Sprint Axing Customers
Hey everyone. I'm not sure if this thread will belong here even though it is the off-topic section. If it not supposed to be here, delete it and my apologies.
Anyway, this is for current customers of Sprint PCS or potential customers of Sprint PCS. It looks like Sprint PCS is starting to axe customers just for supposedly calling into Customer Care too much among other reasons. Its completely ridiculous. If you are interested, please take a look over at a thread at sprintusers.com I will provide the link below, if I wasn't supposed to, my apologies. I am trying to help those poor people that Sprint is doing this to. There is obviously two sides to every story but, I am, along with others are trying to get Sprint to stop canceling accounts ...
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Anyway, this is for current customers of Sprint PCS or potential customers of Sprint PCS. It looks like Sprint PCS is starting to axe customers just for supposedly calling into Customer Care too much among other reasons. Its completely ridiculous. If you are interested, please take a look over at a thread at sprintusers.com I will provide the link below, if I wasn't supposed to, my apologies. I am trying to help those poor people that Sprint is doing this to. There is obviously two sides to every story but, I am, along with others are trying to get Sprint to stop canceling accounts ...
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Sounds more like Sprint is trying to clean house of all its deadbeat customers. I have had Sprint for years and only had to call CS once. Business doesn't like complainers and I would imagine those being axed probably complained a lot. Let me guess some of the complaints, late charges?, water damaged phones that Sprint wouldn't cover? I think I should get everything for free? I could go on. Can't blame Sprint one bit, these ousted customers would probably be better served with pre paid phones anyway.
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You could be right, however, we have to go on the information that is provided and until Sprint clears up what in the hell is going on.....why take the chance?
Don't misunderstand me...I also believe there is a bit more here to this then what meets the eye but, what else can we go off of?
Don't misunderstand me...I also believe there is a bit more here to this then what meets the eye but, what else can we go off of?
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Jumping the gun never did anything but cause problems. You wait until you have all the facts or a reasonable ammount of information to go on. Then you make your post. Anything else is irresponsible and rumor-mongering.
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Actually that is not what I'm doing....if you even bothered to go through the thread you will see the letter Sprint sent out. It clearly shows they are cutting her off for calling into Customer Care too often. So follow your own advice and not jump the gun.
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would be so happy if that was true. the only people who really call to bitch.. pull up the accounts.. and the notes only go back 3 months because they call so much.
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Well, if Sprint would get their act together by not having idiot CSRs that can't speak good English, don't know what they're doing and by fixing the recurring problem the first time....there wouldn't be any need to call so much. There are also times where calls get dropped, transferred...even to the wrong department. All those are counted.
Don't get me wrong, there are some people that do call just to get freebies or just to yell at CSRs but there are A LOT of times when that is not the case.
Don't get me wrong, there are some people that do call just to get freebies or just to yell at CSRs but there are A LOT of times when that is not the case.
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when speaking about correct English do so by saying speak english well NOT speak good english.
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SBacklin said:...
Hey everyone. I'm not sure if this thread will belong here even though it is the off-topic section. If it not supposed to be here, delete it and my apologies.
Anyway, this is for current customers of Sprint PCS or potential customers of Sprint PCS. It looks like Sprint PCS is starting to axe customers just for supposedly calling into Customer Care too much among other reasons. Its completely ridiculous. If you are interested, please take a look over at a thread at sprintusers.com I will provide the link below, if I wasn't supposed to, my apologies. I am trying to help those poor people that Sprint is doing this to. There is obviously two sides to every story but, I am, along with others are trying to get
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If this is true, I certainly agree. Aggressive, and to the point. If Sprint can't satisfy you, find a carrier that can make you satisfied. I'm pretty sure Sprint, and the unsatisfied customers are tired of each other. I can see both points from Sprint and the unsatisfied customer. Sprint tired of bending over back wards and getting ran over, and unsatisfied customers tired of dealing with Sprint's issues. I know Sprint's customer service has changed drastically (my experience). They are opening new customer service departments and taking the "Nextel approach-new Welcome dept. If you had your own business, would you be tired of bending over back wards, giving credits, and losing money with an unsatisfied customer? If you were unsatisfied with...
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The whole point of the problem is that people are calling in to Sprint to have billing issues and such fixed. They just can't up and leave if they are in a middle of a contract.
