Do free nights and weekends start at 7p, or don't they?
My best friend has Sprint, has for two years, just renewed (after her phone was stolen and it took hours to get someone on the line to suspend it :roll🙂, never misses a payment, calls customer care maybe twice a year. She has the 450 anytime minute plan with free n&w at 7p, and averages about 250-350 (daytime) minutes of use/month, if that. She gets a bill for $185, mostly in overages. On the bill, one call began at 6:30PM and lasted 50 minutes. She was charged with 50 daytime minutes for that call. There are several calls like this on her bill. So, since Sprint's free n&w begin at 7p, shouldn't the 20 minutes beginning at 7p be free? What gives? Do free nights and weekends start at 7p, or don't they? 😕
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They do. But with ALL carriers if the call is initiated before night and weekend minutes start then the entire call is billable regardless of nights kicking in mid call. This has been the case since free nights and weekends were first offered by carriers about ten years ago.
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I don't understand that. That sounds like a gigantic load of horsesh!t.
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What exactly about that policy is it you find to be a load of horsesh!t?
If you were to read the terms of service you would find that calls are bill from the time they are initiated.
If you were to read the terms of service you would find that calls are bill from the time they are initiated.
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🤨 It's pretty straight forward and an industry-wide standard that has been in place since free night calling was first introduced.
I thought you worked in the wireless industry? If so, I'm surprised you have never heard of this as it has been the standard for over a decade. Plus, EVERY carrier includes this in their T&Cs.
P.S. Don't tell me what I say is "horseshit" when you don't know what you are talking about. YOU asked the question, I gave you the answer.
I thought you worked in the wireless industry? If so, I'm surprised you have never heard of this as it has been the standard for over a decade. Plus, EVERY carrier includes this in their T&Cs.
P.S. Don't tell me what I say is "horseshit" when you don't know what you are talking about. YOU asked the question, I gave you the answer.
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junglemassive said:
They do. But with ALL carriers if the call is initiated before night and weekend minutes start then the entire call is billable regardless of nights kicking in mid call. This has been the case since free nights and weekends were first offered by carriers about ten years ago.
When I first started working for T-Mo's call center, after leaving the SprintPCS call center, I had a customer who'd just switched to T-Mo from Sprint, and he was swearing up and down that with Sprint, if you started a call before nights, that continued into nights, that part of the calls would be billed as off-peak. I told him that while it may have worked that way for HIM, that that wasn't the way it was designed...
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this is not the case with vzw. For example if you start your call at 8:50 and it ends at 9:10. It gets billed as 11 min peak and 9 min off peak. We call it Span rate. Our billing system can split the call in two records.
I just wanted to point out that this is not an industry standard as you stated above.
I just wanted to point out that this is not an industry standard as you stated above.
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You sure about that skippy? Because if that is the case verisuck owes me about a hundred bucks that I paid in overage due to that policy.
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I know lots of people with Verizon...I'm going to have to see if one of them would be willing to test that for me.
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It is not listed in their Terms & Conditions as it is in the rest of the carriers so he could very well be correct. Either way the bottom line is that it clearly says in Sprint's T&C's that:
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How We Calculate Your Charges For Billing Purposes...
Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you press "Talk" or your Device connects to the network and stops when you press "End" or the network connection otherwise breaks. You're charged for all calls that connect, even to answering machines. You won't be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you're charged from the time shortly before the Device starts ringing until you press END
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well if it makes you feel any better, you can tell your friend to "stick it to the man" 😈 and have her call b4 7am, like around 6:30am and talk 50mins again. then you will see that it works both ways and they will not get charged for those 20mins 😉 so your horsesh*t theory is squashed. 😛
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Besides, I would much rather only wait until 7:00 p.m. to place a call that 9:01 p.m. with those other guys.
Guess what happens when a person makes a call, say, on Verizon at 6:30 p.m. that lasts 50 minutes? They get charged daytime minutes as well. At least with Sprint, you can wait 30 minutes, and the call is free, whereas with those other guys, you'll be waiting 2 and 1/2 hours!
Guess what happens when a person makes a call, say, on Verizon at 6:30 p.m. that lasts 50 minutes? They get charged daytime minutes as well. At least with Sprint, you can wait 30 minutes, and the call is free, whereas with those other guys, you'll be waiting 2 and 1/2 hours!
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