not CS in it's entirety, just the ridiculous policies like that one that impede customer satisfaction vs. a competitor's products.

well you are perfect then... i think you can perfectly understand you added a service today... im sorry if you cant understand it mr NERFECT

Can you backdate a burger or a call you need to do tomorrow??

DUH!

I can understand it, punk, and so can the rest of the carriers, which is why they allow customers to back-date WHILE IN THE SAME BILL PERIOD. the incapability of Sprint to do so without a runaround is ridiculous. Your analogy is poor, and completely irrelevant. Try again.

we can but we do it in few cases and only if its sprints fault.

is ridiculous tnat some people want prices for stupidity. If you signed for a only minute plan and you used data/text is fair to pay for it. Or it isnt?

sprint also buy airtime and is not profitable to make backdated changes

it's also not profitable to allow customers to talk an extra 2 hours A NIGHT for just $5 a month. Which is why VZW hasn't yet, and if they're smart will NEVER let their customer base do that. Sprint folded, b/c they needed to, in their minds. for me, an industry-wide standard, not upheld by Sprint, is just one more reason for customers not to like them in comparison to others, costs and company savings be damned.

The american retail economy is built on stupidity; if stores don't cater to that, they lose out.

BTW, I have a texting plan, I went over it, and wanted more texting. My package starts over on the 28th. PERFECTLY REASONABLE to want my overages covered since I knew about it, and decided to take action.

we can backdate, but it has to be done by a manager or lead to do so. lets just say your bill cycle is the 1st thru the 30th. we will not backdate an add-on if you chose, lets say a 300 txt msging plan on the 1st, then used them all plus 50 by the 10th. we will add the new txt msging plan on current day only. you will still get charged for your 50 texts you went over. from your point of view, yes it sucks. from our point of view, you have many features for you to check your usage on texts and you should have made that decision to upgrade your plan before you go over then blame us for not holding your hand to make your decision. 😛

understand there, just wondering why the rest hold hands...

i dunno, but i will admit thats pretty nice of them if they always do that and not just on there mess ups. 🙂

so then explain to me then why, when i realized within a few days of my new cycle, that i would go way over my 300 txt, i changed to the unlimited txts, they charged me the $5 for the 300 as well as the $10 for the unlimited?? i was no where near over my 300 yet and i was only like 3 or 4 days into my cycle.

you will get charged for the $5 on the bill. but, if the bill was printed already, let say on the 1st, and you change it on the 2nd it will still be on the bill being sent to your house. you will then recieve a credit for the days you didnt use. its like $.17 a day for the $5 text pkg,so if you used it for 5 days then you will be only really charged like $.85 and you will see a credit of $4.15 on your next printed bill and whatever prorated charges for your $10 package.



hope that helped 😁

they did prorate it. its just annoying that i have to call like every month cuz sprint does something stupid on my bill. like they told me that they would waive my reconnect fee. its on the bill and of course no notes on the account. i know its only $20 or $25, but the point is, if you tell me something will be waived, either waive it or notate so.

check your answer poweredup, if a customer has a 300 texting plan, has used 350 sms, and 5 days (approx 1/6th through the month) changes to an unlimited plan effective that day, the customer will get a refund of 5/6 of the MRC for the 300 plan, and get charged 5/6 of the new MRC, resulting in unlimited from that time forward. The important thing to consider is that with the prorated refund of the plan that is leaving, also comes prorated sms's that are covered. This situation (1/6th of the month) would result in 1/6th of the 300, i.e. 50 sms that would be covered during that time, causing the customer to have about $60.00 of overage just for making the change. Proration is the reason that we want to future date the plan change whenever po...
(continues)

😳 by god your right, i hadnt thought of that!thanks 😁

ajstrong said:
it's also not profitable to allow customers to talk an extra 2 hours A NIGHT for just $5 a month.

For the extra $5, its 3 hours a night. The extra 2 come with it.

correct, sorry about that; haven't sold sprint in a while; back when I was, there was the $5 add-on for 7 pm, $10 more for 6 pm.

because sprint bills a month in advance so if we back date it your paying for the current plus next month a-hole

i have verizon and work for sprint. so opposite of u. i called verizon to have my plan moved up to the next one due to usage, which they used to do.. and now.. im told they dont. we can in most cases backdate, but dont tend to do so, simply because custs do get double billed for the month in advance as well as it may not always cover the usage at that point, still causing cust to need an adj which really shouldnt be in the first place adjusted because they used it technically without a plan.

VZ still will change your plan they prob couldn't backdate it. If you are moving from an Am Choice plan to a Nationwide plan it cannot be backdated. What we have been doing to make up for it is do the plan change (either future dated or on demand) and add on 500 bonus migration min to cover any overage. The bonus min are good for that bill cycle only. Once you are on a Nationwide plan we can backdate it no problem it's just going from AC to NW, the codes conflict.