To answer your question, if it was me, I probably would say yes, I would get out but, that's not the point, Sprint is just being shady.
To answer your question, if it was me, I probably would say yes, I would get out but, that's not the point, Sprint is just being shady.
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How? In what way? Sprint isn't going by just ammount of numbers a customer has called, it'e the reasoning behind. Please explin, I'm curious of your "shady" thoughts. Thanks SBacklin. 😉
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Well the letter clearly states that they are terminating the account because of calling Customer Care too much (then telling them in the same letter to call Customer Care for questions...irony). Then go onto say they couldn't fullfil your wireless needs. Its obvious that isn't the real reason. If Sprint feels that customer's are actually costing them money. They need to just say so and quit beating around the bush. They also should've at least sent warnings out to these individuals and/or at least sent out notices to all customers of this policy change. The thing is, Sprint did neither of that. Going by what Sprint says, even a public statement by Sprint saying in short, they want to clear up the lines for others to call in....wtf, lo...
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I do see and respect your point. As far as beating around the bush, I don't think Sprint, is going to be direct and tell their "bad" customers, ok...your a bad customer so we're going to cancel your service. This is corp. America, home of suing you for everything and anything. Sprint's goon squad has to watch every word stated and what is said. Sprint T&C's is worded to save their behind, just in case of situations such as these. Just as any other corp co.
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LOL. Everyone involved I'm sure knows that there is nothing they can do from a legal standpoint. They are just trying to hurt Sprint in the court of public opinion which could be just as damaging.
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I'm pretty sure these customers can file against, IF they wanted to keep Sprint. From what I'm gather from your comments, it looks like Sprint is in a win, win situation, and the public opinions would still consider this a lose, lose situation. Everyones happy. LOL. 😉
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Well, customers affected can't do anything legally unless some nit picking lawyer finds something wrong with the ToS language. Sprint seems to be covered legally but, nothing covers anybody in the court of public opinion. If Sprint put clauses into the ToS then fine, people sign it, then they are obligated by those Terms but, that doesn't mean its just wrong. The way I see it, the affected customers are in a either one of a two scenarios; win/win, win/loose. Meaning that either they can keep their accounts and still make Sprint looks stupid or, make Sprint look stupid and they have to go to another carrier.
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Make Sprint look stupid? I'm pretty sure Sprint will feel real stupid to the bank when they continue to pay. If the customer leaves, it's what Sprint accomplished.
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Sprint will look stupid for not giving a customer a chance to change if Sprint felt something is not right. There were just termination letter sent out. Sprint was praising the customer for being loyal, blah blah, then next day, bang your outta here. Its bad business and a PR nightmare.
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Will see what becomes of this. I appreciate and respect everything you've said. Hopefully you are not one of these, so called bad customers getting canceled. Sprint has made some VERY bad decisions in the past, and has hopefully learned from the mistakes. Peace. 😉
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Nice talking/debating with you. Its not often you can end it on a good note? LOL, To answer your comment, no, I haven't received any of those letters and I hope I never do. I have only called CS a lot over the last couple weeks due to what was an on-going phone issue. I got my new phone today and I don't forsee any issues that would require me to call in numerous times (knock on wood).
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If there is anything I can do, PLEASE,pm me and I'll do my BEST to resolve your issue. I have every direct line possible to assist me, if I can't resolve your issue myself. enjoy your new phone. FYI, stay away from Moto. Cheers. 😉
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Cleaning House? What a bunch of BS, Sprint has been a piss poor cell phone provider since day one , I got them when I was 18 and didnt have any credit yet, as soon as I got approved for Cingular without no deposit I ran away from Sprint as fast as I could. At least TMobile makes up for thier below average network with good customer care, Sprints network and billing and customer service sucks and they try to act like its your fault when you call and complain about being screwed over on your bill or suffering through crappy service.
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Yes! That is what I'm talking about! You were not satisfied with Sprint, so made your choice to find another carrier. My point is Sprint is making the choice to make customers happy, or find someone who will. I've said this time and time before, but Sprint does have poor customer service. I do see a GOOD change for Sprint. Sprint's ensemble billing system will benefit the customer. The bill will be easy to look at and understand. The new customer service department is OUTSTANDING, I couldn't believe it myself. Plans are getting better, and will continue to get better (don't know if any of you corp employees read the new play book that will include unlimited Vision/Power Vision AND text ). As far as service, pick what's best in your area, pic...
