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AT&T Confirms Device Upgrade Fee Rising to $36

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Top message:  call customer service by linkfeeney   Feb 13, 2012, 9:32 AM

Replying to:  Re: call customer service by HatesBlackberrys   Feb 13, 2012, 5:34 PM

Re: call customer service

by T Bone    Feb 14, 2012, 12:32 PM

I agree in general but the upgrade fee is a completely bogus fee that really needs to be abolished....and in my experience as an at&t employee, almost no one pays it, and now that it is double its previous size, I imagine even fewer people will pay it.

And when I worked for at&t we were told by corporate that they don't even care about the upgrade fee and that whenever waiving it will improve customer satisfaction we should do so.

No one deserves a break on the monthly service charges, but bogus charges like the upgrade fee...meh...

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