SPRINT JUST MADE ME ONE HAPPY CUSTOMER!!!
😁
I have been through hell and back with Sprint CSR's and one particular Executive Services Associate over the past two months. To make a long story short, a guy in a corporate store signed me up for service, but there wasa problem opening my account. (I didn't knwo this at the time) Well, he saw my dads name in past records where he used to have service with Sprint, and used that old account to open up service under my dads SS#. (We have the same middle name) When I found this out a month later, I went ballistic, and the Executive Services Associate promised me she corrected it and transferred all payments under my name and account. I got a bill in the mail yesterday addressed to my dad saying his credit would be affected if he did...
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I have been through hell and back with Sprint CSR's and one particular Executive Services Associate over the past two months. To make a long story short, a guy in a corporate store signed me up for service, but there wasa problem opening my account. (I didn't knwo this at the time) Well, he saw my dads name in past records where he used to have service with Sprint, and used that old account to open up service under my dads SS#. (We have the same middle name) When I found this out a month later, I went ballistic, and the Executive Services Associate promised me she corrected it and transferred all payments under my name and account. I got a bill in the mail yesterday addressed to my dad saying his credit would be affected if he did...
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To funny glad you're happy..but i got to laugh. Sprint screwed up so bad and caused you hours of grief and a broken phone...but now you're happy because they finally fixed their mess. And you think they're providing better cs than verizon or att 🤣 🙄 ok. enjoy lol
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I couldn't believe that three very important people at Sprint, including a personal reply from the CEO, actually contacted me personally and corrected the screw up. They can't help some idiot used my dads info, but they personally helped me instead of just ignoring or passing me down to someone else. You probably won't see other execs at the other major carriers do this.
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Sprint is losing millions of ppl because of retards in the stores, customer service reps ect! Sprint churn is the highest in the industry, they are desperately trying to retain customers and are failing miserable glad they managed to save one. but i wouldn't be feeling all warm inside because you received a few calls trying to fix their mess..but that is what sprint excels out, pissing off customers.
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I'm guessing you're not a Sprint fan, but that's ok, to each their own. The whole point of my thread was to say what they did for me. I'm not trying to lure anyone into Sprint, I'm just praising them.
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the Sprint is losing millions of customers thingie is old find something new. BTW try calling the reps in the stores retards to their faces,and make sure you don't sugarcoat it by saying some of the people in the stores are retards. I guess it's true people really find their backbones while behind a computer.
P.S. you're probably one of those people that read the blogs and never even had Sprint. All I can say is it's good to know that we still have a few in America that can read, even though it's usually about negative things. I'm sure you wouldn't be able to tell me anything good about Sprint because you're waiting on the company to fall. I cannot wait to rub it in your faces when the company regains everything.
P.S. you're probably one of those people that read the blogs and never even had Sprint. All I can say is it's good to know that we still have a few in America that can read, even though it's usually about negative things. I'm sure you wouldn't be able to tell me anything good about Sprint because you're waiting on the company to fall. I cannot wait to rub it in your faces when the company regains everything.
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Thats not true at all. We may have lost people last year up until three months ago. But I work for a retention call center and I haven't deactivated many lines at all, We have been activating them for about three weeks now, with our instinct, new treo, and the HTC touch diamond and the Rafael coming out soon. We'll be keeping people and bringing in new business. The sprint stores screw up and the customer service issues are being worked on every company has its downside. But Sprint is pushing forward and pushing hard. 88% is my average save percentage for three months. I have not had one cancellation for the iphone, because I keep myself heavily armored with all the information I need to eduacte my customer on what our costs are compared to ...
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Trust me, Sprint is cleaning up their "mess", and now tracking the (corp) employee who is responsible for fraud. For those employees doing fraud, trust me, corp security IS watching you. I've seen many things I can't discuss, but let's just say I've seen a lot of employees take their lunch, indefinitely. 🤣
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And another thing, I was ready to drop Sprint, pay an ETF and go somewhere like Suncom (which sucks). They saved a customer yesterday, me! They can't help the bad eggs in their company, every company has them....
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yojerms1977 said:
They can't help the bad eggs in their company, every company has them....
🙄 when 9 out of 10 are rotten they sure as hell can!
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9 out of 10? Really?
I've been treated as good or better with Sprint than i was with Tmobile, and WAY WAY WAY better than i was EVER treated at VZ.
There are reps that I'd love to just smack in the face for what I've seen them do, but they are in the minority. The majority of reps I've dealt with and have worked with are great. If there was ever an issue it was an honest mistake, nothing done to screw the customer.
I just wish the VZ reps I've dealt with were as good as the Sprint reps I've dealt with and work with.
I've been treated as good or better with Sprint than i was with Tmobile, and WAY WAY WAY better than i was EVER treated at VZ.
There are reps that I'd love to just smack in the face for what I've seen them do, but they are in the minority. The majority of reps I've dealt with and have worked with are great. If there was ever an issue it was an honest mistake, nothing done to screw the customer.
I just wish the VZ reps I've dealt with were as good as the Sprint reps I've dealt with and work with.
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You are in the minority because people are trampling on each other running for the door. Numbers don't lie, glad sprint has treated you good.
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I don't understand how he is in the minority?
Yes, it is true that we have had the highest churn rate in the industry.
Yes. it is true that we have lost about 1,000,000 customers last quarter.
Even with that loss we still have over 54,000,000 customers. Which means less than 2% left. So I don't know how 2% is a majority?
Yes, it is true that we have had the highest churn rate in the industry.
Yes. it is true that we have lost about 1,000,000 customers last quarter.
Even with that loss we still have over 54,000,000 customers. Which means less than 2% left. So I don't know how 2% is a majority?
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Yeah, AT&T is known for their excellent customer service...they were rated just as bad as Sprint by J.D. Power & Associates.
I've had bad experiences with Sprint Call Centers, but I can tell that things are changing. I will give them a chance. They have managed to fix each issue I had with them.
Verizon should be good, and should have a good network. They charge you an arm and a leg for everything.
I've had bad experiences with Sprint Call Centers, but I can tell that things are changing. I will give them a chance. They have managed to fix each issue I had with them.
Verizon should be good, and should have a good network. They charge you an arm and a leg for everything.
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I think thats great!!!!!! 🙂 I work for another carrier..... and I saw a situation like this before, It went to the OOP (Office Of the President) But I dont knw for sure if it was the President of the carrier that fixed it, or if it was just the ppl in that office that tried to take care of it.
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thats awesome!
there have been times when i was ready to run out on sprint but they keep me in, its always one rep that actually gives a **** about their job that makes me stay.
i remember being on the phones and getting yelled at all day because of the customers ignorance/lazyness or because one of my coworkers
****ed up so i know what its like to get a little cynical.
glad that you got help!
maybe i should email dan and hit him up about my gripes, lol
there have been times when i was ready to run out on sprint but they keep me in, its always one rep that actually gives a **** about their job that makes me stay.
i remember being on the phones and getting yelled at all day because of the customers ignorance/lazyness or because one of my coworkers
****ed up so i know what its like to get a little cynical.
glad that you got help!
maybe i should email dan and hit him up about my gripes, lol
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I would disagree, I have worked for VZW and we constantly give customers the information for Executive Appeals. I have also known cases for which our Exec VP of Customer Service affaris has contacted customers in escalated situations like the one you had. No company is perfect; I will admit sometimes we have been known to drop the ball as well and we have come through just as Sprint came through for you
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