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I think anyone would be glad to see Sprint do something but......do something right. A warning letter......a clear and precise explanation of what they are supposedly doing wrong. That is the point of all this. Sprint is being shady, f***ed up with how they're handling this because good customers are being hurt. Kind of like shoot the patient to get rid of the disease.
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You're only hearing one side of the story. I'm pretty sure Sprint didn't just randomly chose these customers like Bingo. There's probably going to be good customers effected, but it's due to the MANY calls that have been made. Their fixing THE problem, whether it's Sprint, or the customer. Once the smoke is clear, will see a NEW Sprint. Looking forward to the NEW Sprint. And Yes they could have taken a different approach, but this is the one Sprint has chosen.
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One, we're not only hearing one side of the story, Sprint's letter clearly states the reason for the termination. Two, good customers ARE being affected. Three, seing a new Sprint is doubtful at best because they've tried before....and failed, this policy is biting them in the ass like past attempts at policy changes such as charging for customers to talk to CSRs, that blew up and they took the charge away. Four, just because Sprint has chosen this way doesn't mean customers take it quietly.
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Huh? Charged to talk with CSR's? I see all your valid points, but Sprint has no choice to make a difference. Sprint has to re-start some where. I believe THIS IS A NEW START. This WILL make or break Sprint.
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Probably make or break Sprint....you're right on that but, with something as huge as this and as important as it is now for them, they should've done more homework...a lot more homework. They already tried to axe a dealer for calling into CS too much. The thing is he sells their service and when his business phones are busy, he uses his cell phone which is extremely common with people in the dealer business.
Yeah, back in 2002/2003, they were charging $3 to talk to a CSR. That blew up in the face...badly and they withdrew that policy.
Yeah, back in 2002/2003, they were charging $3 to talk to a CSR. That blew up in the face...badly and they withdrew that policy.
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I am glad ther are still some grateful customer out there. But I still dont get the logic. So you have a million problems with sprint and you call in everyday and you hate cust serv for that, right?? now sprint lets you go of ur contract, pays ur bill, and ur etf is removed. Shouldnt sprint cust service complainers be super happy?? You get to go to another company with a free ride and one that has excellent cust serv maybe t mobile or verizon! why complain and whine. me, i am on sprint's side even if you all hate me for it. Love the plans, love their technology, their service in my area, and i know the sprint cust service is going to get better! whats more puzzling is that most of the ppl complaining are cust that have sero plans with a bun...
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Don't misunderstand, its NOT ME. LOL, go over to SprintUsers or search for the post here with "CORRECTED LINK" on it. My service is just fine. LOL
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Thats exactly what they are doing thank god sprint is shooting the idiots that say I want I want I want thanks you could not have said it better its about time sprint thanks.
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This may help i work in the sprint cancelation dept, the cut off is 90 calls in 3 months. If the problem cant be fixed in 90 calls i thing we need to seperate for what ever reason.
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Well, I would myself assume if something is wrong if an issue cannot be taken care of in 90 calls within a 3 month period. However, the issue of no warning, sucking up to the customer one day then next day, being terminated is still something that needs attention and fixing. Also, if it were me, making those decisions, I would want to see the account so I can see exactly what the customer would be calling in for because there is always the possibility that the customer maybe be right and Sprint could be completely doing something wrong. Unlikely as it may be, its possible. Sprint needs to be more careful when deciding these. I mean my God, they tried to axe a Sprint dealer because of too many calls. He uses his cell phone for business ...
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Like you said,there might be a possibility that the cust might be right or sprint could be right. but i dont see that sentiment in some of the forums. They all blame sprint right away and dont see that, hey maybe if ur are needing to call in 90 times in 3 months you might want another provider as the differences between u and sprint might be to great for whatever reason. I dont think 98% of cust need to worry about this issue though. so far out of the 53 million sprint cust only a handful have been singled out so i dont think we should be as alarm as most ppl are trying to blow this out of proportion. again why complain when sprint gives you a free ride to go somewhere else no etf or balance due?? i dont see what the rukus is all bout sorry....
