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Sprint Call Quality

elvis1959

Mar 15, 2008, 10:30 PM
I currently have both AT&T (for my use in my town which has no Verizon coverage) and Verizon (for my use in the area where my daughter lives which has no AT&T coverage). I have considered switching to Sprint, which has coverage in both places, but I am concerned about voice call quality. My ex-wife tried Sprint last fall and had a Katana DLX. When she called me, the voice quality was low in volume and had a "tinny" quality. When she would call me back on her Verizon phone, the voice call quality was louder and more natural. I was using the same cell phone for each call. Was the quality problem with Sprint or with the Katana?
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ac4321

Mar 15, 2008, 11:12 PM
That was probably a bad phone she had. Here are a few things that can cause that:

1- something wrong with the phone

2- holding the phone so that the microphone of the phone is away from the mouth/head. (soooooo many people do this without realizing)

3- network glitch (tends to be the reason if one call is weird and the next is normal)


I've converted most of my friends over to Sprint over the years and haven't had the issue you describe except if the person holds the phone so the mic can't pick up the sound well.

Since I work in a retail store, I do see a number of them with hardware issues as well, but those are relatively uncommon compared to the overall number of phones out there.

Overall, call audio quality is going t...
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phonerep01

Mar 16, 2008, 10:04 AM
I've worked for both sprint and att and I found that sprint had overall better call clarity and less interference. At att I also had a higher number of customers complaining about call/coverage problems. Not to say att isn't good. Speaking strictly from the standpoint of call quality, your experience with sprint should be very similar to verizon. In addition, you'll find sprint to be less expensive than the other two as well.
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crazysooner26

Mar 16, 2008, 10:35 PM
In my experience with sprint phones, i've found that it's usually Sanyo that has bad clarity.
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ac4321

Mar 17, 2008, 2:50 AM
It's not that Sanyos have bad clarity, but more to the choice of speakers they use. Sanyo phones tend to be louder but end up with lower quality audio and a bit of distortion. Samsung and LG phones tend to not be as loud but have clearer audio.
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Wireless.O.G.

Mar 18, 2008, 2:04 PM
I agree. The Sanyo Katana (Katana 6600, Katana II 6650, and Katana DLX 8500) line places the internal antenna near the mouthpiece on the phone. If you hold the phone at the bottom (as most people do) you will get diminished call quality. Most flip phones with internal antennas place the antenna at the top back of the phone near the hinge. If you have a look at the phone once it is removed from the box there are white stickers warning of this issue and showing you how to properly hold the phone. These stickers are often removed by the sales person at point of sale or by the user without being read.
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chainmail311

Mar 18, 2008, 3:38 PM
i have the katana II. loves it. just don't hold the bottom of the phone. it's funny, you can play with how many bars of service you have by covering/uncovering the bottom of the phone. same with the razr and others.
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DoubleHelix

Mar 17, 2008, 7:59 PM
I have a Verizon KRZR and a Sprint 8830 Blackberry. Both have excellent sound quality and it is usually a reflection of the phone.
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jmac32here

Mar 19, 2008, 4:26 AM
I agree with this one.
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jrfdsf

Mar 16, 2008, 4:05 PM
elvis1959 said:
I currently have both AT&T (for my use in my town which has no Verizon coverage) and Verizon (for my use in the area where my daughter lives which has no AT&T coverage). I have considered switching to Sprint, which has coverage in both places, but I am concerned about voice call quality. My ex-wife tried Sprint last fall and had a Katana DLX. When she called me, the voice quality was low in volume and had a "tinny" quality. When she would call me back on her Verizon phone, the voice call quality was louder and more natural. I was using the same cell phone for each call. Was the quality problem with Sprint or with the Katana?


It's the phone.

Call quality is better on Sprint and T-M...
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BROWN27

Mar 16, 2008, 4:44 PM
WORD!!!!!!
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elvis1959

Mar 16, 2008, 8:59 PM
Thanks everyone. Can I ask one more question? Does anyone on Sprint have troubles with reception inside buildings? I was attending a CLE seminar in Nashville last October and was told by a lawyer lecturing on technology that he had a Treo 755 that he loved, but he was unable to get reception in buildings in downtown Nashville.
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ac4321

Mar 17, 2008, 2:53 AM
Every carrier has issues inside some buildings. The construction of commercial buildings tends to reduce signals getting through. It depends on location, though. One type of building close to a tower might get service fine while another down the road does not. It's something that you just have to try it at that location to see.
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Wireless.O.G.

Mar 18, 2008, 2:11 PM
I have a Treo 755 and work in a mall and never have problems with call quality in this building or any other large buildings that I frequent. However I have noticed that when in the lumber section of Lowes Home Improvement store my text messages can send and receive slower.

Treos perform pretty well with signal. This is not a Sprint issue per-say but perhaps more of a coverage issue. If coverage is weak to begin with, when you enter a building the situation will not improve.

I switched to Sprint after 8 years with AT&T and can say I get far better voice call quality all that digital and robot sounding voice distortion in the calls is gone. Also I have found that I never get droped calls in the cities I travel to with Sprint. Maybe if...
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