Phone Scoop

printed July 4, 2015
See this page online at:

Home  ›  News  ›

AT&T Confirms Device Upgrade Fee Rising to $36

Article Comments  

Back to message list

Top message:  call customer service by linkfeeney   Feb 13, 2012, 9:32 AM

Replying to:  Re: call customer service by T Bone   Feb 14, 2012, 12:40 PM

Re: call customer service

by famoussasjohn    Feb 14, 2012, 1:42 PM

Yep, $36 for new and existing, currently for new it's waived (through promotion) which will probably end soon. Upgrades were $18 but went up to $36 along with the fee being charged to new customers.

We just had this quiz that had info in regards to stop handing out credits when they aren't due..shortly after that was posted, I had an agent credit a customer because the customer complained about being charged CA sales tax when he shipped the order there and he was in Florida. I'm not sure how often the fee is waived, we are strictly forbidden in our department to waive it, but I'd assume if they complain to the right department, it would be waived.

Report to moderator


This forum is closed.

Back to message list

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.