when you make a stupid statement you get a stupid response!

cool so you read my response to you then 🤣

Stop name calling Wombough. 🤨

wow what a statement.

First roaming has nothing to do with each of their networks. And sprint roams off alltel first then verizon.

Verizon does have issues with incoming calls and text messages while on their extended network (roaming).

Roaming has alot to do with coverage and since both companies use CDMA it makes the networks quite simular. If you can get a verizion signal you can get service on your sprint phone Maybe not the same with verizon since the cripple there phones so much who knows what all they mess with (I have no proof of that last statement I'm just saying who knows).

Roaming has to do with EXTENDED coverage. Only VZW's higher ups and developers know why VZW cripples their phone selection. If a PRL wasn't updated, it can cause a phone not to roam properly.

I know that but roaming has nothing to do with it. CDMA does to an extent. 800 vs 1900 has more to do with voice quality! If you have sprint and roam on verizon you will have what verizon customers have and vice verse.

SystemShock said:
Well Yean, if that's the case, then it sure wouldn't hurt Sprint to put their money where their mouth is, and pro-rate the ETFs, right?

I mean, VZW has had that for a year. Even ATT is now going to start doing that. So where's Sprint, if they have faith that their network is just as reliable? 😕

very good point 🙂

rtx said:

SystemShock said:
Well Yean, if that's the case, then it sure wouldn't hurt Sprint to put their money where their mouth is, and pro-rate the ETFs, right?

I mean, VZW has had that for a year. Even ATT is now going to start doing that. So where's Sprint, if they have faith that their network is just as reliable? 😕

very good point 🙂

Thanks, I thought so. 😎

The thing is, I don't think Sprint is gonna do it.

They're losing so many customers as it is, it would take a real leap of faith (and some pretty huge cojones) for their new CEO to walk in and pro-rate or reduce the ETF for their voice and/or PTT business. Even though, ironically, it might show c...
(continues)

first of all, even if they did do that, nobody would be hollering "jailbreak!" and leaving cause guess what? they are still in.... wait here it comes, contract! i do believe that the no/prorated contracts would be for new customers only from the day they decide onward.
same as when we changed the etf from $150 to $200. you wouldnt get charged $200 if your contract said $150 etf.

poweredup said:
first of all, even if they did do that, nobody would be hollering "jailbreak!" and leaving cause guess what? they are still in.... wait here it comes, contract! i do believe that the no/prorated contracts would be for new customers only from the day they decide onward.
same as when we changed the etf from $150 to $200. you wouldnt get charged $200 if your contract said $150 etf.

Yeah, that's true, it would likely be the way VZW did it, which was for all contracts signed after such-and-such a date.... unless Sprint had mega cojones and made it retroactive. 🤣

Still, all that'd mean is a slow jailbreak instead of a fast one. Within a year, over half the customer base would be u...
(continues)

actually if all the ppl take advantage of the early prorated fees to leave company a or company b (usually cause they are mad and will do anything to leave them) they will come to us and in the fit of rage when we tell them about or 2yr agreement they will brush it off and BAM! we will have them for 2 yrs!!! MUHAHAHA! 😈

You do realize that a LOT of the people getting off of iDEN are simply buying CDMA phones and activating them, thereby not even switching companies, right?

Please show me the numbers of iDEN subscribers that have ported to another company, Id love to see them to support this jailbreak logic you've come up with.

Oh, thats right.. you probably dont work for sprint, and dont see the hanful of people a day that buy CDMA to get away from the big bulky expensive iDEN phones.

Yeah, all the iDEN guys aren't leaving Sprint-Nextel, they're just, y'know, taking a little stroll, y'know, before all signing up en masse for Sprint CDMA service. Churn... pshaw, NOT an issue at all. Which must be why you get news coverage like this:


Sprint announced Monday that it expects to report a net loss of approximately 337,000 monthly subscribers in the third quarter. And it expects its operating income, excluding some items, to fall below the previously forecast range $11 billion to $11.5 billion. Revenue is expected to fall below the earlier forecast of $41 billion to $42 billion.

Subscribers aren't the only ones leaving Sprint Nextel Corp. -- its CEO is following them. The cell phone carrier's board, disappointed with ...
(continues)

I dont think I said it accounts for everything.. of course we're losing customers, but I would venture that we've lost more CDMA subs than iDEN.

