Sprint web site
I just signed up as a new user. I am very disappointed with the quality of Sprint's web site. These are the problems:
1. I have been a customer for three days. But the sign up process still doesn't work completely. It cannot find my profile. I have to go through the process of retrieving my password. After a retrieving, I can log on for one time only.
2. There is a new bill for first month plus activation fees. But I cannot retrieve that page to see what are charged. It returns an error saying "www.spring.comnull" is not recognized. Apparently that is a mislink.
3. If go through "Support", then "Contact us", then click "Email", then an "Email Sprint Support" page is shown. On that page, if I selected as a current customer, it asks m...
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1. I have been a customer for three days. But the sign up process still doesn't work completely. It cannot find my profile. I have to go through the process of retrieving my password. After a retrieving, I can log on for one time only.
2. There is a new bill for first month plus activation fees. But I cannot retrieve that page to see what are charged. It returns an error saying "www.spring.comnull" is not recognized. Apparently that is a mislink.
3. If go through "Support", then "Contact us", then click "Email", then an "Email Sprint Support" page is shown. On that page, if I selected as a current customer, it asks m...
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Sounds like user error. After you select the device manufacturer click the "GO" button. It will display the device list and click on the picture of your device. That should solve "broken link" problem.
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Thanks. Yes, it fixed the 3rd complaint. But I still cannot log on now. "Online Profile Not Found" error again. I have to either retrieve my password, or retrieve my username, both of which I know, in order to sign up again.
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yea, good luck with the website issues; I sent a few scathing remarks their way, and got an actual person, who helped a tad. I couldn't view phones depending upon the zip code that I entered, and it wasn't a huge geographical difference: 61614 to 61615. They MAY have fixed it; the person assisting me suggested "90210" as a zip. But then I would have to change my service address when checking out, and I would be flagged with "no service in your area" and here I sit with a Sprint phone. THAT HAS TERRIBLE SERVICE. I logged in one day, and I was fine; the next, I could not log in; I tried changing it, then the old one worked until I tried to pay my bill, which asks for a password confirmation; tried the new and old, neither worked. Good l...
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it also takes 3 days or so from the time your bill cycle ends for you bill to show up in the system. It will tell you how much it is but last months bill if you have one will show up until the new one is up which takes 2 to 3 days!
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If that is the case, then the information should be displayed, rather than providing:
www.sprint.comnull
broken link, which was given to me by my ISP after clicking "My bill".
www.sprint.comnull
broken link, which was given to me by my ISP after clicking "My bill".
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I would also suggest going to the store; the customer service over the phone is hard to understand, usually cannot decipher "english"
plainly spoken, and can't even read their script. Either that or cancel and go with a real CDMA network, Verizon. Just a suggestion 😁
plainly spoken, and can't even read their script. Either that or cancel and go with a real CDMA network, Verizon. Just a suggestion 😁
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