Dear Orange Reps
Here's a tip: ask the customer if they are a former attw customer and if there is a sim card in that phone... if so, call the 3g blue care, instead of cold transferring them to 2g blue care and ruining our stats.
Seriously, we get fed up with this.
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BadAgent said:
... stupid americans .. no wonder the towers got hit 😈
HAHAHAHAHA
Awesome.
And I don't get WHY people want to argue when THEY got the wrong department. I mean, how hard is it to call another department? I get this often too.
Nosferatu said:
Tell me about it its not like it will take their last breath to say Mr./Mrs. Whatever here is so-and-so to assist you further... is it really that hard to do so we know ok cust is on the line now and jack ass is gone
I had ONE orange rep you fully warm transfered to me and on top of it all gave the customers full expectations that I told him about the situation then said I can take the call he gave this info as he was giving me the call. I liked it it is how it should be done, but man I almost fell out of my chair. When you get so many that dump and go it surprises you, on the one that decides to do he job correctly.
But just wait until all of you blue guys are taking orange calls. Stats are the worse, everything is counted against you. I was in TSD before and had to meet 91% availability and now it is 80% and I can barely meet that. but that is anot...
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I know I, personally, LOVE talking to orange reps who know what they're doing.
Luckily, I only get calls from orange during the first few hours of my shift, because all markets close within 2 hours of my shift starting.
BluOrg_Lady said:
You blue guys also have to understand too that we dont have access to the blue systems and cannot see the customers bill or answer any questions and I know when i call blue care the reps never want to take the calls, or I can already hear the frustration in their voice and I just came on the line and you are already judging me. 👿
Ipost 🤣
I know you do not have access to our systems neither do we for yours. but when we get cold transfers for people looking to return orange equipment it is stupid. You may not have to warm transfer but you should verify you have the correct department. or in the case the customer has a former blue account is suspended many times payment is re...
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