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treo 700p & txt message

ttarazon

Apr 15, 2008, 2:59 PM
just about every month for the last year i wont receive any txts all day. then i will get calls/emails asking why i havent responded to txts. i will have to reboot my phone, sometimes go to the sprint website and send a txt to my phone and then i will receive all txts that i never got. ive called sprint about this and they cant give me a reason why this happens. anyone else???
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ac4321

Apr 15, 2008, 4:31 PM
Do you power your phone off (taking battery out and putting it back in) and do resets on your phone regularly? (note- sync it before doing a hard reset)

I have no technical explanation, but having the phone cycle itself and having its memory cleared seems to clear little glitches that happen sporadically.
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ttarazon

Apr 15, 2008, 5:28 PM
resets meaning just pushing the lil button behind the battery?

thanks!
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ac4321

Apr 15, 2008, 5:36 PM
That's a soft reset. To do a hard reset, you hold the red END key while you press the little button. Press the little button, but keep holding the END key until the logo comes up on the screen. Then let go of the END key. It asks you to press UP on the directional pad to do a hard reset or down to not do a hard reset.

Note that a hard reset wipes most user data and files, clearing memory and glitches that occur. It's important to do a sync before for anything important.

After working with customers who have had these issues, for years now, I recommend doing that about once a month for Palm and Windows Mobile PDA phones. They just seem to glitch worse and worse the longer they go between full resets.
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