AT&T Confirms Device Upgrade Fee Rising to $36

Yep, $36 for new and existing, currently for new it's waived (through promotion) which will probably end soon. Upgrades were $18 but went up to $36 along with the fee being charged to new customers.

We just had this quiz that had info in regards to stop handing out credits when they aren't due..shortly after that was posted, I had an agent credit a customer because the customer complained about being charged CA sales tax when he shipped the order there and he was in Florida. I'm not sure how often the fee is waived, we are strictly forbidden in our department to waive it, but I'd assume if they complain to the right department, it would be waived.