AT&T Confirms Device Upgrade Fee Rising to $36
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Top message: What it really proves... by Globhead
Replying to: Re: What it really proves... by evrodude
Thats not the truth. I work for sprint and they were the first to raise upgrade fees i believe. anyway in an internal message sent out last month it said that we saved over a billion dollars in not giving out credits or waiving fees. im not sure if at&t is ok with losing a billion dollars to keep a customer happy. if they get mad and leave they are hit with a termination fee. either way we make money.
why the raise? i have no idea. the way i phrase it is "just like a new customer there is an activation fee". makes them feel like they are getting the same special treatment as a new
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