AT&T Confirms Device Upgrade Fee Rising to $36
Top message: call customer service by linkfeeney
Replying to: Re: call customer service by famoussasjohn
Re: call customer service
That's funny, I remember all the customers whining about it telling me that 'when I was with Sprint I never had to pay an upgrade fee'....so many customers insisted that at&t was the only company that had an upgrade fee...
And I worked customer service, so dealing with customer complaints about things like the upgrade fee was what I was there to do....
Sprint has a reputation for giving credits out like candy, so I imagine the upgrade fee is probably waived about as often at Sprint as it is at at&t (and at at&t it is waived most of the time in my experience)
- Re: call customer service by famoussasjohn