My actual quote was "You do realize that a LOT of the people getting off of iDEN are simply buying CDMA phones and activating them, thereby not even switching companies, right?"

Thats why you see such a decline in iDEN subs.. now, the actual decline in CDMA subs is atrocious as well, so theres the 300 some thousand gone.. but its disingenuous to say that the 337k were iDEN customers canceling in droves.

Not that it matters, the company is screwed up from the top down, hopefully Saleh can point it in the right direction.

WhoDey said:
Not that it matters, the company is screwed up from the top down, hopefully Saleh can point it in the right direction.

Yeah, I wish you guys luck there. But Saleh is only the interim CEO, right? You're lookin' for someone to replace him in the top job I believe. That's the guy who's got to walk on water. 👀

SystemShock said:
That's the guy who's got to walk on water. 👀

Oh, no thanks.. I dont want the job
😉

Dear SystemShock,

Sprint is doing away with contracts and ETF's (Xohm). Will VZW?

Pro-rate ETF's?! What kind of BS is that? Confidence? Nope. Advertisement strategy? YES. An agreement is an agreement my friend. And if your agreement says you can cop out of your ETF or get your ETF prorated, go ahead. Will Sprint head that way? I don't know. Once you make exploits for customers, they will use this to THEIR advantage.

I WAIVE ETF's if Sprint's customer are unable to get service in their home, or area. Not because you went to an area where Sprint wasn't covered. What good is it, if a customer can't get service?

Every network has their own issues.

-Yean

Yean said:
Sprint is doing away with contracts and ETF's (Xohm).

Xohm is not voice. And it's been widely reported that Xohm will likely be either spun off, delayed, or even killed altogether by the new CEO... everything's on the table, apparently. ☹️

So, if Xohm were to be spun off and have such policies, would Sprint also 'do away' with contract and ETFs in their voice business, even considering their current very high churn rate? I have heard zero from them on this.

Pro-rate ETF's?! What kind of BS is that?

I guess that means that Sprint doesn't have confidence in their voice service, since they're not willing to join VZW and ATT in doing this. Okay, noted.



...
(continues)

verizon does not pro rate the etf. They do something like it but do not pro rate it get it right!

wombough said:
verizon does not pro rate the etf. They do something like it but do not pro rate it get it right!

They reduce it $5 a month, which isn't a true pro-rate, sure. But so what? Its awful hard to get upset about that when all other carriers have been reducing the ETF by ZERO, up until ATT's announcement this week. 😲

did you sign a contract? Did it say there would be a ETF? So if you don't like it don't sign it. I just don't get why the wireless world is so different from the real world? If you sign a loan agreement can you change the terms after you sign it? Call them and say hey I was thinking 5% instead of 7%.

i am with you man, here is what all the customers want:

a free phone that has bluetooth(ringtone transfer capable so that they should never have to actually buy one),mp3 player, 2 megapixel camera and video camcorder with no contract and unlimited for $99 a month.
i still think they would not be happy to tell you the truth. 😕

nope they will not. I don't get it they think because they pay their bill and been with them for a bit they are entitled to everything. Hey I pay my car every month and early at that I don't see the bank throwing anything my way! I pay my light bill all the time maybe I should call them and ask for free light bulbs!

poweredup said:
i am with you man, here is what all the customers want:

a free phone that has bluetooth(ringtone transfer capable so that they should never have to actually buy one),mp3 player, 2 megapixel camera and video camcorder with no contract and unlimited for $99 a month.
i still think they would not be happy to tell you the truth. 😕

personally i can do without the ringtome transfers 🤣

Well, as a consumer let me tell you what I want. For me the phone doesn't have to be free but as a new customer I do want an instant rebate instead of mail in rebates. I know that Sprint gives partial instant rebates and the rest is mail in and Ive heard about a lot of people NEVER receiving their money. I know it takes about 8-10 weeks right? Correct me if I'm wrong about that. Also, good customer service. that is a big issue with Sprint and I know that Sprint is doing its best to improve that. Third thing...messed up billing. If these issues are fixed then Sprint will not be losing so many customers...just from a consumer's point of view. 🙂

first all jsut about do mail in rebates their is a business reason why they do it!

Second CS is not that bad with sprint. In 7 years I can count on both hands bad experiences and you will get that with any company.

Third also in 7 years with sprint I never had a billing error.