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I can definitely understand where you're coming from. For me, I see Sprint's track record and the factor that I think is not helping any is the fact Sprint isn't being detailed about what the new policy is. We are hearing information second hand and that adds to the ruckus as you put it.
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yeah ur right about the fact that sprint hasnt made the policy public. but again this has affected how many ppl? so far i heard about 3 and one of them got that termination reversed.i still beleiive this has been blown out of proportion.
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I know of the three but that doesn't count the ones that we don't know about. There has been mention in other forums where people have mentioned someone they know getting the letter. We just can't forget that not all customers go to these forums. Personally, I don't believe its been blow out of proportion because even if Sprint is protected legally, that doesn't make it right. Granted, there will be people who will deserve those letters but, some won't. We are taking issues with this to have it stopped or at least have the process refined.
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Hello all i found this site last night while at work, i must say a great way to get away from the aweful retard customers they send to my center after 11 pm haha. Normally my center takes strictly store phone and ensemble calls, but ehh what can ya do i guess. Anyway, i was intrigued by the sprint canceling peoples services and read alot about it on here. I was confused about a one comment in particular though, something to the effect of sprint didn't give any notice. WHAT?!?! they sent the letter out June 29th, its not going to take effect until July 31st. if you ask me thats plenty of notice. I mean hell thats all the notice some people get to move out of their house. I think its plenty of time. Just my two cents. Do i think its right what...
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Dont know if n e one else just posted this..since the thread is so long....but its true... so if i wanna leave sprint..its penalty free...yaaaaaaaaaaaaaaaaaaaaaaaaaaay
Article
http://www.boygeniusreport.com/2007/07/06/tired-of-c ... »
Article
http://www.boygeniusreport.com/2007/07/06/tired-of-c ... »
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This is a NEW Sprint, which I'm glad to see. Losing the Nextel name, new billing system, new cust serv dept., new technology, etc.
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yeah the've covered most of it..now for the technology...if this HTC vogue does come to sprint..it will retain a lot of the phone fanboys...but its still a bad resolution...
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Did you see the youtube video on the 6800 with the iPhone funtions? I'm going to find the one video and post the link where the 6800 shows all the funtions of the iPhone. UI, turning of the phone, turns the picture as well, icons direct the phone to the same functions on the icon.
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damn thats a pretty good skin...i wonder how they do it..just hack the iphone ui then just use its codes on any pda...wow...
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Not too sure, but there's a site I can go to that can get me any possible sw, movie, etc.
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Just want to say that if you have to call into customer service 90 times in three months then something is wrong. Either you are a complete idiot or you just have no idea what you are doing.
just my two cents.
just my two cents.
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Or the CSRs are complete idiots and they just have no idea what they're doing.
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I just want to tell everyone, I went back into work for some overtime earlier today( I work for a Sprint Third Party Call Center), & I read the full article on this from Sprint. What Sprint is stating is that they were terminating the contracts for people who called in excessively, not just 90 times a month like everyone is saying, we're talking hundreds of times. This also isn't for people who call in that much who actually have a problem, it's for people who have called in about a problem that was already fixed or resolved, & they didn't like the way that Sprint policy was, so they kept calling in thinking they would get someone who didn't know what they were doing who would give them what they wanted. If you are reading all of these ru...
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I also forgot to mention/confirm, if this really does happen to you, Sprint gives you 30 days to port out to another company, & they credit full remaining balance, along with the ETF(Early Termination Fee). So if you don't' like Sprint . . . Start calling in. Alot. 🤣
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the ppl hating on sprint are saying that they were just calling in to get problems resovled but sprint does say that this was for cust that did not have an issue and kept calling in. i still cannot beleive that either you got 90 stupid reps or you got ten stupid reps that xrd you 10 times as some are saying that xfrs count as a call. even includding 10 drop call and 10 hang ups it doesnt make sense. 🤨
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These customers probably also went into several sprint stores and wasting hours of those reps time.. I hope they all port to ATT .. then get the iphone and call in 1000 times a day about it
😈 😈 😈 😈
😈 😈 😈 😈
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Just as an idea of why Sprint is doing this, for every minute a customer stays on the phone with a rep, Sprint is spending $2. So if you only are on the phone 1 minute with a hundred reps, your pretty much guaranteed to be costing Sprint more than what your worth to them.
