08 said:
i was having problems with my BILL again, because sprint always charge me 75 for internet when i have the simply everything plan idiots.
๐คจ someone should really call the idiot in billing that manually inputs internet charges on customers bills...
PLEASE GO INTO A COMPANY OWNED STORE AND SPEAK WITH SOMEONE ABOUT FIXING THE ERROR ON YOUR BILL, INSTEAD OF CALLING EVERY MONTH AND ARGUING WITH THE CUSTOMER CARE REPS ABOUT CHARGES ON YOUR BILL.
from the sounds of your error, even after your plan is coded correctly you will see one more month of incorrect data charges because overages are a month behind in the billing process.
sorry for your inconvienience ๐
Come on Sprint. This is why people are dumping you.
selling is what you do
the SALE is what is taking place