Well good for you. I have a friend that has been with Sprint for 10 years and she's never had any problems either but I do know a lot people who have had billing issues like myself. When I first signed up with Sprint everything was all good until I switched over to a business acct so I could get the company discount. I was charged for a second deposit and they messed up my plan. I took a while for them to fix that problem.

It's just reality, wom- consumers don't like big ETFs. And why should they? No one likes being locked in to anything.

There's really only one legit reason for an ETF- to recover the money the carrier put into subsidizing the phone. The rest is just lock-in, 'cuz (some) carriers are afraid that you'll churn off of them given half a chance. 😛

So the perfect/fair ETF would be for the amount of the phone subsidy, no more, and would be pro-rated over the life of the contract, since your monthly fees pay off the subsidy.

No one has that, but VZW (and now ATT) come closer than anyone else right now.

their are contracts for satalite, some cable companies, DSL, ect ect. If you don't like it don't get it plain and simple!

wombough said:
their are contracts for satalite, some cable companies, DSL, ect ect. If you don't like it don't get it plain and simple!

Sure... but what's so horrible about ETFs being lower or pro-rated?

A: Nothing. Unless you're worried 'bout your customers jumping ship.

Let me say if I wanted to jump ship so bad to go sign up and get a new phone and all that a 200 fee is not going to stop me. I just dumped sprint and had to pay 400 in ETF for 2 phones. I was happy to pay it to get rid of them.

wombough said:
Let me say if I wanted to jump ship so bad to go sign up and get a new phone and all that a 200 fee is not going to stop me. I just dumped sprint and had to pay 400 in ETF for 2 phones. I was happy to pay it to get rid of them.

Uh huh... and what if you were on a Family Plan with 5 lines. You think $1000 in ETFs might slow ya down some?

Maybe however I would put some common sense into it. Would it cost more to drop them and pay an etf or ride out the contract. Again I signed it so thats is what I would have to do.

buy they way people spend 1000 on dumber things like 2 iphones just to have it. So yeah I would drop 1000 if it was the important to me.

i got an idea, pay full price for the phone and then the $5 per month cancelation fee. now that makes sense. cause i think if i give you $150 off the price and you keep it 4 months and cancel for the $100 then i think you just screwed my company and we all no how companys like to lose money.

Yeah, like I said, the only legit reason for the ETF is to recoup the phone subsidy.

I'm not saying they shouldn't exist at all (unless you pay full price for the phone, in which case you're not being subsidized), but since you're paying off the phone subsidy over time, the ETF should be pro-rated or reduced over time as well.

maybe they should but like I said don't sign it if you feel that way. You have 2 other choices use them!

well you did konw that they made ppl buy the iphone at full price and sign a 2yr agreement right? so i believe they locked in enough customers and made them pay enough to start this "prorated" thing trust me they will change it back in a year or so when ppl start leaving 😛

VZW's had it for almost a year, they don't look like they're going to change back to flat ETFs. I agree though that ATT could be another story.

Far as the iPhone goes... yeah, that's a pretty big rip-off, you get to pay full price for the phone AND get locked into a 2-yr contract AND have to get a data plan whether you want it or not.

Only Apple could've pulled something like that off, I'm pretty sure no one else will be able to, including Microsoft whenever they get around to doing a phone.

one other thing if you have 5 phones and saved around 1000 when you signed up why would you have an issue of giving what you saved back if you want out so bad!!

Xohm is not going to be abandoned period. Mainly because they have already invested too much money. The only reason that subject ever came up is because the new CEO is going to have to develop better customer service and stop churn before tackling the monster that is Xohm.

Too much is money is invested in Xohm for Sprint to pull the plug. CEO or not, it's up to the share holders to pull the plug. Xohm will offer VoIP services.
Sprint allows their customers no contracts for $10 more a month, and a month to month plan. In some markets, there's unlimited calling and text with Sprint and Boost, no contract keep in mind. Does VZW? Again, I don't know if Sprint will follow VZW or at&t's trend.

What I've noticed with Sprint, is Sprint gives their customers TOO MANY OPTIONS (more than other carriers), which means MORE PROBLEMS.

VZW keeps it simple, and have. VZW slowly changes their pace on plans, which is good, and is working GREAT for VZW.