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I have had sprint for 5yrs and worked for 3rd party retailers all five years. Ive maybe complained about 5 times the entire 5yrs and I'm one of the people getting the boot. The only thing I'm guilty of is using my number to get through to customer service for customers who's accounts are suspended. I guess this is what I get for trying to help there customers.
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I support Sprint's decision to sever the services of customers who are have become financial vampires so to speak on the compant. If Sprint has done all they can to satisfy a customer and the customer just can't be appeased no matter what they do for the customer, I honestly feel Sprint should cut the cord to the customer so one, the company doesn't lose any in the red with the customer than they probably already are by the time the letter is sent out and two, the customer can go find a wireless carrier that will meet their needs and wants. I'm not saying all the letters of service termination are justified, but I would like to thing a significant percentage of these letters deserved to be served.
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a girl at work the other day was making me so mad. She was telling me how she calls every month and lies about using internet on her phone and they reverse the charges everytime. She buys ringtones and says they didnt work, so on and so on.
Thats the customers that piss me off the most and they are the reason our bills are so high! Good for Sprint in those cases!
Thats the customers that piss me off the most and they are the reason our bills are so high! Good for Sprint in those cases!
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Ghetto ppl be warned all of you that call in for silly reason all the dang time for no reason, you might just get a letter. up to 100 calls a month, how do you have a life like that??
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One problem is that Sprint Nextel isn't going to give the public information about any specific accounts that were affected and of course aren't going to give their phone numbers out either. It's pure and simple... as customer's, SN isn't going to help us learn about another person's private issues and information so it's really hard to get the whole story. The only information we have are the letters and the stories of those customers and I just don't think that's enough for people to make an informed decision about this mess. The most important thing about the termination letters are that they don't seem to be affecting many people and the vast majority of valued customer's probably will notice some improvements as a result.
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i dont think so, but everyone has an opinon. the reason that i lchuckled is because being from the south we "axe" ppl to do stuff instead of ask.
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please tell me who is that a racist remark agaist and how is it racist? just want to see your side of this.
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I'm not 100 percent sure what you're asking, but saying 'axing' is way to make fun of blacks who often mispronounce asking.
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ok i will just have to say that comment is just ignorant because 1st off, that isnt a "black" phrase for starters, and second YOU are the one who is racist if you think it is.
i axe ppl to do things all the time as do i tell ppl i am fixin' to go get something to eat as i get down from my car.
i axe ppl to do things all the time as do i tell ppl i am fixin' to go get something to eat as i get down from my car.
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come down to louisiana and find out for yourself, oh btw a black girl reading this is laughing her butt off.
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poweredup said:
come down to louisiana and find out for yourself...
...Or Tennessee. I guess "fixin' to do somethin'" would make new2t's list as being racist as well? 🤨
This is even dumber than the controversy surrounding the Bush comment about Barak Obama being an "articulate" speaker. While I'm no fan of George W., that was really out of line by those who objected.
Most folks on this forum think racism no longer exists in America (I disagree), and that those who say it does are just like new2t. Someone trying to nitpick at other's words searching in vain for some deeper "hidden" meaning.
New2t, folks such as yourself being hyper-sensitive and on the defense looking for any excuse to cry "foul...
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My mom useds to say it like this; "I need to ast you sum'n". 🤣 😁 🤣
BTW, I actually like the AT&T "death star" logo vs. the old Cingular "stick man". 🙂
Cingular sounded too much like "Singulair" anyway!
BTW, I actually like the AT&T "death star" logo vs. the old Cingular "stick man". 🙂
Cingular sounded too much like "Singulair" anyway!
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You took that as racist? 🤨 Are you serious? 😕
I'm from the south too. A lot of folks down here say "axed" instead of asked.
Quit trying to read things into someone else's comments that you neither know anything about nor know where they're coming from, that's not cool! 😡
It's a sad day in America when you can't even poke fun of the way you talk without someone else accusing you of being a racist! 😡
I'm from the south too. A lot of folks down here say "axed" instead of asked.
Quit trying to read things into someone else's comments that you neither know anything about nor know where they're coming from, that's not cool! 😡
It's a sad day in America when you can't even poke fun of the way you talk without someone else accusing you of being a racist! 😡
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