Change of services question.
if i have 2 accounts under my name. One being a single line plan and the other having 2 with shared minutes can i combine them to a plan where all 3 share the minutes? because people at sprint say its not possible but every other company allows it. I called in to cancel the 3rd and asked about combining but they'd rather charge me the 300 ETF's than combine my plan. any help would be appreciated.
...
You bet you can. It is called a Transfer of Liability. There are some conditions that do apply:
1. On your single line account, you are going to need to change the plan so it will share minutes. Changing the plan at this point will extend your 2-year contract.
2. The plan on your 2-line account may need to change to a modern plan so it can be process the change. This will renew the contract on these two.
3. There are no fees involved, but moving this over before your billing cycle ends will cause some proration on your bill.
4. Moving your single line over will remove the upgrade history on that line. This action technically doesn't renew your upgrade eligibility, but it will be hard for a rep down the road to make sure you are e...
(continues)
1. On your single line account, you are going to need to change the plan so it will share minutes. Changing the plan at this point will extend your 2-year contract.
2. The plan on your 2-line account may need to change to a modern plan so it can be process the change. This will renew the contract on these two.
3. There are no fees involved, but moving this over before your billing cycle ends will cause some proration on your bill.
4. Moving your single line over will remove the upgrade history on that line. This action technically doesn't renew your upgrade eligibility, but it will be hard for a rep down the road to make sure you are e...
(continues)
...
they're both in my name but that will help greatly. renewing all 3 lines is tough but wont be a problem, it will at least save that 200 ETF and 100 "service charge" If i go to the corporate store can they do this for me because customer service said it wasnt possible. also that line was cancelled 20 days ago, can it be reactivated?
...
20 days ago? I doubt that the line can be reactivated. If it can, nobody in a store could do it... it'd be all over the phone.
They can perform transfer of liabilities for no charge in corporate stores.
They can perform transfer of liabilities for no charge in corporate stores.
...
ah damn that customer service person. i will call them back and see what i can do. i need another phone for that line anyway.
...
20 days??
Yea it can, it wont go final until next bill cycle.
Youre right about in store though.. dont clog up my sales lines with that. lol
Yea it can, it wont go final until next bill cycle.
Youre right about in store though.. dont clog up my sales lines with that. lol
...
it should be able to be done. do you have sprint or nextel? i know in the legacy sprint billing system it is actually quite simple to do a transfer of liability, in fact it can be done in a matter of minutes at a corp. owned store.
Only issue i can see happening is if your account is in the new billing system, but in that case, just call customer care (once again go to a store in case they have a phone number for CDMA accounts in ensemble) and then they just take the info down and it gets processed in about a week.
Only issue i can see happening is if your account is in the new billing system, but in that case, just call customer care (once again go to a store in case they have a phone number for CDMA accounts in ensemble) and then they just take the info down and it gets processed in about a week.
...