Didn't think you were trying to be combative, I see your logic and ...
(continues)

Thanks Yean. FWIW, I do hope that Sprint pulls through its current troubles. It would kinda suck if there were just two megacarriers (VZW and ATT), and a bunch of pygmies cowering in their path. ☹️

More competition is always better for the consumer, so let's hope that your new CEO can focus on Sprint's core issues (CS, marketing), fix 'em, and get Sprint back in shape and going toe-to-toe with the big boyz before too long. 😎

SystemShock said:
Thanks Yean. FWIW, I do hope that Sprint pulls through its current troubles. It would kinda suck if there were just two megacarriers (VZW and ATT), and a bunch of pygmies cowering in their path. ☹️

More competition is always better for the consumer, so let's hope that your new CEO can focus on Sprint's core issues (CS, marketing), fix 'em, and get Sprint back in shape and going toe-to-toe with the big boyz before too long. 😎

Agreed! 😁

vzw has not had pro rated etf for a year.

wombough said:
vzw has not had pro rated etf for a year.

Meh, close enough. It started applying to any VZW contracts signed after November 16, 2006.

close enough is not it. Att is doing exactly that verizon is not!

I have customers come in all the time trying to get out of their VZW contracts and all of them still have the same ETF.

wombough said:
close enough is not it. Att is doing exactly that verizon is not!

What are you smoking and why haven't you shared any with me?

see previos post about etf and verizon. And what you mean what I am smoking. You said that verizon give $5 every month off right? Well they would need 40 months to pay down $200. On a 24 month contract that is not pro rate. So what are you smoking?

You are smoking something 'cuz you said ATT is prorating and VZW is only reducing, yet no one has announced exactly how ATT's new ETFs are going to work yet. That is why you are smokin' something.

I'm only mad 'cuz you didn't share. 😁

It also depends on the phone that you have. I have two lines, the Q and 6700, and the Q has better reception.

phone only has something to do with it if you have trouble getting a signal in a fringe area. I was talking about the area in a whole!

in my brain CS is the last thing I want in a wireless provider.

People want customer service for something they have to deal with on a daily basis. Calling CS for your wireless service is a once or twice a year thing. Well in 7 years with sprint it was to me!

Agreed

You got a point. If you go to a company for it's cs, then you're crazy!!!

wombough said:
in my brain CS is the last thing I want in a wireless provider.

People want customer service for something they have to deal with on a daily basis. Calling CS for your wireless service is a once or twice a year thing.

For the majority customers, I'd agree that it is a once or twice a year thing, or should be anyway. The problem is that

1) sometimes an issue doesn't get resolved the first time you call in, requiring you to call in MULTIPLE TIMES on the same issue (perhaps never getting satisfaction in some cases), and

2) if 1) happens, the customer is likely to be quite pissed off and much more likely to switch carriers or not renew their Sprint-Nextel contract once its up.


Ba...
(continues)

When I was with Sprint I didn't call cust service that much. Sometimes I had billing or handset issues but that was usually resolved in 1-2 calls. I read the thread about Sprint hiring more CS Reps in Oklahoma. I hope they are very selective during the interview and hiring process. I know a few times I've called and got a ghetto chick with a huge chip on her shoulder. 🤣

yeah and also the sometimes it is easier to go to a store and get it fixed. When I couldn't get something fixed I went to the store the manager had it fixed and gave me a good discount on accessories for my trouble.

SystemShock said:

wombough said:
in my brain CS is the last thing I want in a wireless provider.

People want customer service for something they have to deal with on a daily basis. Calling CS for your wireless service is a once or twice a year thing.

For the majority customers, I'd agree that it is a once or twice a year thing, or should be anyway. The problem is that

1) sometimes an issue doesn't get resolved the first time you call in, requiring you to call in MULTIPLE TIMES on the same issue (perhaps never getting satisfaction in some cases), and

2) if 1) happens, the customer is likely to be quite pissed off and much more likely to switch carriers or not renew their Sprin

...
(continues)

true but 9 out of 10 times if you call sprint and get one of the stupid people you hang up and call back and you get a better person. Or just say cancel and you get a great person!

Admit it, you miss us! 😢

lol I do in a way but then again I really haven't seen much difference with alltel. Sprints vision is easier and more user friendly then axcess but voice is the same and I love my circle. And alltel has a much better signal then anyone here. I had some issues in my house with sprint and none with alltel!

Alltel is a great company. I don't blame you for wanting to stick with them. Alltel doesn't have coverage where I live, though.

It's all about what works best for you, anyway. If your signal wasn't that good with Sprint, it wouldn't be a good choice. I wish more folks could understand that.