BOOO THE COVERAGE MAP
So I activated the PX-500 card for a customer today, and I pulled her zipcode up on the website, it was DARK GREEN which meant best service. She gets home and calls me saying it has no service. So I go BACK to the coverage map to double check, I still got the dark green for best service. Now I then went and clicked ZOOM. Funny how when you zoom in 2 times it changes to "service for this area is not available" Kind of ticked me off, I would not have activated her card if I knew that! Zoomed out it looks the same as the best service color, but zoomed in it has dashes in it which signify no signal. Thought I would let you all know, zoom in to make sure your customer has service in their area.
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If you went through the trouble of looking at the coverage map, you should have zoomed in, in my opinion. With the pc cards, you should have been looking into their high speed coverage, which is yellow. The street level coverage check is there with many viewing options for everyones convenience.
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